Recall 11V322 affects 197 2011-2012 Keystone Cougar High Country travel trailers with undersized axles. Repair is free at any franchised Keystone dealer.
Keystone is recalling 197 2011-2012 Cougar High Country travel trailers because they received 4,400-pound axles instead of 5,200-pound axles. The wrong axle rating can overload the axle at the 10,000-pound GVWR, increasing the risk of axle failure, property damage, or a crash; the Keystone dealer repair will be free once available.
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What's wrong?
The axle assembly under a 2011-2012 Keystone Cougar High Country supports the trailer and carries its rated load through the wheels. Its weight rating matters because the trailer label tells owners how much weight the trailer is built to carry. Keystone specified 5,200 pound axles for this trailer configuration.
On the recalled trailers, Keystone installed 4,400 pound axles instead. If the trailer is loaded to its stated 10,000 pound gross vehicle weight rating, those axles are overloaded. The problem is not a loose part or a wear item; it is the wrong axle capacity for the load the trailer label allows.
There is no warning sign before failure. An owner cannot confirm the axle rating by how the trailer tows, so the practical issue is whether the recalled axle assembly is installed on that specific trailer.
Who's affected?
The source scope points to trailers manufactured from November 3, 2010, through May 26, 2011.
| 2012 Keystone Cougar High Country | drive axle |
|---|---|
| 2011 Keystone Cougar High Country | drive axle |
| Units affected | 197 |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific trailer is included.
What's the safety risk?
Overloading the axle raises the risk of axle failure, property damage, and a crash. Do not overload the trailer, and schedule the axle replacement soon if your VIN is included. Repair will be free at any franchised Keystone dealer once available.
What should I do?
- Check your VIN to confirm your 2011-2012 Keystone Cougar High Country is included in this recall.
- Contact a franchised Keystone dealer to ask about the free axle replacement for the incorrect axle rating.
- Bring the recall notice if Keystone mailed one. If not, reference recall number 11V322 when you call.
- Avoid loading the trailer to its full rated weight until the axle replacement is complete.
- Call Keystone customer service at 1-866-425-4369 with questions about scheduling or recall paperwork.
What happens at the repair
Keystone's listed remedy is to replace the installed axles with the correct axles. The recall repair opened on July 7, 2011, and the axle replacement is free under the campaign. At the dealer, a Keystone technician removes the incorrect axles, installs the correct axles for the trailer, and checks the related mounting hardware before returning the Cougar High Country to service.
Timeline
| June 13, 2011 | NHTSA published the recall |
|---|---|
| July 7, 2011 | Owner notification mailed |
Frequently asked questions
What is recall 11V322?
Recall 11V322 covers 197 2011-2012 Keystone Cougar High Country travel trailers with the wrong axle rating. These trailers received 4,400-pound axles instead of 5,200-pound axles, which can overload the axle at the stated 10,000-pound GVWR. Keystone dealers replace the axles for free.
What should I do if my 2011-2012 Keystone Cougar High Country is on this recall?
Check your VIN to confirm your specific travel trailer is included in recall 11V322. If it is, contact a franchised Keystone dealer and ask to schedule the axle replacement. Reference recall 11V322 when you call. The dealer repair is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and Keystone's remedy is to replace the axles with the correct ones free of charge. Parts and labor are covered at a franchised Keystone dealer.
What is the safety risk?
The safety risk is axle overload and axle failure. If the trailer is loaded to the stated 10,000-pound GVWR, the installed 4,400-pound axle is overloaded. That can lead to property damage or a vehicle crash. Keystone's free repair replaces the axles with the correct rating.
What if I bought my Keystone Cougar High Country used?
The free recall repair still applies. Federal recall law follows the vehicle, not the original owner. Check your VIN to confirm whether your specific travel trailer is included, then give recall 11V322 to the Keystone dealer service desk when you schedule the axle replacement.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/11V322000 |
|---|---|
| Keystone customer service | 1-866-425-4369 |
| NHTSA recall # | 11V322 |
| NHTSA recall # (full) | 11V322000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Owner Notification Letter (PDF)
- Download Defect / Noncompliance Notice (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on June 2, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →