Recall 11V320 affects 237 2011-2012 Hino NE8J vehicles for improperly heat-treated front wheel bearing cones. Repair is free at any franchised Hino dealer.
Hino recall 11V320 covers 237 2011-2012 NE8J vehicles with front axle outer wheel bearing cone rollers that were not properly heat treated. The bearing can fail early, which can cause a fire at the wheel or wheel separation and increase crash risk; the Hino dealer repair will be free once available.
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What's wrong?
The front axle outer wheel bearing on the 2011-2012 Hino NE8J supports the wheel where it rides on the front axle. Inside the bearing, cone rollers carry the truck's weight while letting the wheel turn smoothly with low friction.
In recall 11V320, the problem is with the bearing cone rollers. Hino says the suspect rollers were not properly heat treated, the process that hardens the metal so it can handle load and rotation. A bearing cone with the date code "ZJ" after the "CANADA" stamp is the suspect part. If the metal is too soft or unevenly hardened, the rollers can wear, deform, or break down inside the bearing.
There is no warning sign before failure. If the bearing starts to come apart, the front wheel bearing can lose its ability to support and guide the wheel.
Who's affected?
Both model years list the same front suspension wheel bearing component.
| 2012 Hino NE8J | front suspension |
|---|---|
| 2011 Hino NE8J | front suspension |
| Units affected | 237 |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific truck is included.
What's the safety risk?
A wheel bearing that was not heat treated can fail early. That failure can cause a fire at the wheel or let the wheel separate, increasing crash risk. Drive cautiously until the truck is repaired, and schedule recall service soon. Repair will be free at any franchised Hino dealer once available.
What should I do?
- Check your VIN to confirm your 2011-2012 Hino NE8J is included in this recall.
- Contact a franchised Hino dealer to ask about the free front wheel bearing repair that addresses bearing failure, wheel fire, or wheel separation.
- Bring the recall notice if Hino mailed one. If not, reference recall number 11V320 when you call.
- Drive cautiously until the repair is complete, and stop the vehicle if you hear wheel noise, feel vibration, or see smoke near a front wheel.
- Call Hino customer service at 1-248-699-9330 with questions before the dealer visit.
What happens at the repair
At the dealer, a Hino technician addresses the front axle outer wheel bearing cone issue covered by recall 11V320. Hino's remedy states that owners were notified and vehicles were repaired free of charge after the safety recall began on April 19, 2012. The filing does not give a separate repair-time estimate or a more detailed part-by-part dealer procedure, so ask the Hino service desk what inspection or bearing work applies to your VIN before the appointment.
Timeline
| June 10, 2011 | NHTSA published the recall |
|---|---|
| April 19, 2012 | Owner notification mailed |
Frequently asked questions
What is recall 11V320?
Recall 11V320 covers 237 2011-2012 Hino NE8J vehicles with front axle outer wheel bearing cone rollers that were not properly heat treated. A failed bearing can cause a wheel-end fire or wheel separation, increasing crash risk. Hino repairs the vehicles free of charge.
What should I do if my 2011-2012 Hino NE8J is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 11V320. If it is, contact a franchised Hino dealer to schedule the front wheel bearing repair. Reference recall number 11V320 when you call, or contact Hino Motors at 1-248-699-9330.
Is the recall repair free?
Yes. Hino's recall remedy says Hino will repair the affected vehicles free of charge. Federal recall law also requires manufacturers to complete recall repairs at no cost at a franchised dealer.
What is the safety risk?
The safety risk is front wheel bearing failure. If the bearing was not properly heat treated, it can fail early and cause a fire at the wheel or wheel separation. That loss at the wheel increases crash risk.
What warning signs should I watch for?
The filing identifies a suspect bearing cone date code, not a driver warning sign. The suspect bearing cones have date code "ZJ" on the major face of the inner bearing race just after the "CANADA" stamp. A dealer can inspect and repair the affected parts.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/11V320000 |
|---|---|
| Hino customer service | 1-248-699-9330 |
| NHTSA recall # | 11V320 |
| NHTSA recall # (full) | 11V320000 |
Source documents
-
Download Recall Investigation Document (PDF) (PDF) - Download Recall Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Recall Document (PDF) (PDF)
- Download Quarterly Report (PDF)
- Download Defect / Noncompliance Notice (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on June 2, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →