Recall 11V324 affects 47 2011 Sprinter 2500 vehicles for an improperly welded child-restraint latch bracket. Repair is free at any franchised Sprinter dealer.
Sprinter is recalling 47 2011 2500 vehicles because some seat benches have child-restraint latch brackets that were not welded properly. In a crash, the bench can fail to hold a child restraint as required, increasing injury risk; the dealer repair will be free once available.
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What's wrong?
The seat bench in the 2011 Sprinter 2500 includes a child restraint latch bracket, the metal anchor point used to secure a compatible child seat to the bench. That bracket is supposed to be firmly welded to the seat structure so the child restraint stays tied to the vehicle body through the seat.
On affected Sprinter 2500 vehicles, the latch bracket was not welded properly during assembly. A weak weld leaves the bracket with less holding strength than designed. In a crash or hard loading event, the anchor can pull away from the seat bench instead of holding the child restraint in place.
There is no warning sign before failure. The bracket is part of the seat mounting structure, so normal use does not prove the weld is sound. If a child seat feels loose, the vehicle needs dealer attention, but a tight-feeling seat does not prove the bracket was welded correctly.
Who's affected?
| 2011 Sprinter 2500 | seat assembly |
|---|---|
| Units affected | 47 |
Not every 2011 Sprinter 2500 van is on the list. Check your VIN to confirm whether your specific van is included.
What's the safety risk?
The risk is tied to crash protection: the seat benches were recalled because a child restraint is not assured to stay properly secured in a crash, increasing injury risk. If your VIN is included, contact the dealer for the seat-bench inspection. Repair will be free at any franchised Sprinter dealer once available.
What should I do?
- Check your VIN to confirm your 2011 Sprinter 2500 is included in this recall.
- Contact a franchised Sprinter dealer to schedule the free seat-bench inspection and replacement that fixes the improperly welded child-restraint latch bracket.
- Bring the recall notice if Sprinter mailed one. If not, reference recall number 11V324 when you call.
- Avoid using a child restraint on the affected seat bench until the dealer confirms the latch bracket is properly secured.
- Call Sprinter customer service at 1-877-762-8267 with questions about the recall or dealer repair.
What happens at the repair
At the dealer, a Sprinter technician inspects the seat bench and checks the child restraint latch bracket area for the weld problem covered by recall 11V324. If the bench does not pass inspection, the technician replaces the bench. Because the current remedy status is not listed, confirm parts availability when you contact the dealer. The dealer repair will be free once available.
Timeline
| June 13, 2011 | NHTSA published the recall |
|---|---|
| September 16, 2011 | Owner notification mailed |
Frequently asked questions
What is recall 11V324?
Recall 11V324 covers 47 2011 Sprinter 2500 vans with seat benches that have an improperly welded child-restraint latch bracket. In a crash, the child restraint can lose proper securement, increasing injury risk. Dealers inspect the seat bench and replace it as needed for free.
What should I do if my 2011 Sprinter 2500 is on this recall?
Check your VIN to confirm your specific van is included in recall 11V324. If it is, call a franchised Sprinter dealer or Sprinter at 1-877-762-8267 to schedule the seat-bench inspection. The dealer will replace the bench as needed, and the repair is free.
Is the recall repair free?
Yes. Federal recall law requires manufacturers to repair safety defects at no cost, and Sprinter dealers inspect the seat bench and replace it as needed free of charge under recall 11V324.
What is the safety risk?
The risk is child-restraint securement in a crash. If the latch bracket on the seat bench was not welded properly, the child restraint can fail to stay secured as required, increasing injury risk. The dealer repair addresses the seat bench at no cost.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/11V324000 |
|---|---|
| Sprinter customer service | 1-877-762-8267 |
| NHTSA recall # | 11V324 |
| NHTSA recall # (full) | 11V324000 |
Source documents
-
Download Recall Investigation Document (PDF) (PDF) - Download Recall Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Defect / Noncompliance Notice (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on June 2, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →