Recall 11V585 affects 517 2010-2011 Starcraft Prodigy and Quest buses for seat cushions that flip out of place. Free repair at any franchised Starcraft dealer.
Starcraft is recalling 517 2010-2011 Prodigy and Quest school buses and activity vehicles under recall 11V585 because C. E. White self-latching seat cushions can fail to lock to the frame. In a crash, a loose cushion can flip out of place, injure occupants, or block emergency exit; the dealer repair will be free once available.
Does this recall apply to your specific vehicle?
The official, free per-VIN recall check is run by NHTSA. Enter your VIN and we'll forward you directly — and add you to a free watchlist so you hear about new recalls for your vehicle.
Check my VIN at NHTSARecallNotify doesn't check your VIN — NHTSA's official tool does. We use your email only to alert you to new recalls.
Watch this vehicle for recalls
Add it to your free watchlist and we will alert you as new federal recalls are posted for your year, make and model. New-recall alerts are rolling out now.
You are on the watchlist.
We will email you as new federal recalls are posted for your vehicle.
What's wrong?
The seat cushion in a 2010-2011 Starcraft Prodigy or Quest school bus or activity vehicle is the lower padded part passengers sit on. On these vehicles, the C. E. White self-latching seat cushion is supposed to lock itself to the seat frame after it is placed in position. That latch keeps the cushion attached as part of the school bus passenger seating and crash protection system.
On affected Starcraft vehicles, the self-latching mechanism does not always activate. When the latch fails to lock, the cushion is not retained to the frame the way the safety standard requires. The defect is in the latch action, not in normal seat use by passengers.
There is no warning sign before failure. A cushion can appear to be in place even when the latch has not secured it to the frame, so the issue needs to be checked through the recall repair process.
Who's affected?
Covers Prodigy and Quest buses across the 2010 and 2011 model years, with the same seat assembly listed for each.
| 2011 Starcraft Prodigy | seat assembly |
|---|---|
| 2011 Starcraft Quest | seat assembly |
| 2010 Starcraft Quest | seat assembly |
| 2010 Starcraft Prodigy | seat assembly |
| Units affected | 517 |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific bus is included.
What's the safety risk?
In a crash, a seat cushion that flips up out of place can injure occupants and block emergency exit paths. If your VIN is included, schedule the recall repair soon and avoid using any seat with a cushion that does not stay properly positioned. Repair will be free at any franchised Starcraft dealer once available.
What should I do?
- Check your VIN to confirm your 2010-2011 Starcraft Prodigy or Quest bus is included in this recall.
- Contact Starcraft customer service at 1-800-348-7440 to confirm repair instructions for your VIN.
- Ask a franchised Starcraft dealer about the free seat-cushion latch repair that keeps the cushion secured to the frame.
- Bring the owner notice if you have it. If not, reference recall number 11V585 when you call.
- Keep aisles and emergency exits clear, and do not use any seat with a cushion that flips up out of place until the latch repair is complete.
What happens at the repair
At the dealer, a Starcraft technician repairs the bus seat cushion latching issue covered by recall 11V585. The work concerns C. E. White self-latching seat cushions, where the latch used to hold the cushion to the frame does not activate as required. Starcraft reported that the safety recall began on January 9, 2012. The filing does not name a specific replacement part or labor time, but it says dealers repair the buses free of charge.
Timeline
| December 8, 2011 | NHTSA published the recall |
|---|---|
| January 9, 2012 | Owner notification mailed |
Frequently asked questions
What is recall 11V585?
Recall 11V585 covers 517 2010-2011 Starcraft Prodigy and Quest school buses and MFSAB activity vehicles with C. E. White self-latching seat cushions. The seat cushion latch can fail to engage, so Starcraft dealers will repair the buses free of charge.
What should I do if my 2010-2011 Starcraft Prodigy or Quest is on this recall?
Check your VIN to confirm whether your specific bus is included in recall 11V585. If it is, contact a franchised Starcraft dealer or Starcraft Bus at 1-800-348-7440 to arrange the seat-cushion latch repair. The dealer repair is free.
Is the recall repair free?
Yes. Starcraft's recall remedy says dealers will repair the buses free of charge, and federal recall law requires manufacturers to fix safety defects at no cost. Reference recall 11V585 when you call the dealer or Starcraft Bus.
What is the safety risk?
The safety risk in recall 11V585 is occupant injury during a crash if a seat cushion flips up out of place. NHTSA also says out-of-position seat cushions can interfere with emergency exit from the bus. The fix is the free dealer repair.
What if I bought this Starcraft bus used?
The free recall repair still applies to a used Starcraft bus if its VIN is included in recall 11V585. Ownership history does not remove the manufacturer's recall duty. Check your VIN, then call a Starcraft dealer or Starcraft Bus with the recall number.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/11V585000 |
|---|---|
| Starcraft customer service | 1-800-348-7440 |
| NHTSA recall # | 11V585 |
| NHTSA recall # (full) | 11V585000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Recall Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Defect / Noncompliance Notice (PDF) (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on June 2, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →