Recall 10V587 covers 4,770 2007-2011 Keystone RVs and fifth-wheel trailers with Norcold refrigerator shutoff delays. Remedy is free through Norcold dealers.
Keystone is recalling 4,770 2007-2011 Montana High Country, Montana-Big Sky, Raptor, Fuzion, and Montana RVs because the 1200-series Norcold refrigerator shutoff system does not cut power fast enough when high temperatures are detected. If hydrogen gas leaks, delayed shutoff can allow a refrigerator fire; the Keystone dealer repair will be free once available.
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What's wrong?
The 1200-series Norcold refrigerator in these 2007-2011 Keystone Montana High Country, Montana-Big Sky, Raptor, Fuzion, and Montana trailers uses an electric cooling system with built-in heat protection. That protection is supposed to detect high temperatures and shut off power to the refrigerator before heat reaches a fire risk level.
In recall 10V587, the problem is the shutdown protection does not react fast enough. Some refrigerators use a sensing algorithm, and others use a thermal switch, but both versions have response times that are not sufficient to stop power when high temperatures are detected. If the refrigerator stays powered during an overheating event, heat can continue to build at the refrigerator and create a fire risk.
There is no warning sign before failure. Owners should not rely on smell, noise, or visible damage to know the protection has failed.
Who's affected?
Spans five Keystone trailer models across the 2007-2011 model years, all listed under the recreational vehicle/trailer equipment component.
| 2011 Keystone Montana High Country | Recreational vehicle/trailer |
|---|---|
| 2010 Keystone Montana High Country | Recreational vehicle/trailer |
| 2010 Keystone Montana-Big Sky | Recreational vehicle/trailer |
| 2007 Keystone Montana-Big Sky | Recreational vehicle/trailer |
| 2011 Keystone Raptor | Recreational vehicle/trailer |
| 2010 Keystone Fuzion | Recreational vehicle/trailer |
| 2007 Keystone Montana | Recreational vehicle/trailer |
| 2009 Keystone Montana-Big Sky | Recreational vehicle/trailer |
| 2009 Keystone Montana | Recreational vehicle/trailer |
| 2008 Keystone Montana | Recreational vehicle/trailer |
| 2008 Keystone Montana-Big Sky | Recreational vehicle/trailer |
| 2010 Keystone Montana | Recreational vehicle/trailer |
| 2011 Keystone Fuzion | Recreational vehicle/trailer |
| 2011 Keystone Montana | Recreational vehicle/trailer |
| 2011 Keystone Montana-Big Sky | Recreational vehicle/trailer |
| Units affected | 4,770 |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific trailer is included.
What's the safety risk?
A refrigerator hydrogen gas leak can create high heat, and the sensing algorithm or thermal switch can fail to shut off power fast enough to prevent a fire. No warning sign is listed, so schedule recall service promptly if your VIN is included. Repair will be free at any franchised Keystone dealer once available.
What should I do?
- Check your VIN to confirm your 2007-2011 Keystone Montana High Country, Montana-Big Sky, Raptor, Fuzion, or Montana is included in this recall.
- Use the owner notice Keystone began mailing on December 10, 2010, then follow the instructions for the free Norcold refrigerator remedy.
- Contact a Norcold dealer or Keystone customer service to arrange the free refrigerator safety remedy that updates the high-temperature shutoff protection.
- Reference recall number 10V587 when you call, and bring the recall notice if you have it.
- Keep the refrigerator off until the remedy is complete if you smell gas, see signs of overheating, or have concerns about fire risk.
What happens at the repair
Keystone's filing says affected owners were instructed to contact Norcold dealers for the free remedy. At the dealer, a Keystone service technician follows Norcold's refrigerator remedy for the 1200 series unit, focused on the high temperature shutoff system that cuts power to the refrigerator when overheating is detected. Because the remedy status is not listed as available in this input, treat the dealer repair as free once available and confirm the repair path with the service desk before towing or moving the trailer for service.
Timeline
| November 17, 2010 | NHTSA published the recall |
|---|---|
| December 10, 2010 | Owner notification mailed |
Frequently asked questions
What is recall 10V587?
Recall 10V587 covers 4,770 2007-2011 Keystone Montana High Country, Montana-Big Sky, Raptor, Fuzion, and Montana trailers equipped with 1200-series Norcold refrigerators. The refrigerator shutoff system can respond too slowly during high-temperature conditions, leaving a fire risk.
What should I do if my 2007-2011 Keystone Montana High Country, Montana-Big Sky, Raptor, Fuzion, or Montana is on this recall?
Check your VIN to confirm your specific trailer is included in recall 10V587. If it is, contact a Norcold dealer for the refrigerator remedy, and reference recall 10V587 when you call. The recall began on December 10, 2010.
Is the recall repair free?
Yes. Keystone's remedy says owners will be instructed to contact Norcold dealers to receive the refrigerator remedy free of charge. Use recall 10V587 when you call, and ask whether the Norcold 1200-series refrigerator in your trailer is included.
What is the safety risk?
The safety risk is fire. The sensing algorithm or thermal switch installed to shut off refrigerator power during high-temperature conditions can respond too slowly when a hydrogen gas leak is present. If your VIN is included, arrange the free Norcold remedy.
What if I bought this Keystone trailer used?
The free recall remedy still applies. Check your VIN because owner letters do not always reach later owners. If your trailer is included, contact a Norcold dealer and reference recall 10V587 so the service desk can confirm the refrigerator remedy.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/10V587000 |
|---|---|
| Keystone customer service | 1-800-767-9101 |
| NHTSA recall # | 10V587 |
| NHTSA recall # (full) | 10V587000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Defect / Noncompliance Notice (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on June 3, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →