Recall 11V402 affects 39 2010-2011 Glaval Universal and Titan Ii buses for a misplaced fire-suppression nozzle. Repair is free at any franchised Glaval dealer.
Glaval is recalling 39 2010-2011 Universal and Titan Ii buses under recall 11V402 because a fire suppression discharge nozzle was placed in the driver's station. If the system discharges, powder can enter the driver's compartment, block the driver's view, and increase crash risk; the Glaval dealer repair will be free once available.
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What's wrong?
The fire suppression discharge nozzle on 2010-2011 Glaval Universal and Titan Ii buses is part of the onboard fire suppression system. Its job is to release fire-suppressing agent into the area the system is designed to protect, so the discharge reaches the right place during a fire event.
On affected buses, a discharge nozzle was installed in the driver's station instead of its intended location. That placement error means the system is not aimed as designed. If the system activates, suppressant can be released in the driver area while the area that needed coverage receives less protection than intended.
There is no warning sign before failure. The nozzle location is a physical installation problem, so the bus operator is not expected to feel a change, hear a noise, or see a dashboard warning before the system is needed.
Who's affected?
Covers Universal and Titan Ii buses across the 2010 and 2011 model years, with the same equipment component listed for each.
| 2011 Glaval Universal | Equipment |
|---|---|
| 2011 Glaval Titan Ii | Equipment |
| 2010 Glaval Titan Ii | Equipment |
| 2010 Glaval Universal | Equipment |
| Units affected | 39 |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific bus is included.
What's the safety risk?
In a system discharge, a significant powder cloud can enter the driver's compartment and block the driver's view. That loss of visibility increases crash risk. If it happens while driving, slow down, pull over safely, and arrange service. Repair will be free at any franchised Glaval dealer once available.
What should I do?
- Check your VIN to confirm your 2010-2011 Glaval Universal or Titan Ii bus is included in this recall.
- Contact Glaval customer service at 1-941-747-5486 to confirm the repair path for your bus.
- Ask about the free fire-suppression nozzle repair for recall number 11V402; the repair corrects the misplaced discharge nozzle in the driver's station.
- Bring the recall notice if Glaval has mailed one. If not, reference recall number 11V402 when you call.
- Avoid operating the bus until Glaval or the servicing repair facility confirms the fire-suppression nozzle repair is complete.
What happens at the repair
The remedy text says Glaval notified owners and repaired the buses free of charge after the safety recall began on August 30, 2011. At the dealer or authorized repair facility, a Glaval technician corrects the fire suppression discharge nozzle placement at the driver's station so the system is aimed where it belongs. The dealer repair is free once available through the recall process. No repair time is stated in the filing, so ask the service desk how long the bus needs to stay for the work.
Timeline
| August 2, 2011 | NHTSA published the recall |
|---|---|
| August 30, 2011 | Owner notification mailed |
Frequently asked questions
What is recall 11V402?
Recall 11V402 covers 39 2010-2011 Glaval Universal and Titan Ii buses with a fire suppression discharge nozzle placed incorrectly in the driver's station. If the system discharges, powder can enter the driver's compartment, obstruct the driver's view, and increase crash risk. Glaval repairs the buses free of charge.
What should I do if my 2010-2011 Glaval Universal or Titan Ii is on this recall?
Check your VIN to confirm your specific bus is included in recall 11V402. If it is, contact a franchised Glaval service location and ask for the free repair to correct the fire suppression discharge nozzle placement. Reference recall number 11V402 when you call.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the safety defect at no cost, and Glaval's remedy says the affected buses will be repaired free of charge. Parts and labor are covered for the recall repair.
What is the safety risk?
The safety risk is impaired driver visibility during a fire suppression system discharge. A misplaced discharge nozzle can release a significant powder cloud into the driver's compartment, obstructing the driver's view and increasing crash risk. The fix is the free Glaval repair.
When did Glaval begin the recall repair?
Glaval began the safety recall repair on August 30, 2011. If your bus never received the repair, check your VIN and contact a franchised Glaval service location with recall number 11V402 so the nozzle-placement repair can be handled free of charge.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/11V402000 |
|---|---|
| Glaval customer service | 1-941-747-5486 |
| NHTSA recall # | 11V402 |
| NHTSA recall # (full) | 11V402000 |
Source documents
-
Download Recall Investigation Document (PDF) (PDF) - Download Recall Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Quarterly Report (PDF)
- Download Defect / Noncompliance Notice (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on June 2, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →