Recall 11V317 affects 44 2012 Keystone Residence travel trailers for incorrect 120-volt light wiring connectors. Repair is free at any franchised Keystone dealer.
Keystone is recalling 44 2012 Residence travel trailers because the 120-volt ceiling light in the slide room has incorrect wiring connectors. A loose electrical connection increases the risk of fire, property damage, or personal injury, and the Keystone dealer repair will be free once available.
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What's wrong?
The affected part is the wiring connection for the 120 volt ceiling light in the slide room of the 2012 Keystone Residence travel trailer. That connection is supposed to join the light wiring securely so power reaches the fixture while the wiring stays held in the correct position.
On these trailers, the ceiling light wiring was built with the incorrect wiring connectors. A connector is the small fitting that joins and secures electrical wires. When the wrong connector is used, the connection is not held the way the electrical system was designed, which leaves the light circuit with an improper wiring connection.
There is no warning sign before failure. An owner should not rely on the ceiling light looking normal, because the recall is about the connector used behind the fixture, not a visible part on the trailer.
Who's affected?
| 2012 Keystone Residence | wiring |
|---|---|
| Units affected | 44 |
Not every 2012 Keystone Residence trailer is on the list. Check your VIN to confirm whether your specific trailer is included.
What's the safety risk?
Incorrect wiring connectors can loosen the electrical connection and increase the risk of fire, property damage, or personal injury. Schedule the recall repair and stop using the trailer if you notice abnormal electrical operation. The dealer replaces the connectors with twist-on wire nuts. Repair will be free at any franchised Keystone dealer once available.
What should I do?
- Check your VIN to confirm your 2012 Keystone Residence is included in this recall.
- Contact Keystone customer service at 1-866-425-4369 for current repair instructions before using the trailer.
- Ask Keystone where to get the free connector repair for the 120-volt slide-room ceiling light wiring.
- Bring the recall notice if Keystone mailed one. If not, reference recall number 11V317 when you call.
- Avoid using the affected slide-room ceiling light until the incorrect wiring connectors are replaced with twist-on wire nuts.
What happens at the repair
At the dealer, a Keystone technician replaces the incorrect crimp style bell cap connectors at the 120 volt ceiling light wiring connection in the slide room. The correct repair uses twist on wire nuts instead of the installed connectors. The dealer repair will be free once available. Keystone's recall instructions state that this service is performed free of charge, and owners can contact Keystone customer service at 1-866-425-4369 for repair coordination.
Timeline
| June 8, 2011 | NHTSA published the recall |
|---|---|
| June 20, 2011 | Owner notification mailed |
Frequently asked questions
What is recall 11V317?
Recall 11V317 covers 44 2012 Keystone Residence travel trailers with incorrect wiring connectors at the 120 volt ceiling light in the slide room. Keystone dealers replace the incorrect crimp-style bell caps with twist-on wire nuts for free.
What should I do if my 2012 Keystone Residence is on this recall?
Check your VIN to confirm your specific trailer is included in recall 11V317. If it is, contact a Keystone dealer to schedule the wiring connector replacement. Reference recall number 11V317000 when you call, and ask about Keystone customer service at 1-866-425-4369 if you need help finding service.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and Keystone states that this service is free of charge. A Keystone dealer will replace the incorrect connectors with twist-on wire nuts.
What is the safety risk?
The safety risk is a loose electrical connection at the slide-room ceiling light. That wiring problem increases the risk of fire, property damage, and personal injury. If your VIN is included, have a Keystone dealer complete the free connector replacement.
What if I bought my Keystone Residence used?
The free recall repair still applies. Recall coverage follows the trailer, not the first owner. Check your VIN to confirm whether your 2012 Keystone Residence is included, then contact a Keystone dealer and reference recall number 11V317000.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/11V317000 |
|---|---|
| Keystone customer service | 1-866-425-4369 |
| NHTSA recall # | 11V317 |
| NHTSA recall # (full) | 11V317000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Owner Notification Letter (PDF)
- Download Defect / Noncompliance Notice (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on June 2, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →