Recall 11V389 affects 67 1997-2009 Altec Aerial Device vehicles for loose leakage-monitor wiring. Repair is free at any franchised Altec dealer.
Altec is recalling 67 1997-2009 Aerial Device units because the BCM 44B electrical leakage monitoring system was installed incorrectly and wiring can come loose while the meter still appears to work. The fault can leave a user touching an energized conductor without knowing it, creating a risk of electrical shock or electrocution; Altec dealers will complete the free repair once the remedy is available.
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What's wrong?
The BCM 44B electrical leakage monitoring system on the 1997-2009 Altec Aerial Device is equipment electrical hardware tied to the aerial device's safety monitoring system. Its meter is supposed to show whether the leakage monitoring system is operating, so an operator or service technician can tell when the monitor is active and reading the system as designed.
In affected Altec Aerial Device units, the meter was installed incorrectly. The wiring can come loose, but the meter can still show that the monitoring system is working properly. That creates a false normal reading: the display says the monitor is active even though the loose wiring means the monitor is not giving the reliable status indication it was meant to provide.
There is no warning sign before failure. The owner or operator is not told by the meter that the wiring has loosened, because the same meter can continue to indicate normal operation.
Who's affected?
Each listed model year from 1997-2009 carries the same Electrical component label.
| 2004 Altec Aerial Device | Electrical |
|---|---|
| 2005 Altec Aerial Device | Electrical |
| 2001 Altec Aerial Device | Electrical |
| 2008 Altec Aerial Device | Electrical |
| 2009 Altec Aerial Device | Electrical |
| 1997 Altec Aerial Device | Electrical |
| 2007 Altec Aerial Device | Electrical |
| 2006 Altec Aerial Device | Electrical |
| 1998 Altec Aerial Device | Electrical |
| 1999 Altec Aerial Device | Electrical |
| 2000 Altec Aerial Device | Electrical |
| 2002 Altec Aerial Device | Electrical |
| 2003 Altec Aerial Device | Electrical |
| Units affected | 67 |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific vehicle is included.
What's the safety risk?
The leakage monitoring system can fail and leave a user unaware that a conductor is energized. Touching that conductor risks electrical shock or electrocution. Keep users from touching conductors until the equipment is inspected and repaired. Repair will be free at any franchised Altec dealer once available.
What should I do?
- Check your VIN to confirm your 1997-2009 Altec Aerial Device is included in this recall.
- Contact Altec customer service at 1-877-462-5832 to confirm the repair path before scheduling service.
- Ask about the free BCM 44B electrical leakage monitoring system repair that secures the loose wiring and restores accurate monitoring.
- Bring the recall notice if Altec mailed one. If not, reference recall number 11V389 when you call.
- Keep operators away from conductors until the leakage monitoring system repair is complete.
What happens at the repair
At the dealer, an Altec technician repairs the BCM 44B electrical leakage monitoring system installation. The source filing does not give a step by step repair procedure, but the repair should address the incorrectly installed meter and loose wiring described in the recall. The filing says Altec notified owners and dealers repair the vehicles free of charge. Ask the service desk to confirm the electrical leakage monitoring system work is complete before the vehicle returns to service.
Timeline
| August 1, 2011 | NHTSA published the recall |
|---|---|
| September 7, 2011 | Owner notification mailed |
Frequently asked questions
What is recall 11V389?
Recall 11V389 covers 67 1997-2009 Altec Aerial Device vehicles with a BCM 44B electrical leakage monitoring system. The meter was installed incorrectly, and loose wiring can leave the system giving a normal reading while the leakage monitor is not protecting the user.
What should I do if my 1997-2009 Altec Aerial Device is on this recall?
Check your VIN to confirm your specific aerial device is included in recall 11V389. If it is, contact an Altec dealer to schedule the electrical leakage monitoring system repair. Reference recall number 11V389 when you call. The dealer repair is free.
Does the recall repair cost anything?
No. Federal recall law requires the manufacturer to repair the defect at no cost, and Altec dealers repair affected vehicles free of charge. Altec began the safety recall on September 7, 2011.
What is the safety risk?
The risk is electrical shock or electrocution. If the leakage monitoring system fails, a user can touch a conductor without knowing it is energized. Until the repair is complete, treat the leakage monitor reading as unreliable and follow normal electrical safety procedures for the equipment.
What warning signs should I watch for?
The meter reading is not a reliable warning sign for this recall. Altec reported that the wiring can come loose while the meter still indicates that it is working properly. A normal meter indication does not confirm that this recalled leakage monitoring system is safe.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/11V389000 |
|---|---|
| Altec customer service | 1-877-462-5832 |
| NHTSA recall # | 11V389 |
| NHTSA recall # (full) | 11V389000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Defect / Noncompliance Notice (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on June 2, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →