Recall 11V102 covers 1,426 2008-2011 Starcraft Quest and Prodigy school buses with a missing cross-mirror warning label. Repair is free at any franchised Starcraft dealer.
Starcraft is recalling 1,426 2008-2011 Quest and Prodigy school buses because the required label telling drivers not to use cross mirrors to view traffic while the bus is moving is missing. Cross mirrors do not accurately show another vehicle's location in motion, which creates crash risk, and the Starcraft dealer repair will be free once available.
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What's wrong?
The affected Starcraft 2008-2011 Quest and Prodigy school buses use cross-view mirrors at the front of the bus. These mirrors help the driver see close areas around the front corners while stopped, where a child or pedestrian sits below normal sightlines. A separate instruction label tells the driver not to use those cross mirrors to watch traffic while the bus is moving.
On these buses, that instruction label is missing. The mirror system itself is not described as broken in the filing. The defect is that the required driver instruction is absent, so a driver lacks the on-bus reminder that cross-view mirrors are for checking close areas around the bus, not for judging moving traffic.
There is no warning sign before failure. An owner or fleet operator would notice the issue only by inspecting the bus and confirming that the required cross-mirror instruction label is missing.
Who's affected?
Spans Quest and Prodigy buses across the 2008-2011 model years, all tied to the same vehicle label (placard or certification).
| 2011 Starcraft Quest | vehicle label (placard or certification) |
|---|---|
| 2009 Starcraft Quest | vehicle label (placard or certification) |
| 2010 Starcraft Prodigy | vehicle label (placard or certification) |
| 2009 Starcraft Prodigy | vehicle label (placard or certification) |
| 2010 Starcraft Quest | vehicle label (placard or certification) |
| 2011 Starcraft Prodigy | vehicle label (placard or certification) |
| 2008 Starcraft Quest | vehicle label (placard or certification) |
| 2008 Starcraft Prodigy | vehicle label (placard or certification) |
| Units affected | 1,426 |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific bus is included.
What's the safety risk?
The side mirrors can show traffic in the wrong position while the bus is moving. That makes lane changes, turns, and merging less reliable and increases the risk of a crash. Schedule the mirror repair soon. Repair will be free at any franchised Starcraft dealer once available.
What should I do?
- Check your VIN to confirm your 2008-2011 Starcraft Quest or Prodigy school bus is included in this recall.
- Contact Starcraft at 1-800-348-7440 to confirm the free mirror-label repair path for your bus.
- Ask whether a franchised Starcraft dealer or service location handles the missing cross-mirror warning label repair.
- Bring the recall notice if Starcraft mailed one. If not, reference recall number 11V102 when you call.
- Avoid using the cross mirrors to view traffic while the bus is moving until the missing label repair is complete.
What happens at the repair
At the dealer, a Starcraft technician handles the recall repair for the missing cross mirror instruction label. The repair addresses the absent label that tells drivers not to use the cross mirrors to view traffic while the bus is moving, as described in NHTSA campaign 11V102. Starcraft's owner notice process began on February 28, 2011. The dealer repair is free once available, with parts and labor covered under the recall.
Timeline
| February 17, 2011 | NHTSA published the recall |
|---|---|
| February 28, 2011 | Owner notification mailed |
Frequently asked questions
What is recall 11V102?
Recall 11V102 covers 1,426 2008-2011 Starcraft Quest and Prodigy MFSAB school buses with a missing cross-mirror warning label. The label tells drivers not to use those mirrors to view traffic while the bus is moving. Starcraft dealers repair the buses for free.
What should I do if my 2008-2011 Starcraft Quest or Prodigy is on this recall?
Check your VIN to confirm your specific bus is included in recall 11V102. If it is, contact a franchised Starcraft dealer and ask for the missing cross-mirror warning label repair. Reference recall number 11V102 when you call. The dealer repair is free.
Is the recall repair free?
Yes. Federal recall law requires the defect to be repaired at no cost, and Starcraft's recall remedy says dealers will repair the buses free of charge. Call Starcraft at 1-800-348-7440 or contact a franchised Starcraft dealer for service scheduling.
What is the safety risk?
The risk comes from using the cross mirrors to judge traffic while the bus is moving. Those mirrors do not accurately show another vehicle's location in that situation, which increases crash risk. The free dealer repair adds the missing warning label.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/11V102000 |
|---|---|
| Starcraft customer service | 1-800-348-7440 |
| NHTSA recall # | 11V102 |
| NHTSA recall # (full) | 11V102000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Recall Investigation Document (PDF) (PDF)
- Download Recall Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Defect / Noncompliance Notice (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on June 3, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →