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Campaign 10V585 Posted November 22, 2010 2,717 units

1998-2010 Tiffin RV Recall 10V585: Refrigerator Fire

RN
Reviewed by the RecallNotify editorial team
Published June 3, 2026

Recall 10V585 covers 2,717 1998-2010 Tiffin Allegro, Phaeton and Zephyr RVs with delayed Norcold refrigerator shutoff. Remedy is free.

Tiffin is recalling 2,717 1998-2010 Allegro, Phaeton, and Zephyr recreational vehicles equipped with 1200-series Norcold refrigerators because the refrigerator's sensor algorithm or thermal switch can fail to shut off power fast enough when high temperatures are detected. That delay can allow a hydrogen gas leak to lead to a fire, and the Tiffin dealer repair will be free once available.

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What's wrong?

The recalled equipment is the 1200-series Norcold refrigerator installed in certain 1998-2010 Tiffin Allegro, Phaeton, and Zephyr motorhomes. The refrigerator has a heat-sensing safety control, either a sensor algorithm or a thermal switch, that is supposed to cut power when high temperatures are detected. That shutdown is meant to keep an overheated refrigerator from turning into a fire source.

On affected motorhomes, the safety control does not respond fast enough. If the refrigerator overheats, power continues long enough for the heat condition to remain dangerous instead of shutting down promptly. The defect is not the food-cooling function itself; it is the protective cutoff that is supposed to stop the refrigerator before heat builds further.

There is no warning sign before failure. An owner should not count on a light, sound, smell, or change in cooling performance to show that the shutdown protection has fallen behind.

Who's affected?

Spans Allegro, Phaeton, and Zephyr motorhomes across the 1998-2010 model years, all tied to recreational vehicle/trailer equipment.

2001 Tiffin Allegro Recreational vehicle/trailer
2010 Tiffin Allegro Recreational vehicle/trailer
2009 Tiffin Allegro Recreational vehicle/trailer
2008 Tiffin Allegro Recreational vehicle/trailer
2007 Tiffin Allegro Recreational vehicle/trailer
Units affected2,717

The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific motorhome is included.

What's the safety risk?

A refrigerator safety shutoff can fail to cut power fast enough when high heat comes from a hydrogen gas leak. That leaves heat and leaking gas together long enough to create a fire risk. Until the repair is completed, avoid using the refrigerator and contact the dealer for current repair timing. Repair will be free at any franchised Tiffin dealer once available.

What should I do?

  1. Check your VIN to confirm your 1998-2010 Tiffin Allegro, Phaeton, or Zephyr is included in this recall.
  2. Check for the owner notice Tiffin began sending on February 17, 2011, then contact a franchised Tiffin dealer or authorized Norcold dealer for the free remedy.
  3. Reference recall number 10V585 when you call so the service desk can match the refrigerator recall to your coach.
  4. Schedule the Norcold 1200-series refrigerator remedy that fixes the sensor or thermal-switch shutoff response tied to the fire risk.
  5. Avoid using the refrigerator until the recall remedy is confirmed complete.

What happens at the repair

Because the remedy status is not marked available, this page should not promise that a final dealer repair can be scheduled now. Tiffin worked with Norcold to identify affected owners of motorhomes with 1200-series Norcold refrigerators. The known remedy path is through a Norcold dealer, where the service team provides the refrigerator remedy free of charge. The issue involves the high-temperature shutoff protection, which is intended to cut power to the refrigerator when heat is detected.

Timeline

November 22, 2010 NHTSA published the recall
February 17, 2011 Owner notification mailed

Frequently asked questions

What is recall 10V585?

Recall 10V585 covers 2,717 1998-2010 Tiffin Allegro, Phaeton, and Zephyr motorhomes equipped with 1200-series Norcold refrigerators. The refrigerator shutoff sensor or thermal switch does not stop power fast enough when high temperatures are detected after a hydrogen gas leak, creating a fire risk.

What should I do if my 1998-2010 Tiffin Allegro, Phaeton, or Zephyr is on this recall?

Check your VIN to confirm your specific motorhome is included in recall 10V585. If it is, contact a Norcold dealer for the free refrigerator remedy. Keep recall 10V585 and Norcold defect report 10E-049 handy when you call.

Is the recall repair free?

Yes. Federal recall law requires the defect remedy at no cost, and Tiffin's recall instructions direct owners to Norcold dealers for the remedy free of charge. Owners can contact Norcold at 1-800-767-9101 with recall 10V585.

What is the safety risk in recall 10V585?

The safety risk is fire. The refrigerator safety device is meant to shut off power when high temperatures are detected from a hydrogen gas leak, but the response time is not fast enough to prevent a fire in affected 1200-series Norcold refrigerators.

What if I bought my Tiffin motorhome used?

The free recall remedy still applies. Recall coverage follows the VIN, not the original owner. Check your VIN to confirm whether your Allegro, Phaeton, or Zephyr is included, then contact a Norcold dealer and reference recall 10V585.

More information

NHTSA campaign pagenhtsa.gov/vehicle-recalls/10V585000
Tiffin customer service1-800-767-9101
NHTSA recall #10V585
NHTSA recall # (full)10V585000

Source documents

This article is generated from NHTSA's primary recall filings and reviewed against the source on June 3, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →