Recall 11V537 affects 312 2012 Hino NE8J, ND8J, NV8J, and NJ8J trucks for incorrect wheel-end retainers. Repair is free at any franchised Hino dealer.
Hino is recalling 312 2012 NE8J, ND8J, NV8J, and NJ8J commercial trucks because an incorrectly installed wheel-end retainer on the front or rear axle can let the wheel hub and axle shaft separate from the truck. That separation can result in a crash, and the Hino dealer repair will be free once available.
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What's wrong?
The wheel-end retainer on 2012 Hino NE8J, ND8J, NV8J, and NJ8J commercial trucks is part of the front or rear axle assembly. It helps keep the wheel-end hardware seated on the axle so the hub and related parts stay in the correct position while the truck carries load and turns.
During assembly, Hino says the wheel-end retainer was installed incorrectly on affected trucks. When that retainer is not set the way the axle design requires, the wheel-end hardware is not held in its intended position. That leaves the axle assembly depending on parts that were not secured the way they were designed to be secured.
There is no warning sign before failure. Because the filing does not identify a driver-noticeable symptom, owners should not rely on noise, vibration, or a dashboard light to decide whether a truck is included.
Who's affected?
Covers four 2012 Hino truck models that use the same drive axle component.
| 2012 Hino NE8J | drive axle |
|---|---|
| 2012 Hino ND8J | drive axle |
| 2012 Hino NV8J | drive axle |
| 2012 Hino NJ8J | drive axle |
| Units affected | 312 |
A matching 2012 Hino model does not confirm inclusion. Check your VIN to confirm whether your specific truck is included.
What's the safety risk?
On affected Hino trucks, the wheel hub and axle shaft can separate from the vehicle. That separation can result in a crash. Schedule the dealer inspection soon and drive cautiously until the front axle assembly is checked. Repair will be free at any franchised Hino dealer once available.
What should I do?
- Check your VIN to confirm your 2012 Hino NE8J, ND8J, NV8J, or NJ8J is included in this recall.
- Call Hino customer service at 1-248-699-9390 and ask for current dealer instructions for recall number 11V537.
- Contact a franchised Hino dealer after Hino confirms the repair path.
- Ask the dealer to inspect the axle assembly and replace incorrectly installed wheel-end retaining hardware so the wheel hub and axle shaft stay secured.
- Bring the recall notice if Hino mailed one, or give the dealer recall number 11V537 when you call.
- Drive cautiously until the inspection and repair are complete.
What happens at the repair
The recall notice states that the safety recall began on April 19, 2012, but the current remedy status is not listed here. Hino's stated dealer process is to inspect the front axle assemblies. If an axle assembly was built incorrectly, a Hino technician replaces the wheel end retaining hardware at no charge. Parts and labor are covered under the recall once the dealer repair is available.
Timeline
| November 3, 2011 | NHTSA published the recall |
|---|---|
| April 19, 2012 | Owner notification mailed |
Frequently asked questions
What is recall 11V537?
Recall 11V537 covers 312 2012 Hino NE8J, ND8J, NV8J, and NJ8J commercial trucks with a wheel-end retainer that was installed incorrectly during assembly. The wheel-hub and axle shaft can separate from the vehicle, increasing crash risk.
What should I do if my 2012 Hino NE8J, ND8J, NV8J, or NJ8J is on this recall?
Check your VIN to confirm your specific truck is included in recall 11V537. If it is, contact a franchised Hino dealer to schedule the axle inspection. Reference recall number 11V537 when you call. The dealer repair is free.
Is the recall repair free?
Yes. Federal recall law requires the defect repair at no cost, and Hino's remedy says dealers will inspect the front axle assemblies and replace the wheel-end retaining hardware free of charge if the axle was assembled incorrectly.
What is the safety risk?
The safety risk is wheel-hub and axle-shaft separation from the truck. If that happens while driving, the truck can lose axle integrity and crash risk increases. Confirm your VIN, then ask a Hino dealer whether your truck needs the inspection and hardware replacement.
What if I bought this Hino truck used?
The free recall repair still applies. Federal recall law follows the vehicle, not the first owner. Check your VIN to confirm whether your specific 2012 Hino NE8J, ND8J, NV8J, or NJ8J is included, then call a franchised Hino dealer with recall number 11V537.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/11V537000 |
|---|---|
| Hino customer service | 1-248-699-9390 |
| NHTSA recall # | 11V537 |
| NHTSA recall # (full) | 11V537000 |
Source documents
-
Download Recall Investigation Document (PDF) (PDF) - Download Recall Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Quarterly Report (PDF)
- Download Defect / Noncompliance Notice (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on June 2, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →