Recall 11V308 affects 47,401 2011 Cadillac SRX vehicles because the right-side roof-rail airbag can turn off. Repair is free at any franchised Cadillac dealer.
Cadillac is recalling 47,401 2011 SRX vehicles because the right-side roof-rail airbag is programmed to turn off when the front passenger seat reads empty. In certain frontal and side crashes, that setting can leave a right rear occupant without expected protection; the dealer repair will be free once Cadillac opens it.
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What's wrong?
The roof-rail airbag in the 2011 Cadillac SRX is the side curtain airbag mounted along the upper edge of the cabin on the passenger side. In a qualifying crash, it deploys downward near the side windows to help protect occupants from contact with the glass, roof rail, or outside objects.
On affected SRX SUVs, the airbag system is programmed to turn off the right side roof-rail airbag when the passenger sensing system decides the right front passenger seat is empty. That programming does not keep the passenger-side roof-rail airbag available as required for occupant crash protection.
There is no warning sign before failure. The system can appear normal until a crash calls for the right side roof-rail airbag to deploy.
Who's affected?
| 2011 Cadillac SRX | side air bag |
|---|---|
| Units affected | 47,401 |
Not every 2011 Cadillac SRX is on the list. Check your VIN to confirm whether your specific SUV is included.
What's the safety risk?
In certain frontal and side crashes, the right rear seat occupant is not fully protected. That raises the risk of injury for that passenger, so confirm the VIN and follow Cadillac's repair instructions. Repair will be free at any franchised Cadillac dealer once available.
What should I do?
- Check your VIN to confirm your 2011 Cadillac SRX is included in this recall.
- Watch for the Cadillac owner notice if you have not received it, then contact a franchised Cadillac dealer before scheduling service.
- Ask the dealer for the free sensing and diagnostic module reprogramming that fixes the passenger-sensing logic for the right side roof-rail airbag.
- Reference recall number 11V308 when you call, and have your VIN ready.
- Call Cadillac customer service at 1-866-982-2339 with questions about this recall.
What happens at the repair
The listed repair is a software update to the sensing and diagnostic module, the controller that manages crash safety signals. GM said the safety recall was expected to begin on or about June 17, 2011. Once the dealer repair is available, a Cadillac technician reprograms that module so the airbag logic matches the recall remedy. The recall work is free, and parts and labor are covered under campaign 11V308.
Timeline
| June 3, 2011 | NHTSA published the recall |
|---|---|
| June 22, 2011 | Owner notification mailed |
Frequently asked questions
What is recall 11V308?
Recall 11V308 covers 47,401 2011 Cadillac SRX vehicles with an airbag programming defect. The right-side roof-rail airbag turns off when the front passenger seat is empty, which leaves the right rear occupant without intended protection in certain frontal and side crashes.
What should I do if my 2011 Cadillac SRX is on this recall?
Check your VIN to confirm your specific SRX is included in recall 11V308. If it is, contact a franchised Cadillac dealer and ask for the sensing and diagnostic module reprogramming. Reference recall number 11V308 when you call. The repair is free.
Is the recall repair free?
Yes. Cadillac dealers will reprogram the sensing and diagnostic module free of charge. Federal recall law requires the manufacturer to fix the safety defect at no cost, regardless of where you bought the vehicle.
What is the safety risk?
The risk is reduced airbag protection for the right rear occupant. In certain frontal and side crashes, that occupant is left without the intended right-side roof-rail airbag protection and faces injury risk. The free dealer repair updates the airbag control programming.
What if I bought my Cadillac SRX used?
The free recall repair still applies. Recall coverage follows the VIN, not the first owner. Check your VIN to confirm whether your specific 2011 SRX is included, then call a franchised Cadillac dealer and reference recall number 11V308.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/11V308000 |
|---|---|
| Cadillac customer service | 1-866-982-2339 |
| NHTSA recall # | 11V308 |
| NHTSA recall # (full) | 11V308000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Recall Investigation Document (PDF) (PDF)
- Download Recall Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Defect / Noncompliance Notice (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on June 2, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →