Recall 10V505 covers 1,399 2002-2011 Crossroads RVs with Dimplex electric fireplaces. The remote receiver can overheat and start a fire. Replacement kit is free.
Crossroads is recalling 1,399 2002-2011 RVs, including Zinger and Seville models, equipped with Dimplex Electraflame, Symphony, or Optiflame electric fireplaces because the plug-in remote control receiver can overheat. An overheated receiver can cause a fire, and the Crossroads dealer repair will be free once available.
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What's wrong?
In affected 2002-2011 Crossroads RVs, the recalled equipment is a Dimplex Electraflame, Symphony, or Optiflame electric fireplace, stove, or fireplace insert. The plug-in remote control receiver lets the remote switch the fireplace unit on and off without using the unit controls. It sits in the power path, so it has to handle electrical load while the appliance is in use.
The defect is that the plug-in remote control receiver can overheat. The filing does not identify a separate owner-caused condition or a repairable adjustment inside the RV. The concern is the receiver itself, so treating the fireplace as normal household equipment misses the specific recalled part.
There is no warning sign before failure. Do not rely on smell, smoke, a tripped breaker, or a visible change in the flame display to tell you the receiver is overheating.
Who's affected?
Spans the listed Crossroads RV model lines across the 2002-2011 model years, all tied to the same equipment category.
| 2010 Crossroads Zinger | Equipment |
|---|---|
| 2008 Crossroads Seville | Equipment |
| 2011 Crossroads Zinger | Equipment |
| 2009 Crossroads Seville | Equipment |
| 2010 Crossroads Seville | Equipment |
| 2010 Crossroads Kingston | Equipment |
| 2008 Crossroads Hampton | Equipment |
| 2010 Crossroads Hampton | Equipment |
| 2002 Crossroads All American | Equipment |
| 2003 Crossroads All American | Equipment |
| 2007 Crossroads Paradise Pointe | Equipment |
| 2003 Crossroads Paradise Pointe | Equipment |
| 2010 Crossroads Tranquility | Equipment |
| 2003 Crossroads Silverado | Equipment |
| 2004 Crossroads Silverado | Equipment |
| 2002 Crossroads Paradise Pointe | Equipment |
| 2009 Crossroads Tranquility | Equipment |
| 2011 Crossroads Tranquility | Equipment |
| 2011 Crossroads Hampton | Equipment |
| 2009 Crossroads Kingston | Equipment |
| 2008 Crossroads Kingston | Equipment |
| 2011 Crossroads Seville | Equipment |
| 2008 Crossroads Paradise Pointe | Equipment |
| 2009 Crossroads Hampton | Equipment |
| 2004 Crossroads Paradise Pointe | Equipment |
| 2005 Crossroads Paradise Pointe | Equipment |
| 2006 Crossroads Paradise Pointe | Equipment |
| 2005 Crossroads Silverado | Equipment |
| 2006 Crossroads Silverado | Equipment |
| Units affected | 1,399 |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific RV is included.
What's the safety risk?
An overheated receiver can start a fire, so treat this as a fire-risk recall even without a listed warning sign. If your trailer has this receiver, stop using the affected remote-control equipment until the recall repair is done. Repair will be free at any franchised Crossroads dealer once available.
What should I do?
- Check your VIN to confirm your 2002-2011 Crossroads Zinger, Seville, Kingston, Hampton, All American, Paradise Pointe, Tranquility, or Silverado is included in this recall.
- Contact Crossroads customer service or Dimplex North America to confirm replacement-kit availability for the plug-in fireplace remote receiver.
- Stop using the electric fireplace remote receiver until the free replacement plug-in remote control kit is installed.
- Reference recall number 10V505 when you call, and have the recall notice ready if Crossroads mailed one to you.
What happens at the repair
The remedy is a free replacement remote control kit for the Dimplex electric fireplace equipment. Crossroads is working with Dimplex, and Dimplex provides the kit to owners. Once the repair path is open for your VIN, a Crossroads technician or service desk can confirm the affected fireplace, stove, or fireplace insert and arrange the replacement plug in remote control kit. Parts and labor are covered under the recall.
Timeline
| October 15, 2010 | NHTSA published the recall |
|---|---|
| January 28, 2011 | Owner notification mailed |
Frequently asked questions
What is recall 10V505?
Recall 10V505 covers 1,399 2002-2011 Crossroads recreational vehicles equipped with Dimplex Electraflame, Symphony, or Optiflame electric fireplaces, stoves, or fireplace inserts. The plug-in remote control receiver can overheat and start a fire. Dimplex provides a free replacement plug-in remote control kit.
What should I do if my 2002-2011 Crossroads Zinger, Seville, Kingston, Hampton, All American, Paradise Pointe, Tranquility, or Silverado is on this recall?
Check your VIN to confirm your specific RV is included in recall 10V505. If it is, contact Crossroads or Dimplex customer service and ask for the free replacement plug-in remote control kit. Reference recall number 10V505 when you call.
Is the recall repair free?
Yes. Federal recall law requires the recall remedy to be provided at no cost, and Crossroads worked with Dimplex to provide owners a free replacement plug-in remote control kit for the affected fireplace receiver.
What is the safety risk?
The safety risk is fire. The plug-in remote control receiver for the electric fireplace can overheat, and an overheated receiver can start a fire. If your VIN is included, stop using the affected fireplace equipment until the replacement kit is installed.
What if I bought my Crossroads RV used?
The free recall remedy still applies. Recall coverage follows the RV, not the first owner. If you never received the original notice, check your VIN, then contact Crossroads or Dimplex and reference recall number 10V505.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/10V505000 |
|---|---|
| Crossroads customer service | 1-888-346-7539 |
| NHTSA recall # | 10V505 |
| NHTSA recall # (full) | 10V505000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Owner Notification Letter (PDF)
- Download Defect / Noncompliance Notice (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on June 3, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →