Recall 11V088 covers 2,500 2006-2010 Coach & Equipment Phoenix buses for a loose evaporator fuse. Repair is free through Coach & Equipment.
Coach & Equipment is recalling 2,500 2006-2010 Phoenix buses equipped with Carrier GEN V EM-1 evaporator units because the fuse can loosen in its holder and create high resistance and arcing. If the holder melts, flame, smoke, and fire can follow; the dealer repair will be free once available.
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What's wrong?
The 2006-2010 Coach & Equipment Phoenix buses in this recall use a Carrier GENV EM-1 evaporator unit as part of the air conditioning system. The evaporator helps cool cabin air, and its fuse holder is supposed to keep the fuse seated firmly while protecting the electrical circuit.
On affected buses, time, temperature, vibration, or a combination of those conditions lets the fuse loosen inside the fuse holder. A loose fuse contact creates high electrical resistance. That resistance builds heat at the connection, and arcing starts when electricity jumps across the gap instead of flowing cleanly through the fuse holder.
There is no warning sign before failure. The loose fuse connection forms inside the air conditioner equipment, so an owner or driver is not given a clear dash warning before the electrical fault develops.
Who's affected?
Covers Phoenix buses from five model years, all tied to the same air-conditioning equipment.
| 2008 Coach & Equipment Phoenix | Air conditioner |
|---|---|
| 2010 Coach & Equipment Phoenix | Air conditioner |
| 2007 Coach & Equipment Phoenix | Air conditioner |
| 2006 Coach & Equipment Phoenix | Air conditioner |
| 2009 Coach & Equipment Phoenix | Air conditioner |
| Units affected | 2,500 |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific bus is included.
What's the safety risk?
Electrical arcing in the fuse holder can melt the holder and lead to flame, smoke, or fire. If you see smoke or flame, park safely and call for service instead of continuing the trip. Repair will be free at any franchised Coach & Equipment dealer once available.
What should I do?
- Check your VIN to confirm your 2006-2010 Coach & Equipment Phoenix is included in this recall.
- Use the Coach & Equipment owner notice to get the Carrier retrofit kit and repair instructions.
- Call the Carrier hotline at 1-800-793-4741 or Coach & Equipment at 315-536-2321 extension 1212, and reference recall number 11V088.
- Schedule the free retrofit-kit repair that secures the loose fuse holder and reduces arcing risk.
- Watch for smoke, flame, or signs of heat at the air-conditioner evaporator unit until the repair is complete.
What happens at the repair
The filing describes owner notification and a free retrofit kit from Carrier, with repair instructions for the Carrier GEN V EM-1 evaporator unit. Once the recall service is available through Coach & Equipment, a Coach & Equipment technician installs the retrofit kit and follows Carrier's repair instructions to address the loose fuse holder condition. Parts and labor are covered under the recall. The safety recall began on March 16, 2011, but the remedy status is not marked available, so confirm scheduling before arranging service.
Timeline
| February 10, 2011 | NHTSA published the recall |
|---|---|
| March 16, 2011 | Owner notification mailed |
Frequently asked questions
What is recall 11V088?
Recall 11V088 covers 2,500 2006-2010 Coach & Equipment Phoenix buses equipped with Carrier GenV EM-1 evaporator units. The fuse can loosen in its holder, create high resistance, and arc. Coach & Equipment provides the Carrier retrofit kit and repair instructions free of charge.
What should I do if my 2006-2010 Coach & Equipment Phoenix is on this recall?
Check your VIN to confirm your specific bus is included in recall 11V088. If it is, contact Coach & Equipment or the Carrier hotline and reference recall 11V088. Ask how to obtain the retrofit kit and repair instructions. The service is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to provide the recall remedy at no cost, and the Coach & Equipment remedy says the Carrier retrofit kit service is performed free of charge.
What is the safety risk?
The safety risk is heat, arcing, and fire at the evaporator unit fuse holder. If enough arcing occurs, the fuse holder can melt and be accompanied by flame, smoke, and potential fire. Confirm the VIN and arrange the free retrofit service.
When did the recall repair start?
The safety recall began on March 16, 2011. For an unrepaired 2006-2010 Coach & Equipment Phoenix bus, check the VIN first, then contact Coach & Equipment or Carrier with recall 11V088 to get the retrofit kit path and repair instructions.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/11V088000 |
|---|---|
| Coach & Equipment customer service | 1-800-793-4741 |
| NHTSA recall # | 11V088 |
| NHTSA recall # (full) | 11V088000 |
Source documents
-
Download Recall Investigation Document (PDF) (PDF) - Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Defect / Noncompliance Notice (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on June 3, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →