Recall 11V080 covers 1 2003 Marathon Custom 2- Room motorhome with a Norcold refrigerator shutoff delay. The fix is free through Norcold.
Marathon is recalling one 2003 Custom 2- Room motorhome equipped with a 1200-series Norcold refrigerator because the high-temperature shutoff response is too slow. If a hydrogen gas leak raises refrigerator temperatures, the sensing algorithm or thermal switch can fail to cut power in time to prevent a fire, and the Marathon dealer repair will be free once available.
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What's wrong?
The 2003 Marathon Custom 2- Room motorhome in recall 11V080 has a 1200-series Norcold refrigerator. That refrigerator includes a sensing algorithm or thermal switch that is supposed to cut power when high temperatures are detected. The shutoff is a safety control. Its job is to stop the refrigerator from continuing to run when heat reaches a level tied to fire risk.
On this motorhome, the high-temperature shutoff does not react fast enough. The sensor algorithm or thermal switch still detects heat, but its response time is not sufficient to stop power quickly. If heat builds faster than the protection reacts, the refrigerator can keep operating when it needs to be shut down.
There is no warning sign before failure. An owner should not expect a light, noise, smell, or performance change to show that the shutoff protection has lagged.
Who's affected?
| 2003 Marathon Custom 2- Room | Equipment |
|---|---|
| Units affected | 1 |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether this recall applies to your specific vehicle.
What's the safety risk?
A refrigerator shutoff system that reacts too slowly during high heat from a hydrogen gas leak can fail to prevent a fire. If your VIN is included, avoid using the refrigerator until the recall work is complete and ask the dealer how to make the coach safe. Repair will be free at any franchised Marathon dealer once available.
What should I do?
- Check your VIN to confirm your 2003 Marathon Custom 2- Room is included in this recall.
- Contact Norcold at 1-800-767-9101 to confirm the free refrigerator remedy and reference recall number 11V080.
- Ask Norcold to direct you to a dealer for the refrigerator shutoff remedy that helps prevent fire after a hydrogen gas leak.
- Bring the recall notice if Marathon or Norcold sent one.
- Avoid using the refrigerator until the recall remedy is complete.
What happens at the repair
Marathon worked with Norcold to identify the affected owner of the 2003 Custom 2- Room motorhome. The dealer process runs through a Norcold dealer, where the refrigerator remedy is provided free of charge. The filing does not describe the exact part replacement or adjustment, only that the remedy addresses the 1200 series refrigerator shutoff protection. The final dealer repair will be free once available, and the safety recall work began on February 15, 2011.
Timeline
| January 26, 2011 | NHTSA published the recall |
|---|---|
| February 15, 2011 | Owner notification mailed |
Frequently asked questions
What is recall 11V080?
Recall 11V080 covers 1 2003 Marathon Custom 2- Room motorhome equipped with a 1200-series Norcold refrigerator. The refrigerator shutoff device does not respond fast enough when high temperatures are detected, which can fail to prevent a fire. The Norcold remedy is free.
What should I do if my 2003 Marathon Custom 2- Room is on this recall?
Check your VIN to confirm your specific motorhome is included in recall 11V080. If it is, contact a Norcold dealer for the refrigerator remedy and reference recall number 11V080 when you call. The source remedy lists Norcold at 1-800-767-9101.
Is the recall repair free?
Yes. The recall remedy says the affected owner will receive the Norcold refrigerator remedy free of charge. Federal recall law also requires the manufacturer to correct the safety defect at no cost to the owner.
What is the safety risk from recall 11V080?
The risk is fire. The refrigerator shutoff device is meant to stop power when high temperatures are detected after a hydrogen gas leak, but the response time is not fast enough to prevent a fire. Confirm your VIN before scheduling the free remedy.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/11V080000 |
|---|---|
| Marathon customer service | 1-800-767-9101 |
| NHTSA recall # | 11V080 |
| NHTSA recall # (full) | 11V080000 |
Source documents
-
Download Owner Notification Letter (PDF) - Download Owner Notice (PDF)
- Download Defect / Noncompliance Notice (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on June 3, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →