Recall 10V373 covers 1,087 2001-2006 Mci E4500, E4500C, J4500, and J4500C motor coaches for SE-GI window bond failure. Repair is free at a franchised Mci dealer.
Mci is recalling 1,087 2001-2006 E4500, E4500C, J4500, and J4500C motor coaches because the adhesive bond between SE-GI passenger window glass and the aluminum frame can degrade. If the glass separates from the frame, it can fall from the coach and cause injury or property damage; the Mci dealer repair will be free once available.
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What's wrong?
The SE-GI passenger windows on these 2001-2006 Mci E4500, E4500C, J4500, and J4500C motor coaches use glass set into an aluminum frame. The adhesive bond is the material that holds the glass to that frame, so the window stays seated while the coach is moving and the body flexes.
On affected coaches, that bond degrades between the window glass and the aluminum frame. Once the bond loses strength, the glass is no longer held as designed. The available summary does not identify a separate root cause, so the defect is the bond itself losing its hold on the window assembly.
There is no warning sign before failure. An owner or operator should not count on a noise, loose trim, or visible gap to appear before the window bond has failed.
Who's affected?
Covers the J4500C, E4500C, J4500, and E4500 across the 2001-2006 model years, all tied to side or rear glass visibility.
| 2006 Mci J4500C | visibility component |
|---|---|
| 2006 Mci E4500C | visibility component |
| 2002 Mci E4500C | visibility component |
| 2003 Mci E4500C | visibility component |
| 2004 Mci E4500C | visibility component |
| 2005 Mci E4500C | visibility component |
| 2001 Mci J4500 | visibility component |
| 2002 Mci J4500 | visibility component |
| 2003 Mci J4500 | visibility component |
| 2004 Mci J4500 | visibility component |
| 2005 Mci J4500 | visibility component |
| 2004 Mci E4500 | visibility component |
| 2003 Mci E4500 | visibility component |
| 2002 Mci E4500 | visibility component |
| 2001 Mci E4500 | visibility component |
| Units affected | 1,087 |
A matching model year and coach model does not confirm inclusion. Check your VIN to confirm whether your specific bus is included.
What's the safety risk?
A coach window that separates from its frame can detach and fall from the coach, creating a risk of personal injury or property damage. Schedule the recall inspection and repair, and avoid putting the coach back into passenger service until the window assemblies are checked. Repair will be free at any franchised Mci dealer once available.
What should I do?
- Check your VIN to confirm your 2001-2006 Mci J4500C, E4500C, J4500, or E4500 is included in this recall.
- Call Mci customer service at 1-800-241-2947 if your coach is included or if you need the owner notice mailed on August 23, 2010.
- Ask a franchised Mci dealer to inspect and test the SE-GI passenger window assemblies, then repair any degraded adhesive bond free of charge.
- Reference recall number 10V373 when you call so the service desk can find the window-glass recall.
- Keep passengers away from affected side windows until the inspection confirms the glass is bonded to the frame.
What happens at the repair
At the dealer, a Mci technician inspects and tests the SE-GI passenger window assemblies. If the adhesive bond or window assembly needs repair, the technician repairs it at no charge under the recall. The manufacturer reported that the safety recall began on August 23, 2010. Confirm the repair status with the dealer before arranging service, since the current remedy status is not listed in this recall data.
Timeline
| August 11, 2010 | NHTSA published the recall |
|---|---|
| August 23, 2010 | Owner notification mailed |
Frequently asked questions
What is recall 10V373?
Recall 10V373 covers 1,087 2001-2006 Mci J4500C, E4500C, J4500, and E4500 motor coaches equipped with SE-GI passenger windows. The adhesive bond between the window glass and aluminum frame can degrade, letting the glass detach and fall from the coach.
What should I do if my 2001-2006 Mci J4500C, E4500C, J4500, or E4500 is on this recall?
Check your VIN to confirm your specific coach is included in recall 10V373. If it is, contact a franchised Mci dealer or Mci customer service at 1-800-241-2947 to arrange inspection, testing, and repair of the SE-GI window assemblies. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and Mci dealers will inspect, test, and repair the affected SE-GI passenger window assemblies free of charge.
What is the safety risk?
The safety risk is detached window glass. If the glass partially or completely separates from its frame, it can fall from the coach and cause personal injury or property damage. Have a franchised Mci dealer inspect and repair the affected window assemblies for free.
When did the recall repair start?
The safety recall began on August 23, 2010. If your coach has not had this repair completed, check your VIN and contact a franchised Mci dealer or Mci customer service at 1-800-241-2947 to schedule the free inspection, testing, and repair.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/10V373000 |
|---|---|
| Mci customer service | 1-800-241-2947 |
| NHTSA recall # | 10V373 |
| NHTSA recall # (full) | 10V373000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Recall Investigation Document (PDF) (PDF)
- Download Recall Document (PDF) (PDF)
- Download Recall Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Recall Document (PDF) (PDF)
- Download Defect / Noncompliance Notice (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on June 3, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →