Recall 11V494 affects 502 2010-2011 Jayco Greyhawk Class C motor homes for an overheating transfer-switch defect. Repair is free at any franchised Jayco dealer.
Jayco is recalling 502 2010-2011 Greyhawk Class C motor homes because an improper electrical connection at the transfer switch buss bar can overheat and melt the switch. The defect increases the risk of a fire, injury, or death, and the Jayco dealer repair will be free once available.
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What's wrong?
The transfer switch in a 2010-2011 Jayco Greyhawk Class C motor home manages the handoff between outside shore power and the coach's onboard electrical supply. Inside that switch, a buss bar is a solid metal conductor that carries electrical current across the switch assembly. It has to be clamped and connected correctly so current moves through the intended path.
On the recalled Greyhawk Class C motor homes, the electrical connection at the buss bar was made improperly on the affected transfer switches. A poor connection creates resistance at the contact point instead of letting current pass cleanly. That resistance can heat the connection, damage the switch, or interrupt power to parts of the coach electrical system.
There is no warning sign before failure. Do not rely on lights, sounds, or normal operation to prove the transfer switch connection is safe.
Who's affected?
Production dates in the source run from May 28, 2009, through September 22, 2010.
| 2011 Jayco Greyhawk Class C | electrical system |
|---|---|
| 2010 Jayco Greyhawk Class C | electrical system |
| Units affected | 502 |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific motorhome is included.
What's the safety risk?
An overheating transfer switch can melt and increase the risk of fire, injury, or death. Treat this as a repair priority and ask a Jayco dealer whether the motorhome needs limits on electrical use before the recall work is complete. Repair will be free at any franchised Jayco dealer once available.
What should I do?
- Check your VIN to confirm your 2010-2011 Jayco Greyhawk Class C is included in this recall.
- Watch for Jayco's owner letter if you have not received it, then contact a franchised Jayco dealer about the free transfer-switch replacement.
- Reference recall number 11V494 when you call, and tell the dealer this is the transfer-switch buss-bar connection recall.
- Avoid using shore power or generator power if you smell hot electrical insulation, see melting near the transfer switch, or notice overheating.
- Bring the recall notice to the dealer visit if Jayco mailed one.
What happens at the repair
At the dealer, a Jayco technician replaces the transfer switch tied to the improper electrical connection at the bus bar, free of charge. The recall file says the safety recall was expected to begin during November 2011, but it does not list a current remedy status. Confirm scheduling with a Jayco dealer before making plans. Once the repair is available for your VIN, parts and labor are covered under the recall.
Timeline
| October 11, 2011 | NHTSA published the recall |
|---|---|
| January 12, 2012 | Owner notification mailed |
Frequently asked questions
What is recall 11V494?
Recall 11V494 covers 502 2010-2011 Jayco Greyhawk Class C motor homes with an improper electrical connection at the bus bar on the transfer switch. The connection can overheat and melt the transfer switch, increasing the risk of fire, injury, or death. Jayco dealers will replace the transfer switch for free.
What should I do if my 2010-2011 Jayco Greyhawk Class C is on this recall?
Check your VIN to confirm your specific motor home is included in recall 11V494. If it is, contact a franchised Jayco dealer and ask for the transfer switch replacement. Reference recall number 11V494 when you call. The dealer repair is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and Jayco's remedy for recall 11V494 says dealers will replace the transfer switch free of charge. Parts and labor are covered at a franchised Jayco dealer.
What is the safety risk in recall 11V494?
The risk is overheating at the transfer switch. In recall 11V494, the improper bus bar connection can heat up enough to melt the transfer switch, increasing the risk of fire, injury, or death. Confirm your VIN and arrange the free dealer repair if your motor home is included.
What if I bought my Jayco Greyhawk Class C used?
The free recall repair still applies. Federal recall law follows the vehicle, not the first owner, so a used 2010-2011 Jayco Greyhawk Class C remains eligible if its VIN is included in recall 11V494. Check your VIN, then call a franchised Jayco dealer with the recall number.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/11V494000 |
|---|---|
| Jayco customer service | 1-800-283-8267 |
| NHTSA recall # | 11V494 |
| NHTSA recall # (full) | 11V494000 |
Source documents
-
Download Recall Investigation Document (PDF) (PDF) - Download Recall Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Defect / Noncompliance Notice (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on June 2, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →