Recall 10V524 covers 264 2009-2011 Open Range Rolling Thunder, Residential and Open Range RVs for delayed Norcold refrigerator shutoff. Repair is free through Norcold.
Open Range is recalling 264 2009-2011 Rolling Thunder, Residential, and Open Range recreational vehicles equipped with 1200-series Norcold refrigerators because the shutoff sensor or thermal switch does not respond fast enough to cut power at high temperatures. That delay can allow a fire, with risk of personal injury and vehicle or property damage, and the dealer repair will be free once available.
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What's wrong?
The affected part is the 1200-series Norcold refrigerator installed in 2009-2011 Open Range Rolling Thunder, Residential, and Open Range recreational vehicles. This refrigerator uses a sensing algorithm or a thermal switch as a safety shutoff. When high temperatures are detected, that shutoff is supposed to stop power to the refrigerator before heat reaches a fire risk.
In NHTSA campaign 10V524, the problem is the shutoff response time. The sensor algorithm or thermal switch does not stop power fast enough after high temperatures are detected. That delay leaves the refrigerator powered longer than intended during an overheating event, which defeats the safety device's job.
There is no warning sign before failure. The recall filing does not list an owner-notice symptom, so do not wait for a smell, alarm, or visible damage before treating the refrigerator as affected.
Who's affected?
Covers Rolling Thunder, Residential, and Open Range trailers across the 2009, 2010, and 2011 model years, all tied to recreational vehicle and trailer equipment.
| 2010 Open Range Rolling Thunder | Recreational vehicle/trailer |
|---|---|
| 2010 Open Range Residential | Recreational vehicle/trailer |
| 2009 Open Range Rolling Thunder | Recreational vehicle/trailer |
| 2009 Open Range Open Range | Recreational vehicle/trailer |
| 2011 Open Range Open Range | Recreational vehicle/trailer |
| 2011 Open Range Residential | Recreational vehicle/trailer |
| 2011 Open Range Rolling Thunder | Recreational vehicle/trailer |
| 2009 Open Range Residential | Recreational vehicle/trailer |
| 2010 Highland Ridge Fw Open Range | Recreational vehicle/trailer |
| Units affected | 264 |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific trailer is included.
What's the safety risk?
A slow shutoff response can leave power on long enough for a fire to start, with risk of personal injury, vehicle damage, or property damage. Schedule recall service soon and ask the dealer whether the refrigerator should stay off until inspected. Repair will be free at any franchised Open Range dealer once available.
What should I do?
- Check your VIN to confirm your 2009-2011 Open Range Rolling Thunder, Residential, or Open Range RV is included in this recall.
- Call Norcold at 1-800-767-9101 for current repair instructions on the free refrigerator safety repair.
- Reference recall number 10V524 when you call Open Range, Norcold, or a service center.
- Stop using the Norcold 1200-series refrigerator until the repair is complete if it fails to shut off power during high-temperature operation.
- Keep the recall notice with your RV records and bring it to the repair visit if Open Range or Norcold mailed one.
What happens at the repair
The recall record says the safety recall began on March 2, 2011, and Open Range worked with Norcold to repair the Norcold 1200 series refrigerator units free of charge. At service, an Open Range technician or Norcold repair provider addresses the refrigerator power shutoff protection tied to high temperature detection. The source does not list a current step by step dealer procedure beyond the Norcold refrigerator repair. If your VIN is included, ask the service desk to confirm the Norcold recall repair path and whether the refrigerator unit has already been completed.
Timeline
| October 25, 2010 | NHTSA published the recall |
|---|---|
| March 2, 2011 | Owner notification mailed |
Frequently asked questions
What is recall 10V524?
Recall 10V524 covers 264 2009-2011 Open Range Rolling Thunder, Residential, and Open Range RVs equipped with Norcold 1200-series refrigerators. The refrigerator safety shutoff can respond too slowly to high temperatures, leaving power on long enough for a fire risk.
What should I do if my 2009-2011 Open Range RV is on this recall?
Check your VIN to confirm whether your specific RV is included in recall 10V524. If it is, contact an Open Range service dealer or Norcold at 1-800-767-9101 and ask for the free refrigerator safety repair. Reference recall 10V524 when you call.
Is the recall repair free?
Yes. Open Range worked with Norcold to repair the affected refrigerator units free of charge. Federal recall law requires the manufacturer to correct the defect at no cost, and the recall repair began on March 2, 2011.
What is the safety risk?
The safety risk in recall 10V524 is fire. If the refrigerator shutoff does not cut power fast enough when high temperatures are detected, the refrigerator area can ignite, causing personal injury and vehicle or property damage.
What if I bought my Open Range RV used?
The free recall repair still applies. Recall coverage follows the RV, not the first owner. Check your VIN to confirm whether your specific Rolling Thunder, Residential, or Open Range model is included, then contact an Open Range service dealer or Norcold with recall 10V524.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/10V524000 |
|---|---|
| Open Range customer service | 1-800-767-9101 |
| NHTSA recall # | 10V524 |
| NHTSA recall # (full) | 10V524000 |
Source documents
-
Download Owner Notification Letter (PDF) - Download Defect / Noncompliance Notice (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on June 3, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →