Recall 11V560 affects 210,000 2011-2012 Toyota Sienna vehicles for incorrect capacity placards that can overload tires. Corrected placard and manual information are free.
Toyota is recalling 210,000 2011-2012 Sienna minivans because the vehicle placard shows the wrong capacity weight for cargo and occupants. Incorrect placard information can lead to tire overloading, tire failure, and a higher crash risk; the Toyota dealer repair will be free once available.
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What's wrong?
The label at issue on the 2011-2012 Toyota Sienna is the tire and loading information label, the sticker that tells an owner the rated load for people and cargo. It is part of the information required under Federal Motor Vehicle Safety Standard 110. That label is supposed to give the correct vehicle capacity weight so the van is not loaded beyond its rating.
On affected Siennas, the label does not show the correct capacity weight for the combined load of occupants and cargo. The vehicle itself is not described as having a broken tire, wheel, or suspension part in the recall summary. The defect is that the owner-facing load information is wrong, so the sticker gives unreliable guidance when the van is packed with passengers or cargo.
There is no warning sign before failure. The problem is printed on the label, so an owner will not hear, feel, or see a driving symptom from the recall issue itself.
Who's affected?
Two Sienna model years are listed, both tied to the vehicle label (placard or certification).
| 2011 Toyota Sienna | vehicle label (placard or certification) |
|---|---|
| 2012 Toyota Sienna | vehicle label (placard or certification) |
| Units affected | 210,000 |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific minivan is included.
What's the safety risk?
Incorrect vehicle placard information can lead owners to overload the tires. Overloaded tires are more likely to fail, which increases the risk of a crash. Until your VIN is checked, use the corrected Toyota loading information before carrying heavy loads. Repair will be free at any franchised Toyota dealer once available.
What should I do?
- Check your VIN to confirm your 2011-2012 Toyota Sienna is included in this recall.
- Contact a franchised Toyota dealer and ask whether the free corrected capacity placard and revised owner manual information are available for your VIN.
- Schedule the corrected-placard service that fixes the wrong vehicle capacity weight information.
- Bring the recall notice if Toyota sent one. If not, reference recall number 11V560 when you call.
- Follow the corrected vehicle capacity weight label after the placard is installed so the tires are not overloaded.
What happens at the repair
Toyota's remedy is informational rather than a mechanical repair. The correction provides a new vehicle capacity placard and revised owner manual information so the Sienna shows the correct rated load for occupants and cargo. If your VIN is included and dealer handling is needed, a Toyota service desk can document recall 11V560 and provide the corrected materials. The recall service is free. Because the remedy status is not listed as available, confirm with Toyota or the dealer that the correction is open for your VIN before scheduling.
Timeline
| November 30, 2011 | NHTSA published the recall |
|---|---|
| January 31, 2012 | Owner notification mailed |
Frequently asked questions
What is recall 11V560?
Recall 11V560 covers 210,000 2011-2012 Toyota Sienna vehicles with an incorrect vehicle capacity weight on the tire and loading placard. The wrong label information can lead to tire overloading and tire failure, increasing crash risk. Toyota provides the corrected placard and revised owner manual information free of charge.
What should I do if my 2011-2012 Toyota Sienna is on this recall?
Check your VIN to confirm your specific Sienna is included in recall 11V560. If it is, contact Toyota at 1-800-331-4331 or a franchised Toyota dealer and ask for the corrected vehicle placard and revised owner manual information. The recall service is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to correct the defect at no cost, and Toyota says the corrected placard and revised owner manual information are provided free of charge for recall 11V560.
What is the safety risk?
The risk is tire overloading from incorrect capacity information on the vehicle placard. If the vehicle is loaded beyond the correct rated amount for cargo and occupants, tire failure can occur and increase crash risk. The free correction gives owners the proper load information.
What if I bought my Toyota Sienna used?
The free recall correction still applies. Recalls follow the vehicle, not the first owner. Check your VIN to confirm whether your Sienna is included, then reference recall 11V560 when you contact Toyota or a franchised Toyota dealer.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/11V560000 |
|---|---|
| Toyota customer service | 1-800-331-4331 |
| NHTSA recall # | 11V560 |
| NHTSA recall # (full) | 11V560000 |
Source documents
-
Download Recall Investigation Document (PDF) (PDF) - Download Recall Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Defect / Noncompliance Notice (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on June 2, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →