Recall 11V415 covers 614 2012 Isuzu Nqr and Npr trucks with cruise control that stays engaged. Free ECM reprogram at any franchised Isuzu dealer.
Isuzu is recalling 614 2012 Nqr and Npr trucks because an ECM software calibration error can keep cruise control engaged after the driver presses the brake if the brake pedal switch fails. The condition increases crash risk, and the Isuzu dealer repair will be free once available.
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What's wrong?
The cruise control system on the 2012 Isuzu Nqr and Npr trucks is designed to hold a selected speed until the driver cancels it. The brake pedal switch tells the engine control module, the truck's main engine computer, that the driver has pressed the brake pedal. That signal is supposed to cancel cruise control immediately.
On affected gasoline-engine trucks, the problem is in the engine control module software, not in a broken cable or pedal part named in the recall. Isuzu says a calibration error means the software does not respond correctly when the brake pedal switch fails or malfunctions. In that condition, pressing the brake pedal does not cancel cruise control, so the system keeps trying to hold the selected speed.
There is no warning sign before failure. If the brake pedal switch fails while cruise control is in use, the driver notices the problem only when pressing the brake pedal does not shut cruise control off.
Who's affected?
Includes both Isuzu Nqr and Npr low cab truck lines, with the same vehicle speed control component.
| 2012 Isuzu Nqr | Vehicle speed control |
|---|---|
| 2012 Isuzu Npr | Vehicle speed control |
| Units affected | 614 |
A matching 2012 Isuzu Nqr or Npr does not guarantee inclusion. Check your VIN to confirm whether your specific truck is included.
What's the safety risk?
This defect can lead to a vehicle crash. Schedule the recall repair soon and drive cautiously until the ECM software is reprogrammed. If the truck behaves unusually, stop driving and call an Isuzu dealer for guidance. Repair will be free at any franchised Isuzu dealer once available.
What should I do?
- Check your VIN to confirm your 2012 Isuzu Nqr or Npr is included in this recall.
- Watch for the Isuzu recall notice, then contact a franchised Isuzu dealer about the free ECM software reprogramming.
- Ask the dealer to reprogram the ECM software that restores cruise-control cancellation after a brake pedal switch failure.
- Bring the recall notice if Isuzu has mailed one. If not, reference recall number 11V415 when you call.
- Avoid using cruise control until the ECM software reprogramming is complete.
What happens at the repair
At the dealer, an Isuzu technician reprograms the ECM software to correct the cruise-control calibration. The update is meant to restore the brake-pedal switch logic so pressing the brake cancels cruise control if the switch fails or malfunctions. Recall campaign 11V415 lists this work as free of charge and states that the safety recall began on September 2, 2011. Contact an Isuzu dealer with your VIN and ask the service desk to confirm the campaign repair before the appointment.
Timeline
| August 15, 2011 | NHTSA published the recall |
|---|---|
| September 2, 2011 | Owner notification mailed |
Frequently asked questions
What is recall 11V415?
Recall 11V415 covers 614 2012 Isuzu Nqr and Npr trucks with gasoline engines. A calibration error in the ECM software means brake pedal application will not cancel cruise control after a brake pedal switch failure or malfunction, creating crash risk. Isuzu dealers reprogram the ECM software for free.
What should I do if my 2012 Isuzu Nqr or Npr is on this recall?
Check your VIN to confirm your specific truck is included in recall 11V415. If it is, contact a franchised Isuzu dealer and ask for the ECM software reprogramming. Reference recall number 11V415 when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires manufacturers to perform safety recall repairs at no cost, and Isuzu dealers reprogram the ECM software free of charge for included 2012 Nqr and Npr trucks.
What is the safety risk in recall 11V415?
The safety risk is a crash if the brake pedal does not cancel cruise control after a brake pedal switch failure or malfunction. That fault keeps cruise control engaged when the driver expects braking to cancel it. Isuzu's fix is an ECM software reprogramming.
What if I bought my Isuzu Nqr or Npr used?
The free recall repair still applies. Recall eligibility follows the VIN, not the current owner. Check your VIN to confirm whether your 2012 Isuzu Nqr or Npr is included, then contact a franchised Isuzu dealer and reference recall number 11V415.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/11V415000 |
|---|---|
| Isuzu customer service | 1-866-455-7595 |
| NHTSA recall # | 11V415 |
| NHTSA recall # (full) | 11V415000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Recall Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Defect / Noncompliance Notice (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on June 2, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →