Recall 11V538 covers 1,788 2011-2012 INFINITI G37 and 370Z vehicles for defective power-window auto-reverse switches. Repair is free at any franchised INFINITI dealer.
INFINITI is recalling 1,788 2011-2012 G37 coupes and 2011 370Z vehicles under recall 11V538 because a programming error left the power window switch controller outside specification. The auto-reverse threshold is too high, so a closing window can trap a body part and cause a pinch injury; the dealer repair will be free once available.
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What's wrong?
The power window switch controller in the 2011-2012 INFINITI G37 and 370Z is the electronic part that reads the window switch and tells the window motor what to do. When you press the switch, the controller is supposed to send the correct command to raise, lower, or stop the glass. It is part of the visibility system because it controls window movement from inside the vehicle.
In recall 11V538, the problem is not a broken cable or a worn motor. The filing says a programming error caused the controller to be manufactured outside specification. That means the switch control logic does not match the required design for the vehicle, so the window control assembly was built with the wrong programmed behavior.
There is no warning sign before failure. The filing does not list a dashboard light, sound, smell, or change in window speed that tells an owner the controller is out of specification.
Who's affected?
Includes 2011 and 2012 G37 cars plus the 2011 370Z, all tied to the same power-window control component.
| 2011 INFINITI G37 | visibility component |
|---|---|
| 2012 INFINITI G37 | visibility component |
| 2011 Nissan 370Z | visibility component |
| Units affected | 1,788 |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific car is included.
What's the safety risk?
The auto reverse threshold for the power windows is higher than specification, so a closing window can trap a body part before it reverses and cause a pinch injury. Keep hands and arms clear of closing windows until the switch repair is complete. Repair will be free at any franchised INFINITI dealer once available.
What should I do?
- Check your VIN to confirm your 2011-2012 INFINITI G37 or 2011 Nissan 370Z is included in this recall.
- Watch for the owner notice, then contact a franchised INFINITI dealer to schedule the free power-window-switch replacement.
- Reference recall number 11V538 when you call, and ask the dealer to confirm the repair for your exact VIN.
- Bring the recall notice if you have it when you go to the dealer.
- Keep hands, fingers, and passengers clear of closing windows until the power-window switch repair is complete.
What happens at the repair
At the dealer, an INFINITI technician replaces the power window switches with new switches. The recall remedy addresses a power window switch controller that was built outside specification because of a programming error. The dealer repair will be free once available, with parts and labor covered under the recall. Ask the service desk to confirm that the switch replacement applies to your VIN before the vehicle is written up for service.
Timeline
| November 4, 2011 | NHTSA published the recall |
|---|---|
| December 5, 2011 | Owner notification mailed |
Frequently asked questions
What is recall 11V538?
Recall 11V538 covers 1,788 2011-2012 INFINITI G37 and 370Z vehicles with power window switch controllers made outside specification. The auto-reverse threshold is higher than required, so a trapped body part can suffer a pinch injury. INFINITI dealers replace the power window switches for free.
What should I do if my 2011-2012 INFINITI G37 or 370Z is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 11V538. If it is, contact a franchised INFINITI dealer and ask for the free power window switch replacement. Reference recall number 11V538 when you call.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost. For recall 11V538, the dealer replaces the affected power window switches with new ones free of charge.
What is the safety risk in recall 11V538?
The safety risk is a pinch injury from a closing window. The power window auto-reverse threshold is higher than the INFINITI specification, so the window does not reverse soon enough if a body part is trapped.
When did the recall repair start?
The safety recall began on December 5, 2011. If your VIN is included and the switch replacement was never completed, a franchised INFINITI dealer still performs the recall repair for free.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/11V538000 |
|---|---|
| INFINITI customer service | 1800-647-7261 |
| NHTSA recall # | 11V538 |
| NHTSA recall # (full) | 11V538000 |
Source documents
-
Download Recall Investigation Document (PDF) (PDF) - Download Recall Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Defect / Noncompliance Notice (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on June 2, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →