Recall 11V571 covers 1,204 2006-2010 Starcraft transit buses with Carrier evaporator fuse holders that can arc. Starcraft's retrofit repair is free.
Starcraft is recalling 1,204 2006-2010 XLT, Starlite, and Elf buses equipped with Carrier GenV EM-1 evaporator units because vibration, heat, and age can loosen the fuse in its holder. High resistance and arcing can melt the fuse holder and lead to a vehicle fire; the Starcraft dealer repair will be free once available.
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What's wrong?
The Carrier GenV EM-1 evaporator unit is part of the air-conditioning system on affected 2006-2010 Starcraft transit buses, including XLT, Starlite, Elf, Starquest, Ultrastar, Allstar Xl, and Allstar models. The evaporator handles cabin cooling, while its fuse and fuse holder protect the electrical circuit by keeping current moving through the intended contact points.
On these buses, time, heat, and vibration can loosen the fuse inside the holder. A loose fuse leaves less solid metal-to-metal contact. That raises resistance at the connection and can create electrical arcing, which is a spark across a gap instead of a clean flow through the fuse holder. Once arcing starts, heat builds at the fuse holder and the air-conditioning electrical circuit is no longer protected as designed.
There is no warning sign before failure. An owner should not rely on a smell, sound, dashboard light, or air-conditioning change to confirm whether the fuse holder problem is present.
Who's affected?
Spans seven Starcraft model lines across the 2006 through 2010 model years, all tied to the same air conditioner component.
| 2007 Starcraft XLT | Air conditioner |
|---|---|
| 2010 Starcraft Starlite | Air conditioner |
| 2010 Starcraft Elf | Air conditioner |
| 2006 Starcraft XLT | Air conditioner |
| 2008 Starcraft XLT | Air conditioner |
| 2007 Starcraft Starlite | Air conditioner |
| 2006 Starcraft Starlite | Air conditioner |
| 2006 Starcraft Starquest | Air conditioner |
| 2009 Starcraft Ultrastar | Air conditioner |
| 2008 Starcraft Ultrastar | Air conditioner |
| 2010 Starcraft Allstar Xl | Air conditioner |
| 2009 Starcraft Allstar | Air conditioner |
| 2008 Starcraft Allstar | Air conditioner |
| 2010 Starcraft XLT | Air conditioner |
| 2006 Starcraft Elf | Air conditioner |
| 2008 Starcraft Elf | Air conditioner |
| 2009 Starcraft Elf | Air conditioner |
| 2010 Starcraft Ultrastar | Air conditioner |
| 2008 Starcraft Allstar Xl | Air conditioner |
| 2007 Starcraft Allstar Xl | Air conditioner |
| 2006 Starcraft Allstar Xl | Air conditioner |
| 2010 Starcraft Allstar | Air conditioner |
| 2009 Starcraft Allstar Xl | Air conditioner |
| 2007 Starcraft Allstar | Air conditioner |
| 2006 Starcraft Allstar | Air conditioner |
| 2009 Starcraft XLT | Air conditioner |
| 2007 Starcraft Ultrastar | Air conditioner |
| 2007 Starcraft Elf | Air conditioner |
| 2007 Starcraft Starquest | Air conditioner |
| 2008 Starcraft Starquest | Air conditioner |
| 2009 Starcraft Starquest | Air conditioner |
| 2010 Starcraft Starquest | Air conditioner |
| 2008 Starcraft Starlite | Air conditioner |
| 2009 Starcraft Starlite | Air conditioner |
| 2006 Starcraft Ultrastar | Air conditioner |
| Units affected | 1,204 |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether this recall applies to your specific vehicle.
What's the safety risk?
Electrical arcing in the fuse holder can melt the holder and lead to a vehicle fire. Confirm whether your VIN is included and schedule the retrofit repair soon. Repair will be free at any franchised Starcraft dealer once available.
What should I do?
- Check your VIN to confirm your 2006-2010 Starcraft XLT, Starlite, Elf, Starquest, Ultrastar, Allstar Xl, or Allstar bus is included in this recall.
- Review any Starcraft owner notice for instructions on getting the free Carrier retrofit kit.
- Call Carrier at 1-800-348-7440 if you need kit instructions, and reference recall number 11V571 when you call.
- Arrange the retrofit for the Carrier GenV EM-1 evaporator fuse holder, which addresses the loose fuse connection that can arc and overheat.
- Keep the bus out of passenger service until the retrofit is complete if you see heat damage, melting, smoke, or electrical burning smell near the evaporator unit.
What happens at the repair
The remedy described by Starcraft uses a Carrier retrofit kit for the GenV EM-1 evaporator unit. Starcraft notified owners in November 2011 with instructions for obtaining the kit from Carrier and completing the repair. A Starcraft technician installs the retrofit kit and follows Carrier's repair instructions for the fuse holder issue. The dealer repair will be free once the kit and instructions are available for the affected bus.
Timeline
| November 16, 2011 | Owner notification mailed |
|---|---|
| December 1, 2011 | NHTSA published the recall |
Frequently asked questions
What is recall 11V571?
Recall 11V571 covers 1,204 2006-2010 Starcraft buses equipped with Carrier GenV EM-1 evaporator units. The fuse can loosen in the fuse holder, creating high resistance and arcing. Enough arcing can melt the fuse holder and start a vehicle fire.
What should I do if my 2006-2010 Starcraft XLT, Starlite, Elf, Starquest, Ultrastar, Allstar Xl, or Allstar is on this recall?
Check your VIN to confirm your specific bus is included in recall 11V571. If it is, contact a franchised Starcraft dealer or Carrier at 1-800-348-7440 for the retrofit kit and repair instructions. Reference recall number 11V571 when you call.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to provide the recall remedy at no cost. Starcraft's remedy for recall 11V571 says owners receive information for the Carrier retrofit kit and repair instructions, and the service is performed free of charge.
What is the safety risk?
The safety risk is vehicle fire. The fuse in the Carrier GenV EM-1 evaporator unit can loosen, create high resistance, and arc inside the fuse holder. If enough arcing occurs, the fuse holder can melt and a vehicle fire can start.
What if I bought this Starcraft bus used?
The free recall repair still applies. Federal recall law follows the vehicle, not the first owner. Check your VIN to confirm whether your specific bus is included, then give the dealer or Carrier recall number 11V571 when you ask about the retrofit kit and repair instructions.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/11V571000 |
|---|---|
| Starcraft customer service | 1-800-348-7440 |
| NHTSA recall # | 11V571 |
| NHTSA recall # (full) | 11V571000 |
Source documents
This article is generated from NHTSA's primary recall filings and reviewed against the source on June 2, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →