Recall 11V269 affects 668 2003-2010 Haulmark Motor Coach recreational vehicles with 1200-series Norcold refrigerators. The free remedy is through Norcold dealers.
Haulmark is recalling 668 2003-2010 Motor Coach recreational vehicles equipped with 1200 Series Norcold refrigerators because the refrigerator shutoff system does not cut power fast enough when high temperatures follow a hydrogen gas leak. That delay can raise the risk of a fire, and the Haulmark dealer repair will be free once available.
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What's wrong?
The 2003-2010 Haulmark Motor Coach uses a Norcold 1200 series refrigerator, the built-in RV refrigerator installed in the living area. That refrigerator has a sensor algorithm or thermal switch designed to cut power when high temperatures are detected. The shutoff is meant to stop heat from building to the point of a fire.
On affected Motor Coach RVs, that protection does not react fast enough. When the refrigerator reaches a high-temperature condition, the sensor algorithm or thermal switch takes too long to stop electrical power. That delay leaves the refrigerator energized during the heat event, which raises the risk of fire.
There is no warning sign before failure. Haulmark does not list an owner-noticeable symptom that tells you the refrigerator shutoff is about to react too slowly, so do not rely on a smell, sound, or dashboard warning to identify the problem.
Who's affected?
Spans the 2003-2010 model years, with the same recreational vehicle/trailer equipment component listed for each year.
| 2007 Haulmark Motor Coach | Recreational vehicle/trailer |
|---|---|
| 2004 Haulmark Motor Coach | Recreational vehicle/trailer |
| 2005 Haulmark Motor Coach | Recreational vehicle/trailer |
| 2006 Haulmark Motor Coach | Recreational vehicle/trailer |
| 2008 Haulmark Motor Coach | Recreational vehicle/trailer |
| 2010 Haulmark Motor Coach | Recreational vehicle/trailer |
| 2009 Haulmark Motor Coach | Recreational vehicle/trailer |
| 2003 Haulmark Motor Coach | Recreational vehicle/trailer |
| Units affected | 668 |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific motorhome is included.
What's the safety risk?
A refrigerator hydrogen gas leak can create high heat, and the shutoff system can fail to cut power fast enough to prevent a fire. Because the risk is fire, schedule service promptly and follow the owner notice instructions. Repair will be free at any franchised Haulmark dealer once available.
What should I do?
- Check your VIN to confirm your 2003-2010 Haulmark Motor Coach is included in this recall.
- Wait for Haulmark or Norcold instructions before scheduling the refrigerator remedy.
- Call Norcold at 1-800-767-9101 for the free 1200 Series refrigerator remedy that corrects the high-temperature shutoff response problem, and reference recall number 11V269.
- Keep the refrigerator off until Haulmark or Norcold confirms the recall repair is complete.
What happens at the repair
The source does not give a current remedy status, but it says Haulmark worked with Norcold to identify and notify affected owners, and the safety recall began on May 25, 2011. The repair path is through a Norcold dealer. At the dealer, the refrigerator remedy addresses the 1200 Series refrigerator shutoff system, which uses a sensing algorithm or thermal switch to cut power when high temperatures are detected. The remedy is free of charge. Owners can contact Norcold at 1-800-767-9101 for the dealer process.
Timeline
| May 5, 2011 | NHTSA published the recall |
|---|---|
| May 25, 2011 | Owner notification mailed |
Frequently asked questions
What is recall 11V269?
Recall 11V269 covers 668 2003-2010 Haulmark Motor Coach recreational vehicles equipped with 1200 series Norcold refrigerators. The refrigerator shutoff sensor or thermal switch can respond too slowly when high temperatures are detected, leaving time for a fire to start. Norcold dealers provide the remedy for free.
What should I do if my 2003-2010 Haulmark Motor Coach is on this recall?
Check your VIN to confirm your specific recreational vehicle is included in recall 11V269. If it is, contact a franchised Haulmark dealer or Norcold dealer and reference recall 11V269. Owners were instructed to receive the Norcold refrigerator remedy free of charge.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to provide the recall remedy at no cost, and Haulmark worked with Norcold to provide the refrigerator remedy free of charge. Keep your VIN and recall number 11V269 ready when you call the dealer.
What is the safety risk?
The safety risk is fire. The refrigerator has a sensing algorithm or thermal switch meant to shut off power when high temperatures are detected during a hydrogen gas leak. In recall 11V269, that shutoff response can take too long to prevent a fire.
What if I bought my Haulmark Motor Coach used?
The free recall remedy still follows the vehicle. If you bought the Motor Coach used and never received the original notice, check your VIN to confirm inclusion in recall 11V269, then contact a Haulmark or Norcold dealer. Haulmark's recall began May 25, 2011.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/11V269000 |
|---|---|
| Haulmark customer service | 1-800-767-9101 |
| NHTSA recall # | 11V269 |
| NHTSA recall # (full) | 11V269000 |
Source documents
-
Download Owner Notification Letter (PDF) - Download Owner Notice (PDF)
- Download Defect / Noncompliance Notice (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on June 2, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →