Recall 11V553 affects 3 2012 Winnebago Era motor homes for rear spring eye defects. Rear springs are replaced free at any franchised Winnebago dealer.
Winnebago is recalling 3 2012 Era motor homes because the rear spring eye was formed out of tolerance and can crack over time. A cracked spring eye can let the rear spring collapse and suddenly upset handling, and the Winnebago dealer repair will be free once available.
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What's wrong?
The rear springs on the 2012 Winnebago Era help hold the motor home at the proper ride height and absorb road loads. Each spring attaches to the chassis through a curled end called the spring eye. That eye holds a bushing and mounting bolt, so the spring stays aligned as the suspension flexes.
On affected Era motor homes built on Sprinter/Daimler chassis, the rear spring supplier rolled the spring eye diameter out of tolerance during production. The supplier then corrected the diameter without heating the part first, which left the metal stressed at the eye. Over time, that stressed area can crack, weakening the spring end where it is fastened to the chassis.
There is no warning sign before failure. Do not rely on noise, ride height, or handling changes as advance notice that the spring eye has started to crack.
Who's affected?
| 2012 Winnebago Era | rear suspension |
|---|---|
| Units affected | 3 |
Not every 2012 Winnebago Era motorhome is on the list. Check your VIN to confirm whether your specific motorhome is included.
What's the safety risk?
A cracked spring eye can let the rear spring collapse and suddenly upset vehicle handling, increasing crash risk. If your 2012 Era feels unstable or the rear suspension looks damaged, stop using it and call the dealer for guidance. Repair will be free at any franchised Winnebago dealer once available.
What should I do?
- Check your VIN to confirm your 2012 Winnebago Era is included in this recall.
- Watch for the Winnebago owner notice if you have not received one, and reference recall number 11V553 when you call.
- Contact a franchised Winnebago dealer about the free rear-spring service that addresses cracking in the rear spring eye.
- Call Winnebago customer service at 1-877-762-8267 with questions about scheduling or dealer routing.
- Drive cautiously until the repair is complete, and avoid carrying heavy loads that add stress to the rear suspension.
What happens at the repair
The filing says Sprinter/Daimler handles the campaign for the affected Winnebago Era motor homes. At the dealer, a Winnebago technician checks the rear spring concern and replaces the rear springs as needed. The final dealer repair will be free once available, with parts and labor covered under the recall. When you call for service, give the dealer the recall number and ask whether the Sprinter/Daimler remedy applies to your VIN.
Timeline
| November 10, 2011 | NHTSA published the recall |
|---|---|
| November 30, 2011 | Owner notification mailed |
Frequently asked questions
What is recall 11V553?
Recall 11V553 covers 3 2012 Winnebago Era motor homes built on Sprinter/Daimler chassis with rear spring eyes that were rolled out of tolerance during production. A cracked spring eye can let the rear spring collapse and upset vehicle handling. The rear springs are replaced for free when needed.
What should I do if my 2012 Winnebago Era is on this recall?
Check your VIN to confirm your specific motor home is included in recall 11V553. If it is, contact a franchised Winnebago dealer or Sprinter customer service at 1-877-762-8267 and reference recall 11V553. The rear spring replacement is free when needed.
Is the recall repair free?
Yes. Federal recall law requires manufacturers to repair safety defects at no cost, and the recall remedy says Sprinter/Daimler dealers will replace the rear springs as needed free of charge. Keep the recall number with your service paperwork.
What is the safety risk with recall 11V553?
The safety risk is a cracked rear spring eye that lets the rear spring collapse. If that happens, the motor home's handling can change suddenly, increasing crash risk. Until your VIN is checked and the repair status is clear, avoid loading the vehicle for a trip.
What if I bought my Winnebago Era used?
The free recall repair still applies. Recall coverage follows the VIN, not the first owner, so a used 2012 Winnebago Era remains eligible if its VIN is included. Check your VIN, then give recall 11V553 to the dealer when you schedule service.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/11V553000 |
|---|---|
| Winnebago customer service | 1-877-762-8267 |
| NHTSA recall # | 11V553 |
| NHTSA recall # (full) | 11V553000 |
Source documents
This article is generated from NHTSA's primary recall filings and reviewed against the source on June 2, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →