Recall 10V417 affects 136 2002-2004 Tiffin Bay and Bus motorhomes because fireplace remote receivers overheat and create fire risk. Replacement kit is free.
Tiffin is recalling 136 2002-2004 Bay and Bus motorhomes because the plug-in remote control receiver for certain Dimplex electric fireplaces, stoves, and fireplace inserts can overheat. An overheated receiver can cause a fire, and the Tiffin dealer repair will be free once available.
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What's wrong?
The affected equipment is the plug-in remote control receiver used with Dimplex Electraflame, Symphony, or Optiflame electric fireplaces, stoves, and fireplace inserts in 2002-2004 Tiffin Bay and Bus models. That receiver lets the owner turn the electric fireplace on or off by remote control while the fireplace draws power through the coach electrical system.
In this recall, the receiver is the weak point. It can overheat while plugged in, so the electrical control that is supposed to switch the fireplace safely instead builds excessive heat. Because the filing does not identify a separate failed part inside the receiver, describe the issue to a Tiffin dealer as an overheating fireplace remote control receiver.
There is no warning sign before failure. Keep the fireplace unplugged until the recall repair is completed.
Who's affected?
Spans Bay and Bus motorhomes across the 2002, 2003, and 2004 model years, all tied to the same equipment component.
| 2004 Tiffin Bay | Equipment |
|---|---|
| 2003 Tiffin Bus | Equipment |
| 2003 Tiffin Bay | Equipment |
| 2004 Tiffin Bus | Equipment |
| 2002 Tiffin Bay | Equipment |
| Units affected | 136 |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific motorhome is included.
What's the safety risk?
An overheated receiver can cause a fire. Stop using the affected receiver until the recall repair is handled, and contact a Tiffin dealer for guidance if the part feels hot, smells burned, or shows smoke. Repair will be free at any franchised Tiffin dealer once available.
What should I do?
- Check your VIN to confirm your 2002-2004 Tiffin Bay or Bus is included in this recall.
- Call Dimplex customer service at 1-888-346-7539 to ask for the free replacement plug-in remote control kit.
- Stop using the electric fireplace remote receiver until the replacement kit is installed, since the receiver can overheat and start a fire.
- Reference recall number 10V417 when you call Tiffin or Dimplex.
- Keep the owner notice if you have it, since Tiffin mailed notices on October 4, 2010.
What happens at the repair
The known remedy is a free replacement plug-in remote control kit for the Dimplex fireplace remote receiver. Because the remedy status is not marked available, confirm the current handling before relying on a service appointment. A Tiffin service contact can verify whether the kit applies to your Bay or Bus and explain how the replacement kit is supplied. The dealer repair will be free once available, and the recall record says owner notification began on October 4, 2010.
Timeline
| September 14, 2010 | NHTSA published the recall |
|---|---|
| October 4, 2010 | Owner notification mailed |
Frequently asked questions
What is recall 10V417?
Recall 10V417 covers 136 2002-2004 Tiffin Bay and Bus motorhomes equipped with Dimplex Electraflame, Symphony, or Optiflame electric fireplaces, stoves, or fireplace inserts. The plug-in remote-control receiver can overheat and create a fire risk. Dimplex provides the replacement remote-control kit for free.
What should I do if my 2002-2004 Tiffin Bay or Bus is on this recall?
Check your VIN to confirm your specific motorhome is included in recall 10V417. If it is, contact Tiffin or Dimplex North America customer service at 1-888-346-7539 for the free replacement plug-in remote-control kit.
Does the recall repair cost anything?
No. Federal recall law requires the recall remedy to be provided at no cost, and the recall remedy for 10V417 is a free replacement plug-in remote-control kit from Dimplex.
What is the safety risk in recall 10V417?
The safety risk is fire from an overheated fireplace remote-control receiver. Tiffin reported that the affected Dimplex plug-in receiver can overheat in certain 2002-2004 Bay and Bus motorhomes, so owners should confirm the VIN and get the free replacement kit.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/10V417000 |
|---|---|
| Tiffin customer service | 1-888-346-7539 |
| NHTSA recall # | 10V417 |
| NHTSA recall # (full) | 10V417000 |
Source documents
-
Download Owner Notification Letter (PDF) - Download Defect / Noncompliance Notice (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on June 3, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →