Recall 11V513 covers 30 2012 Keystone Passport travel trailers missing a rear egress window. Repair is free at any franchised Keystone dealer.
Keystone is recalling 30 2012 Passport travel trailers because the rear living room was built without an egress window. If an emergency evacuation is needed, the missing window increases the risk of personal injury; the dealer repair will be free once Keystone makes the remedy available.
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What's wrong?
The rear living room window in a 2012 Keystone Passport travel trailer is supposed to serve as an emergency exit, not just a source of light and air. In an RV, an egress window gives occupants another way out when the main door is blocked. It has to be large enough and positioned so a person can climb through it in an emergency.
On the affected Passport trailers, the rear living room was built without that egress window. The room still functions as living space, but it lacks the escape opening the layout was supposed to include. If smoke, fire, crash damage, or a blocked doorway keeps someone from reaching the main exit, the missing window leaves that area with fewer ways out.
There is no warning sign before failure. The issue is the missing emergency-exit window itself, so owners should inspect the rear living room layout and have a Keystone dealer confirm the recall repair path.
Who's affected?
| 2012 Keystone Passport | Recreational vehicle/trailer |
|---|---|
| Units affected | 30 |
Not every 2012 Keystone Passport trailer is on the list. Check your VIN to confirm whether your specific trailer is included.
What's the safety risk?
If an emergency evacuation is needed, a missing egress window gives occupants fewer ways out and increases the risk of personal injury. Keep exits clear, review the trailer's escape routes, and schedule the window replacement soon. Repair will be free at any franchised Keystone dealer once available.
What should I do?
- Check your VIN to confirm your 2012 Keystone Passport is included in this recall.
- Contact Keystone customer service at 1-866-425-4369 for repair instructions and reference recall number 11V513.
- Ask a franchised Keystone dealer about the free egress-window replacement that adds the missing rear living-room emergency exit.
- Keep the trailer out of use for overnight trips until the egress-window repair is complete.
- Bring the recall notice if Keystone mailed one.
What happens at the repair
At the dealer, a Keystone technician replaces the rear living room window currently installed in the 2012 Passport travel trailer with an egress window. That gives the trailer the emergency exit window the recall says is missing. Keystone's remedy says the replacement is free of charge, so parts and labor are covered under the recall. The recall does not list an appointment length, so ask the service desk how long they need the trailer.
Timeline
| October 17, 2011 | NHTSA published the recall |
|---|---|
| October 25, 2011 | Owner notification mailed |
Frequently asked questions
What is recall 11V513?
Recall 11V513 covers 30 2012 Keystone Passport travel trailers built from September 15, 2011, through September 28, 2011, with a rear living room that lacks an egress window. Keystone dealers replace the installed window with an egress window for free.
What should I do if my 2012 Keystone Passport is on this recall?
Check your VIN to confirm your specific trailer is included in recall 11V513. If it is, contact an authorized Keystone dealer to schedule the egress-window replacement. Reference recall number 11V513 when you call, or contact Keystone customer service at 1-866-425-4369.
Is the recall repair free?
Yes. Federal recall law requires manufacturers to repair safety defects at no cost, and Keystone's remedy states that dealers will replace the existing window with an egress window free of charge.
What is the safety risk?
The safety risk is limited to emergency evacuation. If an emergency requires people to exit the rear living room, the missing egress window increases the risk of personal injury. The repair path is clear: Keystone dealers install the required egress window for free.
What if I bought my Keystone Passport used?
The free recall repair still applies. Recall coverage follows the trailer, not the first owner. Check your VIN to confirm whether your 2012 Keystone Passport is included, then call an authorized Keystone dealer and reference recall number 11V513.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/11V513000 |
|---|---|
| Keystone customer service | 1-866-425-4369 |
| NHTSA recall # | 11V513 |
| NHTSA recall # (full) | 11V513000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Owner Notification Letter (PDF)
- Download Defect / Noncompliance Notice (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on June 2, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →