Recall 11V094 affects 469 2011 Keystone Laredo and Cougar travel trailers with backward-installed axles. Repair is free at any franchised Keystone dealer.
Keystone is recalling 469 2011 Laredo and Cougar travel trailers because the axles were installed backwards, causing reduced braking torque and shorter brake lining life. Over time, diminished braking capacity raises the risk of property damage or personal injury, and the Keystone dealer repair will be free once available.
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What's wrong?
The axle assembly on the 2011 Keystone Laredo and Cougar travel trailers is the structure that carries the wheels and places the brake hardware in the correct position. When the tow vehicle calls for braking, the trailer brakes need the axle and brake parts oriented correctly so the shoes press with the designed force.
On affected trailers, the axles were installed backwards. That reverses the intended orientation of the axle and brake hardware, so the brakes do not generate the full designed braking torque. The result is a slight reduction in braking force at the trailer and faster wear of the brake linings, the friction material that presses against the drum during braking.
The recall filing does not list a driver-noticeable symptom before the issue is found during inspection or service. There is no warning sign before failure.
Who's affected?
Covers the Laredo and Cougar lines from the 2011 model year, both tied to the drive axle.
| 2011 Keystone Laredo | drive axle |
|---|---|
| 2011 Keystone Cougar | drive axle |
| Units affected | 469 |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific trailer is included.
What's the safety risk?
Diminished braking capacity raises the risk of property damage or personal injury. If braking feels weaker or unusual, stop using the vehicle and call the dealer. Repair will be free at any franchised Keystone dealer once available.
What should I do?
- Check your VIN to confirm your 2011 Keystone Laredo or Cougar is included in this recall.
- Contact Keystone customer service at 1-866-425-4369 if you never received the February 18, 2011 owner letter.
- Ask a franchised Keystone dealer to inspect the axles and correct the brake-wire position that reduces braking capacity.
- Reference recall number 11V094 when you call the dealer or Keystone customer service.
- Bring the recall notice if you have it. The inspection and axle correction are free.
What happens at the repair
At the dealer, a Keystone technician inspects the trailer axles to confirm the brake wires are routed on the off-door side. If the wires are on the wrong side, the technician removes the axles and reverses them so the brake wiring orientation matches the recall remedy. Keystone began this free recall service on February 18, 2011. Parts and labor are covered under the recall.
Timeline
| February 10, 2011 | NHTSA published the recall |
|---|---|
| February 18, 2011 | Owner notification mailed |
Frequently asked questions
What is recall 11V094?
Recall 11V094 covers 469 2011 Keystone Laredo and Cougar travel trailers with axles installed backwards. That setup reduces braking torque and shortens brake lining service life. Keystone dealers inspect the axle orientation and reverse the axles if needed for free.
What should I do if my 2011 Keystone Laredo or Cougar is on this recall?
Check your VIN to confirm your specific travel trailer is included in recall 11V094. If it is included, contact a franchised Keystone dealer and ask for the axle inspection. Reference recall 11V094 and Keystone customer service number 1-866-425-4369 when scheduling. The dealer repair is free.
Is the recall repair free?
Yes. Federal recall law requires manufacturers to repair safety defects at no cost. For recall 11V094, Keystone dealers inspect the axles and reverse them if the brake wires are on the wrong side. Parts and labor are covered.
What is the safety risk?
The safety risk is reduced braking capacity over time. The backwards axle installation reduces braking torque and shortens brake lining service life, which increases the risk of property damage or personal injury. Confirm your VIN, then schedule the free dealer inspection and repair.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/11V094000 |
|---|---|
| Keystone customer service | 1-866-425-4369 |
| NHTSA recall # | 11V094 |
| NHTSA recall # (full) | 11V094000 |
Source documents
-
Download Recall Investigation Document (PDF) (PDF) - Download Recall Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Defect / Noncompliance Notice (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on June 3, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →