Recall 10V354 covers 14 2009 Freightliner multi-model buses for wheelchair-lift software that overruns floor level. Ricon repair guidance started in 2010.
Freightliner is recalling 14 model year 2009 Odyssey Xl, Van Terra, Terra Transport, Odyssey, and Odyssey Lt buses because Ricon S Series and K Series L-model wheelchair lifts have software that lets the platform travel past floor level. A platform that stops above the floor can tip a wheelchair user or make someone standing on the lift fall, and the dealer repair will be free once available.
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What's wrong?
The wheelchair lift on the 2009 Freightliner Odyssey Xl, Van Terra, Terra Transport, Odyssey, and Odyssey Lt is adaptive mobility equipment that raises a wheelchair platform from ground level to the bus floor. Its control software runs the lift up function, while a floor level limit switch tells the system when the platform has reached the entry height.
On affected buses with Ricon S Series and K Series L-model lifts, the software does not stop the upward movement immediately in one operating condition. If the lift switch is released before the floor level limit switch is activated, the platform keeps moving upward for about 1 second before it stops. That extra travel lets the platform pass the floor level instead of stopping flush with the bus entry.
There is no warning sign before failure. The problem shows up during lift operation when the switch is released before the platform reaches the floor level limit switch.
Who's affected?
Spans five bus models from the 2009 model year, all tied to adaptive or mobility equipment.
| 2009 Freightliner Odyssey Xl | Equipment adaptive/mobility |
|---|---|
| 2009 Ford Van Terra | Equipment adaptive/mobility |
| 2009 GM Terra Transport | Equipment adaptive/mobility |
| 2009 Ford Odyssey | Equipment adaptive/mobility |
| 2009 GM Odyssey | Equipment adaptive/mobility |
| 2009 Ford Odyssey Lt | Equipment adaptive/mobility |
| Units affected | 14 |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether this recall applies to your specific bus.
What's the safety risk?
If the wheelchair lift platform overruns the vehicle floor level and stops at an angle, a wheelchair user can tip over and a person standing on the platform can fall. Keep passengers off the lift until the operating guidance is reviewed and the recall work is completed. Repair will be free at any franchised Freightliner dealer once available.
What should I do?
- Check your VIN to confirm your 2009 Freightliner Odyssey Xl, Van Terra, Terra Transport, Odyssey, or Odyssey Lt is included in this recall.
- Watch for the owner bulletin and DVD-based training aid if you have not received them yet.
- Contact a franchised Freightliner dealer and ask who handles the authorized Ricon wheelchair-lift software repair for recall number 10V354.
- Use the wheelchair lift only with the proper operating instructions until the repair is complete; the lift platform can overrun the vehicle floor level and create a fall risk.
- Call customer service at 1-800-322-2884 with questions about the wheelchair-lift bulletin, training aid, and repair path.
What happens at the repair
Freightliner service should coordinate the wheelchair lift recall with an authorized Ricon dealer. The remedy instructions call for owners to receive a bulletin explaining proper wheelchair lift operation and a DVD training aid, with lift repairs handled through Ricon's authorized dealer network. Because this campaign does not list the final remedy as available, treat the dealer repair path as not open until Freightliner or the service desk confirms it for your VIN. The dealer repair will be free once available, with parts and labor covered under the recall.
Timeline
| July 30, 2010 | NHTSA published the recall |
|---|---|
| October 8, 2010 | Owner notification mailed |
Frequently asked questions
What is recall 10V354?
Recall 10V354 covers 14 2009 Freightliner Odyssey Xl, Van Terra, Terra Transport, Odyssey, and Odyssey Lt buses equipped with certain Ricon S Series and K Series L-model wheelchair lifts. The lift software can let the platform travel past floor level before stopping, raising fall and tip-over injury risk.
What should I do if my 2009 Freightliner Odyssey Xl, Van Terra, Terra Transport, Odyssey, or Odyssey Lt is on this recall?
Check your VIN to confirm your specific bus is included in recall 10V354. If it is, contact an authorized Ricon dealer or Ricon customer service at 1-800-322-2884 for the recall repair path and wheelchair-lift operation bulletin.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to provide the safety recall remedy at no cost. For recall 10V354, the remedy is handled through authorized Ricon dealers, with owner instructions and a DVD-based training aid for proper wheelchair lift operation.
What is the safety risk?
The risk is that the wheelchair-lift platform can overrun the vehicle floor level and stop at a 15 to 20 degree angle. A person in a wheelchair can tip over, and a person standing on the platform can fall, creating an injury risk.
What warning signs should I watch for?
Watch the wheelchair lift platform closely during upward travel. The defect involves lift-control software, and the platform can keep moving for about 1 second after the switch is released before stopping past the floor level.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/10V354000 |
|---|---|
| Freightliner customer service | 1-800-322-2884 |
| NHTSA recall # | 10V354 |
| NHTSA recall # (full) | 10V354000 |
Source documents
-
Download Owner Notification Letter (PDF) - Download Recall Document (PDF) (PDF)
- Download Defect / Noncompliance Notice (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on June 3, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →