Recall 10V655 covers 3 2007, 2010 Mercedes-Benz Sprinter 3500 and Sprinter 2500 vehicles for incorrect A-pillar trim. Repair is free at any franchised Mercedes-Benz dealer.
Mercedes-Benz is recalling 3 2007, 2010 Sprinter 3500 and Sprinter 2500 vehicles because the wrong interior trim was installed on the A-pillars. In a crash, that trim can leave occupants without the interior-impact protection required by the safety standard; the Mercedes-Benz dealer repair will be free once available.
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What's wrong?
The A-pillars are the upright supports at the front corners of the cab, beside the windshield. The interior trim covering those pillars gives the cabin a finished surface and forms part of the interior impact protection around front occupants.
On affected 2007, 2010 Mercedes-Benz Sprinter 3500 and Sprinter 2500 vehicles, the correct A-pillar trim covering was not installed. The recall is about that trim mismatch, not a visible body panel or structural frame repair. With the wrong trim in place, the vehicle does not comply with Federal Motor Vehicle Safety Standard 201 for occupant protection in an interior impact. That means the material and fit around the pillar are not the version Mercedes-Benz intended for that safety requirement.
There is no warning sign before failure. The trim can look normal from the driver's seat, so a VIN check and dealer inspection decide whether the recall applies.
Who's affected?
Covers both Sprinter 3500 and Sprinter 2500 vans from the 2007 and 2010 model years, all tied to the same body or structural component.
| 2010 Mercedes-Benz Sprinter 3500 | body or structural component |
|---|---|
| 2007 Mercedes-Benz Sprinter 3500 | body or structural component |
| 2010 Mercedes-Benz Sprinter 2500 | body or structural component |
| 2007 Mercedes-Benz Sprinter 2500 | body or structural component |
| Units affected | 3 |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific van is included.
What's the safety risk?
In a crash, incorrect A-pillar trim leaves occupants without the protection required by the safety standard if someone strikes that trim. There is no listed warning sign before the trim issue matters. Confirm whether your VIN is included and schedule the dealer inspection when available. Repair will be free at any franchised Mercedes-Benz dealer once available.
What should I do?
- Check your VIN to confirm your 2007, 2010 Mercedes-Benz Sprinter 3500 or Sprinter 2500 is included in this recall.
- Contact Mercedes-Benz customer service at 843-695-5000 to confirm repair scheduling for recall number 10V655.
- Ask a franchised Mercedes-Benz dealer about the free A-pillar trim-cover check and replacement, which corrects interior trim that lacks the required occupant-impact protection.
- Bring the recall notice if Mercedes-Benz mailed one, or give the dealer recall number 10V655 when you call.
- Drive with normal care until the trim cover is checked, and complete the dealer repair before delaying any scheduled service.
What happens at the repair
At the dealer, a Mercedes-Benz technician checks the interior trim covers on the A-pillars to confirm the correct parts were installed. If the wrong trim cover is present, the technician replaces it with the correct cover. The repair plan says this service is free of charge and the safety recall was expected to begin during February 2011. Because the current remedy status is not listed here, confirm the repair is open before arranging service.
Timeline
| December 29, 2010 | NHTSA published the recall |
|---|---|
| March 14, 2011 | Owner notification mailed |
Frequently asked questions
What is recall 10V655?
Recall 10V655 covers 3 2007, 2010 Mercedes-Benz Sprinter 3500 and Sprinter 2500 vehicles with A-pillar interior trim that was installed incorrectly. In a crash, that trim can fail to provide the occupant protection required by Federal Motor Vehicle Safety Standard 201.
What should I do if my 2007, 2010 Mercedes-Benz Sprinter 3500 or Sprinter 2500 is on this recall?
Check your VIN to confirm your specific Sprinter is included in recall 10V655. If it is, contact a franchised Mercedes-Benz dealer and ask for the A-pillar trim inspection. Mercedes-Benz checks the trim cover and replaces it with the correct one for free when needed.
Is the recall repair free?
Yes. Federal recall law requires manufacturers to repair safety defects at no cost, and Mercedes-Benz states this A-pillar trim inspection and replacement is free of charge. A franchised Mercedes-Benz dealer performs the inspection and installs the correct trim cover when the vehicle needs it.
What is the safety risk in recall 10V655?
The safety risk is reduced occupant protection in a crash. If the wrong A-pillar trim cover was installed, the Sprinter does not meet the required interior-impact protection standard when an occupant strikes that trim area.
What if I bought my Mercedes-Benz Sprinter used?
The free recall repair still applies. Recall coverage follows the VIN, not the original owner, so a used 2007 or 2010 Sprinter needs a VIN check to confirm inclusion. Reference recall 10V655 when you contact the Mercedes-Benz dealer service desk.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/10V655000 |
|---|---|
| Mercedes-Benz customer service | 843-695-5000 |
| NHTSA recall # | 10V655 |
| NHTSA recall # (full) | 10V655000 |
Source documents
-
Download Recall Investigation Document (PDF) (PDF) - Download Recall Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Recall Document (PDF) (PDF)
- Download Owner Notice (PDF)
- Download Defect / Noncompliance Notice (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on June 3, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →