Recall 10V443 covers 2 2009 New Horizons Majestic trailers for an overheating Dimplex fireplace remote receiver. Dimplex provides a free replacement kit.
New Horizons is recalling 2 2009 Majestic 5th wheel trailers equipped with certain Dimplex electric fireplaces, stoves, or fireplace inserts because the plug-in remote control receiver can overheat. An overheated receiver creates a fire risk, and the New Horizons dealer repair will be free once available.
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What's wrong?
The 2009 New Horizons Majestic 5th wheel trailer was equipped with certain Dimplex Electraflame, Symphony, or Optiflame electric fireplaces, stoves, and fireplace inserts. The plug in remote control receiver is the small electrical device that listens for the remote signal and turns the heater or flame feature on or off. It sits in the fireplace circuit, so it handles electrical load each time the unit is used.
In recall 10V443, the problem is that this receiver can overheat. The filing identifies the receiver as the part at issue, not the trailer wiring as a whole. When an electrical receiver overheats, heat builds at the control point instead of staying within the normal operating range, and the fireplace assembly is no longer working as designed.
There is no warning sign before failure. If the fireplace, stove, or insert smells hot, shows discoloration, or acts abnormally, stop using that unit and ask a New Horizons dealer about the recall repair.
Who's affected?
| 2009 New Horizons Majestic | Equipment |
|---|---|
| Units affected | 2 |
Not every 2009 New Horizons Majestic RV is on the list. Check your VIN to confirm whether your specific RV is included.
What's the safety risk?
An overheated receiver creates a fire risk. Stop using the affected plug-in remote control receiver until the replacement kit is installed, and contact a New Horizons dealer for instructions. Repair will be free at any franchised New Horizons dealer once available.
What should I do?
- Check your VIN to confirm your 2009 New Horizons Majestic is included in this recall.
- Contact Dimplex North America customer service at 1-888-346-7539 to request the free replacement plug-in remote control kit.
- Stop using the electric fireplace until the receiver that overheats is replaced.
- Reference recall number 10V443 when you contact New Horizons or Dimplex.
- Keep the recall notice with your trailer records after the replacement kit is installed.
What happens at the repair
New Horizons is working with Dimplex on the repair for the electric fireplace remote receiver. The known remedy is a free Dimplex replacement plug-in remote control kit for the affected Electraflame, Symphony, or Optiflame unit. Once the final dealer repair path is available, a New Horizons technician replaces the overheating receiver kit, free under the recall. The filing does not list a repair time, so ask the service desk how long the kit replacement takes when you schedule service.
Timeline
| September 23, 2010 | NHTSA published the recall |
|---|---|
| April 4, 2011 | Owner notification mailed |
Frequently asked questions
What is recall 10V443?
Recall 10V443 covers 2 2009 New Horizons Majestic fifth-wheel trailers equipped with certain Dimplex Electraflame, Symphony, or Optiflame electric fireplaces, stoves, or inserts. The plug-in remote control receiver can overheat and start a fire. Dimplex provides a free replacement plug-in remote control kit.
What should I do if my 2009 New Horizons Majestic is on this recall?
Check your VIN to confirm your specific trailer is included in recall 10V443. If it is, contact New Horizons or Dimplex North America customer service at 1-888-346-7539 and ask for the free replacement plug-in remote control kit.
Does the recall repair cost anything?
No. Federal recall law requires manufacturers to correct recall defects at no cost. For recall 10V443, New Horizons worked with Dimplex, and Dimplex provides owners with a free replacement plug-in remote control kit for the affected fireplace receiver.
What is the safety risk?
The safety risk is fire. The plug-in remote control receiver for the affected Dimplex fireplace equipment can overheat, and an overheated receiver can cause a fire. If your VIN is included, ask for the free replacement kit before using the affected fireplace controls.
When did the recall remedy start?
The safety recall began on April 4, 2011. Because that date has passed, owners of an included 2009 New Horizons Majestic trailer should contact New Horizons or Dimplex North America customer service at 1-888-346-7539 for the free replacement kit.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/10V443000 |
|---|---|
| New Horizons customer service | 1-888-346-7539 |
| NHTSA recall # | 10V443 |
| NHTSA recall # (full) | 10V443000 |
Source documents
-
Download Owner Notification Letter (PDF) - Download Defect / Noncompliance Notice (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on June 3, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →