Recall 10V642 affects 274 2010-2011 Mercedes-Benz Sprinter 2500 vehicles with emergency exit window adhesive that loosens. Repair is free at any franchised Mercedes-Benz dealer.
Mercedes-Benz is recalling 274 2010-2011 Sprinter 2500 vans under recall 10V642 because the adhesive bond between the emergency exit window glass and its top hinge can loosen. A loose bond can let the window separate from the body and fall, raising injury risk for the driver or passengers; the dealer repair will be free once available.
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What's wrong?
The emergency exit window on the 2010-2011 Mercedes-Benz Sprinter 2500 is designed to open quickly when occupants need another way out of the vehicle. The glass is held to a hinge at the top of the window, and that hinge lets the window swing open while keeping the glass attached to the body.
On affected vans, the adhesive bond between the glass and the top hinge can loosen. Adhesive is the material that holds those pieces together, so a weak bond means the hinge no longer grips the glass as designed. The window can become loose at the hinge instead of staying secured when the exit window is used or when the vehicle moves.
There is no warning sign before failure. Owners should treat any loose emergency exit window glass, rattling at the top hinge, or visible separation between the glass and hinge as a reason to have the window inspected before relying on that exit.
Who's affected?
The scope spans 2010 and 2011 Sprinter 2500 vans under the same equipment component category.
| 2010 Mercedes-Benz Sprinter 2500 | Equipment |
|---|---|
| 2011 Freightliner Sprinter 2500 | Equipment |
| 2010 Freightliner Sprinter 2500 | Equipment |
| 2011 Mercedes-Benz Sprinter 2500 | Equipment |
| Units affected | 274 |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific van is included.
What's the safety risk?
The recall concern is the emergency exit window separating from the body and falling, which increases injury risk for the passenger or driver. Keep the window closed during normal use and schedule the dealer inspection soon. Repair will be free at any franchised Mercedes-Benz dealer once available.
What should I do?
- Check your VIN to confirm your 2010-2011 Mercedes-Benz Sprinter 2500 is included in this recall.
- Contact a franchised Mercedes-Benz dealer to ask about the free emergency-exit-window inspection and replacement.
- Bring the recall notice if you have it. If not, reference recall number 10V642 when you call.
- Avoid using the emergency exit window until the dealer checks the adhesive bond between the glass and the hinge.
- Ask Mercedes-Benz customer service at 1-201-573-0600 if you need help confirming the dealer repair path.
What happens at the repair
The dealer repair will be free once available. A Mercedes-Benz technician checks the emergency exit window and replaces the window if the adhesive bond between the glass and the top hinge has loosened. The work focuses on the window assembly itself, because a loose bond can let the glass separate from the hinge instead of staying secured as designed. Parts and labor are covered under the recall. The dealer confirms whether replacement is needed before completing the repair.
Timeline
| December 21, 2010 | NHTSA published the recall |
|---|---|
| February 11, 2011 | Owner notification mailed |
Frequently asked questions
What is recall 10V642?
Recall 10V642 covers 274 2010-2011 Mercedes-Benz Sprinter 2500 vans equipped with an emergency exit window. The adhesive bond between the glass and the top hinge can loosen, allowing the window to separate from the body and fall, increasing injury risk.
What should I do if my 2010-2011 Mercedes-Benz Sprinter 2500 is on this recall?
Check your VIN to confirm your specific van is included in recall 10V642. If it is, contact a franchised Mercedes-Benz dealer and ask for the emergency exit window inspection and replacement if needed. Reference recall number 10V642 when you call.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and Mercedes-Benz dealers will replace the emergency exit window if needed free of charge. The recall repair began on February 11, 2011.
What is the safety risk?
The emergency exit window can separate from the vehicle body and fall. That creates an injury risk for the driver or passengers. The repair path is direct: the dealer checks the emergency exit window and replaces it if needed at no cost.
What if I bought this Sprinter 2500 used?
The free recall repair still applies. Recall coverage follows the VIN, not the first owner. Check your VIN to confirm whether your specific van is included, then call a franchised Mercedes-Benz dealer with recall number 10V642.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/10V642000 |
|---|---|
| Mercedes-Benz customer service | 1-201-573-0600 |
| NHTSA recall # | 10V642 |
| NHTSA recall # (full) | 10V642000 |
Source documents
-
Download Recall Investigation Document (PDF) (PDF) - Download Recall Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Defect / Noncompliance Notice (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on June 3, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →