Recall 11V372 affects 36 2012 International Workstar trucks for a loose Pitman arm steering fastener. Repair is free at any franchised International dealer.
International is recalling 36 2012 Workstar commercial trucks because the fastener that holds the pitman arm to the right-side steering gear has an under-torque condition or missing locking feature. A loose connection can let the pitman arm separate from the steering gear and cause loss of steering control; the International dealer repair will be free once available.
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What's wrong?
On 2012 International Workstar trucks with dual steering gear, the right-side steering gear helps turn steering input into movement at the front wheels. The Pitman arm is the heavy steering link mounted to that gear, and its fastener holds the arm tight so the steering linkage moves as one piece.
In this recall, that fastener was not tightened to the specified torque, the locking feature was not installed correctly, or both. That leaves the connection between the Pitman arm and the steering gear loose. If the joint loosens enough, the Pitman arm can separate from the steering gear, which results in loss of steering control.
There is no warning sign before failure. The recall filing does not list a steering noise, dashboard light, or steering-feel change that alerts the driver before the connection separates.
Who's affected?
| 2012 International Workstar | steering gear |
|---|---|
| Units affected | 36 |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific truck is included.
What's the safety risk?
Loss of steering control increases the risk of a crash with property damage, personal injury, or death. Until the vehicle is inspected, avoid unnecessary trips and contact an International dealer to schedule the recall work. Repair will be free at any franchised International dealer once available.
What should I do?
- Check your VIN to confirm your 2012 International Workstar is included in this recall.
- Wait for International's owner letter if your VIN record does not show the repair path yet.
- Ask a franchised International dealer about the free inspection and Pitman-arm fastener service that restores the right-side steering gear connection.
- Reference recall number 11V372 when you call the dealer or International customer service.
- Avoid driving the truck if the steering feels loose or abnormal before the inspection is complete.
What happens at the repair
At the dealer, an International technician inspects the pitman arm and steering gear connection on the right side steering gear. If the connecting fastener is loose, the technician tightens it to the correct assembly torque. If the pitman arm or connection requires replacement, the technician replaces the pitman arm. The dealer repair will be free once available, with parts and labor covered under the recall.
Timeline
| July 21, 2011 | NHTSA published the recall |
|---|---|
| September 22, 2011 | Owner notification mailed |
Frequently asked questions
What is recall 11V372?
Recall 11V372 covers 36 2012 International Workstar commercial trucks with dual steering gear feature codes and a pitman arm fastener problem. The connection at the right-side steering gear can loosen, leading to loss of steering control and increased crash risk. International dealers inspect and repair the connection for free.
What should I do if my 2012 International Workstar is on this recall?
Check your VIN to confirm your specific truck is included in recall 11V372. If it is, contact a franchised International dealer to schedule the pitman arm and steering gear inspection. Reference recall number 11V372 when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the safety defect at no cost, and International's remedy says dealers will perform this service free of charge. The dealer will tighten the connecting fastener to the correct torque or replace the pitman arm.
What is the safety risk?
The risk is loss of steering control. Recall 11V372 says the pitman arm connection can loosen if the fastener was under-torqued or the locking feature was not installed correctly. If the pitman arm separates from the steering gear, crash risk increases. Check your VIN before putting the truck back in service.
What if I bought this International Workstar used?
The free recall repair still applies. Federal recall law follows the vehicle, not the first owner. Check your VIN to confirm whether your 2012 International Workstar is included, then call a franchised International dealer with recall number 11V372 and ask for the steering gear inspection.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/11V372000 |
|---|---|
| International customer service | 1-800-448-7825 |
| NHTSA recall # | 11V372 |
| NHTSA recall # (full) | 11V372000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Defect / Noncompliance Notice (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on June 2, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →