Recall 11V497 affects 1,362 2011 Cruiser Rv Shadow Cruiser and Viewfinder RVs for incorrect GVWR labels. Corrected labels or dealer installation are free.
Cruiser Rv is recalling 1,362 2011 Shadow Cruiser and Viewfinder recreational vehicles because the federal ID tag and GVWR label carry incorrect weight information. Wrong loading specs can cause improper loading and increase crash risk; the dealer repair will be free once Cruiser Rv makes it available.
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What's wrong?
On the 2011 Cruiser Rv Shadow Cruiser and Viewfinder, the federal ID tag and gross vehicle weight rating label are supposed to tell owners and service shops the trailer's certified weight limits. The GVWR label states the maximum loaded weight the recreational vehicle is built to carry, including the trailer itself, cargo, water, and installed equipment. That number matters when loading the trailer and matching it to a tow vehicle.
In this recall, the labels installed on affected trailers show incorrect certification information. The problem is not a broken mechanical part; it is a mislabeled weight and certification tag. When the label is wrong, an owner or service shop can rely on the wrong weight rating when loading, hitching, or servicing the trailer.
There is no warning sign before failure. The label looks like normal factory information, so the issue is found by checking whether the VIN is included and replacing the incorrect tag through the recall process.
Who's affected?
Shadow Cruiser and Viewfinder trailers share the same vehicle-label issue.
| 2011 Cruiser Rv Shadow Cruiser | vehicle label (placard or certification) |
|---|---|
| 2011 Cruiser Rv Viewfinder | vehicle label (placard or certification) |
| Units affected | 1,362 |
A matching 2011 Cruiser Rv model does not confirm inclusion. Check your VIN to confirm whether your specific trailer is included.
What's the safety risk?
Misprinted loading labels can give owners the wrong weight guidance. If the trailer is loaded beyond its proper specification, handling and stopping behavior can suffer, increasing crash risk. Use the corrected label when loading the trailer and schedule the label replacement. Repair will be free at any franchised Cruiser Rv dealer once available.
What should I do?
- Check your VIN to confirm your 2011 Cruiser Rv Shadow Cruiser or Viewfinder is included in this recall.
- Call Cruiser Rv customer service at 1-574-457-6472 to confirm the corrected-label path for your VIN.
- Ask a franchised Cruiser Rv dealer to install the corrected federal ID and GVWR label free of charge.
- Bring the recall notice if Cruiser Rv mailed one. If not, reference recall number 11V497 when you call.
- Avoid loading the trailer by the misprinted label; use the corrected GVWR label before towing.
What happens at the repair
The recall remedy says Cruiser Rv will send owners a corrected federal ID tag and GVWR information label, or owners can have a dealer install the label free of charge. The final dealer installation will be free once available. At the dealer, a Cruiser Rv technician installs the corrected label so the certification and weight rating information on the vehicle matches the recall paperwork. Parts and labor are covered under the recall.
Timeline
| October 5, 2011 | NHTSA published the recall |
|---|---|
| November 30, 2011 | Owner notification mailed |
Frequently asked questions
What is recall 11V497?
Recall 11V497 covers 1,362 2011 Cruiser Rv Shadow Cruiser and Viewfinder recreational vehicles with incorrect federal ID and GVWR information labels. The misprinted label can lead an owner to follow the wrong loading limits, increasing crash risk. Cruiser Rv will provide the corrected label or have a dealer install it for free.
What should I do if my 2011 Cruiser Rv Shadow Cruiser or Viewfinder is on this recall?
Check your VIN to confirm your specific recreational vehicle is included in recall 11V497. If it is, contact Cruiser Rv or a Cruiser Rv dealer and ask for the corrected federal ID and GVWR label. Reference recall number 11V497 when you call. The label correction is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to correct the recall defect at no cost. Cruiser Rv will mail the corrected label to owners, or a dealer can install the corrected label free of charge.
Is it safe to load my 2011 Cruiser Rv before the label is corrected?
Use caution with loading until the corrected label is installed. Recall 11V497 involves incorrect GVWR information, and following a misprinted loading label can increase crash risk. Confirm the VIN, get the corrected label, and use the corrected weight information before loading the recreational vehicle.
When did Cruiser Rv start this recall?
Cruiser Rv began the safety recall on November 30, 2011. If you bought the recreational vehicle used or never received a notice, the free correction still applies when your VIN is included. Call Cruiser Rv at 1-574-457-6472 or contact a Cruiser Rv dealer.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/11V497000 |
|---|---|
| Cruiser Rv customer service | 1-574-457-6472 |
| NHTSA recall # | 11V497 |
| NHTSA recall # (full) | 11V497000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Owner Notification Letter (PDF)
- Download Recall Document (PDF) (PDF)
- Download Defect / Noncompliance Notice (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on June 2, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →