Recall 11V470 covers 725 2004-2010 Wheeled Coach E-350 Van ambulances for secondary battery terminal corrosion. Free retrofit or service-center repair is available.
Wheeled Coach is recalling 725 2004-2010 E-350 Van diesel ambulances because corrosion at the secondary battery terminal can affect the accessory power cable. That failure can make the siren, warning lights, and patient compartment lights intermittent or inoperative, raising the risk of a crash; the Wheeled Coach dealer repair will be free once available.
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What's wrong?
The secondary battery terminal on the 2004-2010 Wheeled Coach E-350 Van ambulance is the metal connection point where battery cables attach to the auxiliary battery system. That connection lets electrical current move from the battery into the equipment served by that circuit. It needs clean metal contact so power can move without interruption.
On affected ambulances, the secondary battery terminal is recalled for a corrosion issue. Corrosion builds up on the terminal surface and weakens the electrical contact between the cable and the battery terminal. Once that contact is compromised, the circuit can lose reliable power or behave inconsistently.
There is no warning sign before failure. A loose-looking cable, visible corrosion, or electrical equipment that cuts in and out needs dealer attention, but the recall filing does not identify a specific warning sign owners can count on before the terminal fails.
Who's affected?
Spans the 2004-2010 model years, all tied to the same electrical equipment component.
| 2007 Wheeled Coach E-350 Van | Electrical |
|---|---|
| 2009 Wheeled Coach E-350 Van | Electrical |
| 2006 Wheeled Coach E-350 Van | Electrical |
| 2005 Wheeled Coach E-350 Van | Electrical |
| 2010 Wheeled Coach E-350 Van | Electrical |
| 2008 Wheeled Coach E-350 Van | Electrical |
| 2004 Wheeled Coach E-350 Van | Electrical |
| Units affected | 725 |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific van is included.
What's the safety risk?
Corrosion at the secondary battery terminal can disrupt the Wheeled Coach accessory power cable. Sirens, warning lights, and patient compartment lighting can become intermittent or stop working, increasing crash risk because other drivers lose key emergency vehicle cues. Schedule service soon and watch for accessory power problems. Repair will be free at any franchised Wheeled Coach dealer once available.
What should I do?
- Check your VIN to confirm your 2004-2010 Wheeled Coach E-350 Van is included in this recall.
- Contact Wheeled Coach customer service at 1-800-628-8178 to request the retrofit kit, installation instructions, or a free service-center repair path.
- Reference recall number 11V470 when you call so the service desk can match the ambulance to the correct campaign.
- Ask for the secondary-battery-terminal corrosion repair that protects accessory power to the siren, warning lights, and patient compartment lights.
- Bring any recall letter or retrofit-kit instructions you received when the ambulance goes in for repair.
What happens at the repair
Wheeled Coach's filing says it mailed retrofit kits with installation instructions to customers, and also lists service-center repairs at no charge. At the service center, a Wheeled Coach technician installs the retrofit kit for the secondary battery terminal corrosion issue on the ambulance conversion. The service-center repair will be free once the remedy path is confirmed, and parts and labor are covered under the recall. Keep any recall letter or kit paperwork with the vehicle when you contact the service center.
Timeline
| September 8, 2011 | NHTSA published the recall |
|---|---|
| September 30, 2011 | Owner notification mailed |
Frequently asked questions
What is recall 11V470?
Recall 11V470 covers 725 2004-2010 Wheeled Coach E-350 Van diesel ambulances with corrosion at the secondary battery terminal. That corrosion can affect the accessory power cable and interfere with the siren, warning lights, and interior patient compartment lights, increasing crash risk.
What should I do if my 2004-2010 Wheeled Coach E-350 Van is on this recall?
Check your VIN to confirm your specific ambulance is included in recall 11V470. If it is, contact Wheeled Coach customer service at 1-800-628-8178 or a service center about the retrofit kit and installation. Reference recall 11V470 when you call.
Is the recall repair free?
Yes. Federal recall law requires the defect repair at no cost, and Wheeled Coach's remedy says retrofit kits and installation instructions were mailed to customers or repairs were available through a service center free of charge.
What is the safety risk in recall 11V470?
The safety risk is loss or intermittent operation of ambulance warning equipment. Per recall 11V470, corrosion at the secondary battery terminal can affect the accessory power cable, which can make the siren, warning lights, and interior patient compartment lights intermittent or inoperative and increase crash risk.
What if I bought this Wheeled Coach E-350 Van used?
The free recall repair still applies to the vehicle. Check your VIN because ownership history and model year are not enough to confirm inclusion. If your VIN is included in recall 11V470, contact Wheeled Coach customer service or a service center and reference the campaign number.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/11V470000 |
|---|---|
| Wheeled Coach customer service | 1-800-628-8178 |
| NHTSA recall # | 11V470 |
| NHTSA recall # (full) | 11V470000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Owner Notification Letter (PDF)
- Download Defect / Noncompliance Notice (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on June 2, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →