Recall 11V246 affects 192 2011 Ford E-150, E-250, E-350, and E-450 vehicles for a driver-seat-track defect. Repair is free at any franchised Ford dealer.
Ford is recalling 192 2011 E-150, E-250, E-350, and E-450 trucks under recall 11V246 because the driver power seat track worm gear can fracture under severe crash loads. If it fractures, the seat can move forward or backward without restraint, raising injury risk to the driver; the Ford dealer repair will be free once available.
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What's wrong?
The driver power seat track on the 2011 Ford E-150, E-250, E-350, and E-450 is the rail assembly that lets the driver move the seat with the power controls. Inside that track, a worm gear helps move the seat and hold it in the selected position. The seat track has to stay secure when the vehicle is under crash loads.
On affected vehicles, the worm gear in the driver power seat track is not strong enough for unusually high loads. During a crash, that gear can fracture. Once it breaks, the seat track is no longer able to hold the driver seat as designed under that load.
There is no warning sign before failure. The seat can adjust normally in everyday use, because the problem shows up only when the seat track is stressed by an unusually high load.
Who's affected?
Covers four Ford E-Series van classes from the same production window, all tied to the seat assembly.
| 2011 Ford E-350 | seat assembly |
|---|---|
| 2011 Ford E-250 | seat assembly |
| 2011 Ford E-150 | seat assembly |
| 2011 Ford E-450 | seat assembly |
| Units affected | 192 |
A matching year and model does not confirm inclusion. Check your VIN to confirm whether your specific van is included.
What's the safety risk?
In a crash or other severe loading, the driver seat track worm gear can fracture, letting the seat shift forward or backward without restraint. That raises the risk and severity of driver injury. Schedule the dealer inspection soon and avoid delaying the repair if your VIN is included. Repair will be free at any franchised Ford dealer once available.
What should I do?
- Check your VIN to confirm your 2011 Ford E-150, E-250, E-350, or E-450 is included in this recall.
- Contact a franchised Ford dealer and ask about the free driver's seat track inspection for recall number 11V246.
- Schedule the driver's seat track inspection; Ford replaces the track assembly for free if the worm gear fracture risk is found.
- Bring the recall notice if Ford mailed one, and give the dealer your VIN when you call.
- Drive with extra care until the inspection or repair is complete, since the driver's seat can shift under severe crash loads.
What happens at the repair
Ford has described the dealer repair as an inspection of the driver's seat track assembly. Once the repair is available, a Ford technician checks the seat track assembly and replaces it if the inspection shows the assembly needs replacement. The recall repair is free. The repair focuses on the driver power seat track, where the worm gear can fracture under unusually high loads, including during a crash. Parts and labor are covered under the recall.
Timeline
| April 20, 2011 | NHTSA published the recall |
|---|---|
| May 4, 2011 | Owner notification mailed |
Frequently asked questions
What is recall 11V246?
Recall 11V246 covers 192 2011 Ford E-150, E-250, E-350, and E-450 vehicles with a driver power seat track worm gear that can fracture under unusually high loads, such as during a crash. Ford dealers inspect the driver's seat track assembly and replace it for free when needed.
What should I do if my 2011 Ford E-150, E-250, E-350, or E-450 is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 11V246. If it is, contact a franchised Ford dealer to schedule the driver's seat track inspection. Reference recall number 11V246 when you call. The dealer repair is free.
Is the recall repair free?
Yes. Federal recall law requires manufacturers to repair safety defects at no cost, and Ford dealers inspect the driver's seat track assembly and replace it free of charge when needed.
What is the safety risk?
The safety risk is driver injury in a crash or other severe loading event. If the worm gear fractures, the driver's seat can shift forward or backward without restraint, increasing the risk or severity of injuries to the driver.
When did Ford start this recall repair?
Ford began the safety recall repair on May 4, 2011. Owners with an included VIN can contact a franchised Ford dealer for the driver's seat track inspection and, when needed, free replacement. Ford's customer relationship center is 1-866-436-7332.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/11V246000 |
|---|---|
| Ford customer service | 1-866-436-7332 |
| NHTSA recall # | 11V246 |
| NHTSA recall # (full) | 11V246000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Recall Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Defect / Noncompliance Notice (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on June 2, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →