Recall 11V323 affects 47 2011 Sprinter 3500 vehicles for rear spring eyes that can crack. Repair is free at any franchised Sprinter dealer.
Sprinter is recalling 47 2011 3500 vehicles because rear spring eyes were formed out of tolerance and then corrected without heating the parts. A spring eye can crack over time, which increases the risk of a crash; the dealer repair will be free once Sprinter makes the remedy available.
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What's wrong?
The rear springs on a 2011 Sprinter 3500 carry weight over the rear axle and let the suspension move as the vehicle hits bumps. Each spring has a spring eye, the round end that holds the bushing and mounting bolt. That eye keeps the spring attached at the correct point in the rear suspension.
On affected vehicles, the supplier rolled the spring eye diameter out of tolerance during production. The part was then corrected without heating it first. That matters because cold correction changes the shape without the normal forming process, leaving the spring eye outside the intended manufacturing condition.
If the spring eye does not hold its correct shape, the rear spring connection is not as the suspension was designed. There is no warning sign before failure.
Who's affected?
| 2011 Sprinter 3500 | rear suspension |
|---|---|
| Units affected | 47 |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific van is included.
What's the safety risk?
A rear spring eye that cracks over time increases the risk of a crash. There is no listed warning sign before this condition, so use your VIN to confirm whether the recall applies and contact a dealer for current repair timing. Repair will be free at any franchised Sprinter dealer once available.
What should I do?
- Check your VIN to confirm your 2011 Sprinter 3500 is included in this recall.
- Look for Sprinter's owner letter before scheduling the free rear-spring repair.
- Contact a franchised Sprinter dealer to schedule the rear-spring inspection and replacement that addresses the out-of-tolerance spring eye.
- Bring the recall notice if you have it. If not, reference recall number 11V323 when you call.
- Call Sprinter customer service at 1-877-762-8267 with questions about repair timing or dealer handling.
What happens at the repair
At the dealer, a Sprinter technician inspects the rear springs and replaces the springs covered by the recall when replacement is needed. The issue involves rear spring eye diameter that was rolled out of tolerance during production, then corrected without heating the parts. Because the remedy status is not listed, confirm repair scheduling with the dealer before bringing the van in. Once the repair is available, the rear spring replacement is free under the recall, with parts and labor covered.
Timeline
| June 13, 2011 | NHTSA published the recall |
|---|---|
| November 30, 2011 | Owner notification mailed |
Frequently asked questions
What is recall 11V323?
Recall 11V323 covers 47 2011 Sprinter 3500 vehicles with rear spring eyes that were rolled out of tolerance during supplier production. The spring eye can crack over time, increasing crash risk. Sprinter dealers replace rear springs as needed for free.
What should I do if my 2011 Sprinter 3500 is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 11V323. If it is, contact a franchised Sprinter dealer to schedule the rear spring inspection and replacement as needed. Reference recall number 11V323 when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires manufacturers to repair safety defects at no cost to the owner. For recall 11V323, Sprinter dealers replace the affected rear springs as needed free of charge, including parts and labor.
What is the safety risk?
The safety risk is a rear spring eye crack over time. If the spring eye cracks, the suspension no longer holds the affected spring as designed, increasing crash risk. The fix is a dealer replacement of the rear springs as needed, free of charge.
What if I bought my Sprinter 3500 used?
The free recall repair still applies. Federal recall law requires the manufacturer to honor the recall regardless of ownership history. Check your VIN to confirm whether your 2011 Sprinter 3500 is included, then call a franchised Sprinter dealer with recall number 11V323.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/11V323000 |
|---|---|
| Sprinter customer service | 1-877-762-8267 |
| NHTSA recall # | 11V323 |
| NHTSA recall # (full) | 11V323000 |
Source documents
-
Download Recall Investigation Document (PDF) (PDF) - Download Recall Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Defect / Noncompliance Notice (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on June 2, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →