Recall 11V335 affects 142 2011 Heartland North Country trailers for power-cord contact near furnace exhaust. Free repair at franchised Heartland dealers once available.
Heartland is recalling 142 2011 North Country 30BHS and 32BHDD travel trailers under recall 11V335 because the external power cord can drape in front of the furnace exhaust. Contact with the exhaust can damage the cord and result in a fire, and the Heartland dealer repair will be free once available.
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What's wrong?
The external power cord on the 2011 Heartland North Country is the shore power cord used to connect the travel trailer to an outside electrical supply. When it is routed correctly, the cord brings power into the trailer while staying clear of heat sources, including the furnace exhaust.
In recall 11V335, the cord routing is the problem. The cord has the potential to drape directly in front of the furnace exhaust, where hot exhaust gases leave the trailer. That places an electrical cord in a heat path it is not meant to occupy.
An owner is not being told to watch for a dashboard light or a driving symptom, because this is a trailer equipment issue at the furnace and shore power connection. There is no warning sign before failure. Before connecting to external power or running the furnace, owners need the cord routing checked and corrected through the recall repair.
Who's affected?
| 2011 Heartland North Country | Furnace |
|---|---|
| Units affected | 142 |
Not every 2011 Heartland North Country trailer is on the list. Check your VIN to confirm whether your specific trailer is included.
What's the safety risk?
Power-cord contact can damage the cord and result in a fire. If your VIN is included, avoid using the affected power cord connection until Heartland or the dealer gives repair instructions. Keep the cord away from contact points if the vehicle must remain powered. Repair will be free at any franchised Heartland dealer once available.
What should I do?
- Check your VIN to confirm your 2011 Heartland North Country is included in this recall.
- Contact Heartland customer service at 1-877-262-8032 for current repair instructions.
- Keep the external power cord clear of the furnace exhaust before using shore power or the furnace.
- Reference recall number 11V335 when you call, and keep any Heartland owner notice with your trailer records.
What happens at the repair
Heartland was still developing the final fix for the external power supply cord routing near the furnace exhaust. Once the repair opens, a Heartland technician will complete the approved recall repair free of charge. The filing does not specify the exact parts or labor steps, so the service desk will need to confirm the final procedure for your VIN before scheduling. Until then, ask the dealer what interim handling applies to the power cord and furnace area.
Timeline
| June 20, 2011 | NHTSA published the recall |
|---|---|
| August 22, 2011 | Owner notification mailed |
Frequently asked questions
What is recall 11V335?
Recall 11V335 covers 142 2011 Heartland North Country travel trailers with an external electrical power cord that can drape in front of the furnace exhaust. Contact with the exhaust can damage the cord and result in a fire. Heartland's recall repair is free.
What should I do if my 2011 Heartland North Country is on this recall?
Check your VIN to confirm your specific trailer is included in recall 11V335. If it is, contact a franchised Heartland dealer and ask whether the power-cord routing repair has been completed. Reference recall number 11V335 when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and Heartland's remedy for recall 11V335 is covered. Ask the Heartland dealer to confirm the furnace-exhaust and power-cord repair path before leaving the trailer for service.
What is the safety risk?
The safety risk is fire. On affected 2011 Heartland North Country trailers, the external power cord can hang in front of the furnace exhaust. Heat from that contact can damage the cord, and damaged electrical wiring near the trailer creates a fire risk.
What if I bought this Heartland North Country used?
The free recall repair still applies. Recall coverage follows the VIN, not the first owner. Check your VIN to confirm whether your 2011 Heartland North Country is included, then give recall number 11V335 to a franchised Heartland dealer.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/11V335000 |
|---|---|
| Heartland customer service | 1-877-262-8032 |
| NHTSA recall # | 11V335 |
| NHTSA recall # (full) | 11V335000 |
Source documents
-
Download Recall Investigation Document (PDF) (PDF) - Download Recall Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Defect / Noncompliance Notice (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on June 2, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →