Recall 11V498 affects 22 2010 Altec AH75, AH85, and AH100 aerial devices for platform-leveling failure. Repair is free at any franchised Altec dealer.
Altec is recalling 22 2010 AH100, AH75, and AH85 aerial devices because the platform leveling system can fail. Unintended platform movement can increase the risk of death or serious injury, and the Altec dealer repair will be free once Altec makes the remedy available.
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What's wrong?
The platform leveling system on 2010 Altec AH100, AH75, and AH85 aerial devices keeps the work platform level while the boom raises, lowers, and reaches. Its job is to hold the operator's footing and control position steady as the aerial device moves.
On the recalled units, that leveling function fails. Instead of holding the platform at the commanded angle, the system loses the behavior the operator depends on during boom movement. The public recall summary does not identify a separate failed part or root cause, so the confirmed defect is the failure of the platform leveling system itself.
There is no warning sign before failure. An operator should treat unexpected platform movement or a platform that does not stay level as a reason to stop using the aerial device and arrange the recall repair.
Who's affected?
Covers 3 Altec AH models from the 2010 model year, all listed under Equipment.
| 2010 Altec AH100 | Equipment |
|---|---|
| 2010 Altec AH75 | Equipment |
| 2010 Altec AH85 | Equipment |
| Units affected | 22 |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific vehicle is included.
What's the safety risk?
A platform leveling system failure can cause unintended platform movement, increasing the risk of death or serious injury. Treat any unusual platform movement as a reason to stop using the equipment and call the dealer. Repair will be free at any franchised Altec dealer once available.
What should I do?
- Check your VIN to confirm your 2010 Altec AH100, AH75, or AH85 aerial device is included in this recall.
- Contact a franchised Altec dealer to ask whether the free platform-leveling system modification is open for your unit.
- Reference recall number 11V498 when you call, and give the dealer the unit model and VIN.
- Avoid using the aerial platform until Altec confirms the leveling system has been inspected or modified to prevent unintended platform movement.
- Bring the recall notice if Altec mailed one, or call Altec customer service at 1-877-462-5832 with scheduling questions.
What happens at the repair
At the dealer, an Altec technician checks the platform leveling system on the affected AH100, AH75, and AH85 aerial devices and modifies the system where the recall procedure requires it. The repair path is through an Altec dealer, and the final dealer repair will be free once available. Parts and labor are covered by the recall. The filing does not give an estimated service time, so ask the service desk how long the modification will take when scheduling.
Timeline
| October 4, 2011 | Owner notification mailed |
|---|---|
| October 5, 2011 | NHTSA published the recall |
Frequently asked questions
What is recall 11V498?
Recall 11V498 covers 22 2010 Altec AH100, AH75, and AH85 aerial devices with a platform leveling system defect. The leveling system can fail, causing unintended platform movement and raising the risk of death or serious injury. Altec dealers will modify the system for free.
What should I do if my 2010 Altec AH100, AH75, or AH85 is on this recall?
Check your VIN to confirm your specific aerial device is included in recall 11V498. If it is, contact an Altec dealer to arrange the platform leveling system modification. Reference recall number 11V498 when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and Altec dealers will modify the platform leveling system free of charge. Altec also lists 1-877-462-5832 for owner questions about this recall.
What is the safety risk in recall 11V498?
The safety risk is unintended platform movement. Under recall 11V498, failure of the platform leveling system can move the aerial platform without command, which raises the risk of death or serious injury. Confirm your VIN, then arrange the free dealer modification.
When did Altec start the recall repair?
Altec began the safety recall on October 4, 2011. If your 2010 Altec AH100, AH75, or AH85 is included and the repair has not been completed, contact an Altec dealer and reference recall 11V498.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/11V498000 |
|---|---|
| Altec customer service | 1-877-462-5832 |
| NHTSA recall # | 11V498 |
| NHTSA recall # (full) | 11V498000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Owner Notification Letter (PDF)
- Download Defect / Noncompliance Notice (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on June 2, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →