Recall 11V575 affects 63 2011 Gillig Low Floor buses for reduced hydraulic steering assist. Repair is free at any franchised Gillig dealer.
Gillig is recalling 63 2011 Low Floor buses under recall 11V575 because some Parker hydraulic steering pumps do not deliver enough fluid or pressure to the steering gear. The defect can make the bus difficult to steer at low speeds, affect driver control, and increase crash risk; the dealer repair will be free once available.
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What's wrong?
The hydraulic steering pump on a 2011 Gillig Low Floor bus supplies pressurized fluid to the steering gear. That pressure gives the driver power assist, so the steering wheel turns without the full force needed to move the front wheels by hand. The system depends on steady fluid flow and pressure, especially during tight turns and parking-lot speeds.
On affected buses equipped with Parker hydraulic pumps, the pump does not deliver enough fluid or pressure to the steering gear. When that happens, the steering gear loses power assist and the bus becomes difficult to steer at low speeds. The filing does not identify a deeper pump defect, so the practical issue is low hydraulic output reaching the steering gear.
There is no warning sign before failure. Once the problem shows up, the driver notices heavy steering during low-speed turns, docking, parking, or maneuvering in traffic.
Who's affected?
| 2011 Gillig Low Floor | Equipment |
|---|---|
| Units affected | 63 |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific bus is included.
What's the safety risk?
An unexpected change in steering effort can make the 2011 Gillig Low Floor harder for the driver to control and increase the risk of a crash. The filing does not list a warning sign for owners, so treat unusual steering feel as a reason to slow down safely and call the dealer. Repair will be free at any franchised Gillig dealer once available.
What should I do?
- Check your VIN to confirm your 2011 Gillig Low Floor is included in this recall.
- Contact Gillig service to confirm the free Parker hydraulic-pump repair path before scheduling work.
- Reference recall number 11V575 when you call Gillig or a franchised Gillig service location.
- Bring the owner notice if Gillig mailed one, plus any service records tied to the steering-pump issue.
- Avoid low-speed maneuvers that require repeated hard steering until the pump or valve-spool repair is complete.
What happens at the repair
Gillig has identified the dealer repair path: a Gillig service team works with Parker technicians to replace the spool inside the hydraulic valve assembly. If the pump has valve subassembly date code 14/11, the entire pump is replaced instead. The dealer repair will be free once available. Ask Gillig service which pump or valve assembly is installed before the bus is repaired.
Timeline
| December 8, 2011 | NHTSA published the recall |
|---|---|
| January 16, 2012 | Owner notification mailed |
Frequently asked questions
What is recall 11V575?
Recall 11V575 covers 63 2011 Gillig Low Floor buses equipped with Parker hydraulic steering pumps. Some pumps do not deliver enough fluid or pressure to the steering gear, making the buses difficult to steer at low speeds and increasing crash risk.
What should I do if my 2011 Gillig Low Floor is on this recall?
Check your VIN to confirm whether your specific bus is included in recall 11V575. If it is, contact Gillig service or a franchised Gillig dealer and reference recall 11V575. Parker technicians replace the valve spool or the full pump, depending on the valve date code.
Is the recall repair free?
Yes. Federal recall law requires the recall repair at no cost, and Gillig states that this service is performed free of charge. Parker technicians replace the spool inside the valve assembly, or replace the entire pump for valve subassembly date code 14/11.
Is it safe to drive a Gillig Low Floor with this steering recall?
Recall 11V575 does not include a do-not-drive instruction. The risk is a sudden change in steering effort that affects driver control, especially at low speeds. If the bus becomes hard to steer, take it out of service and ask Gillig service about the repair path.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/11V575000 |
|---|---|
| Gillig customer service | 1-800-735-1500 |
| NHTSA recall # | 11V575 |
| NHTSA recall # (full) | 11V575000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Recall Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Defect / Noncompliance Notice (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on June 2, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →