Recall 10V352 affects 457 2008-2010 Eldorado vehicles for wheelchair-lift software that overruns floor level. Repair will be free at an Eldorado dealer.
Eldorado is recalling 457 2008-2010 Versa Shuttle, Aero Elite, Aerotech, Transtech, and Aerolite vehicles equipped with certain Ricon wheelchair lifts because defective lift software can let the platform travel past the floor-level stop. If the platform stops at a 15-20 degree angle, a wheelchair user can tip over or a person standing on the platform can fall; the dealer repair will be free once available.
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What's wrong?
The wheelchair lift on affected 2008-2010 Eldorado Versa Shuttle, Aero Elite, Aerotech, Transtech, and Aerolite vehicles is adaptive mobility equipment that raises a passenger platform from ground level to the vehicle floor. The lift's control software is supposed to stop upward travel when the operator releases the switch or when the floor level limit switch is reached.
On these vehicles, certain Ricon S Series and K Series L-model lifts have defective software in the lift up function. If the operator releases the switch before the floor level limit switch activates, the platform keeps moving upward for about 1 second before it stops. That extra movement lets the platform pass the intended floor level cutoff point.
There is no warning sign before failure. The operator notices the problem only during lift use, when the platform continues upward briefly after the switch is released.
Who's affected?
Covers five bus models across the 2008-2010 model years, all tied to adaptive or mobility equipment.
| 2009 Eldorado Versa Shuttle | Equipment adaptive/mobility |
|---|---|
| 2010 Eldorado Aero Elite | Equipment adaptive/mobility |
| 2009 Eldorado Aerotech | Equipment adaptive/mobility |
| 2010 Eldorado Transtech | Equipment adaptive/mobility |
| 2008 Eldorado Aero Elite | Equipment adaptive/mobility |
| 2008 Eldorado Versa Shuttle | Equipment adaptive/mobility |
| 2009 Eldorado Aero Elite | Equipment adaptive/mobility |
| 2010 Eldorado Aerolite | Equipment adaptive/mobility |
| 2009 Eldorado Aerolite | Equipment adaptive/mobility |
| 2008 Eldorado Aerolite | Equipment adaptive/mobility |
| 2010 Eldorado Aerotech | Equipment adaptive/mobility |
| 2008 Eldorado Aerotech | Equipment adaptive/mobility |
| 2009 Eldorado Transtech | Equipment adaptive/mobility |
| 2008 Eldorado Transtech | Equipment adaptive/mobility |
| 2010 Eldorado Versa Shuttle | Equipment adaptive/mobility |
| Units affected | 457 |
A matching year and model does not confirm inclusion. Check your VIN to confirm whether this recall applies to your specific bus.
What's the safety risk?
If the wheelchair lift platform overruns the vehicle floor level and stops at an angle, a wheelchair user can tip over and a person standing on the platform can fall, resulting in injuries. Use the lift only as instructed while arranging recall service. Repair will be free at any franchised Eldorado dealer once available.
What should I do?
- Check your VIN to confirm your 2008-2010 Eldorado Aero Elite, Aerolite, Aerotech, Transtech, or Versa Shuttle is included in this recall.
- Watch for the Eldorado or Ricon owner notice before scheduling recall service.
- Call Ricon customer service at 1-800-322-2884 with questions about the wheelchair-lift software recall.
- Reference recall number 10V352 when you contact the dealer or Ricon customer service.
- Avoid using the wheelchair lift until you have the operating bulletin, training aid, or repair instructions for the lift overrun risk.
What happens at the repair
The remedy path described for this recall runs through Eldorado and authorized Ricon dealers. Ricon is to provide owners with a bulletin explaining proper wheelchair lift operation and send a DVD-based training aid for the S Series and K Series L-model wheelchair lifts. The source also says repairs are handled by authorized Ricon dealers working with Eldorado. Because the remedy status is not listed as available, do not assume the final dealer work can be scheduled from this page alone. The final dealer repair will be free once available.
Timeline
| July 27, 2010 | NHTSA published the recall |
|---|---|
| August 15, 2010 | Owner notification mailed |
Frequently asked questions
What is recall 10V352?
Recall 10V352 covers 457 2008-2010 Eldorado Versa Shuttle, Aero Elite, Aerotech, Transtech, and Aerolite vehicles with certain Ricon S Series and K Series L-model wheelchair lifts. The lift software can let the platform travel past floor level before stopping.
What should I do if my 2008-2010 Eldorado Versa Shuttle, Aero Elite, Aerotech, Transtech, or Aerolite is on this recall?
Check your VIN to confirm your specific vehicle is included in recall 10V352. If it is, contact Eldorado or Ricon customer service at 1-800-322-2884 and ask how to get the wheelchair lift recall handled through the authorized repair channel.
Is the recall repair free?
Yes. Federal recall law requires the recall remedy to be provided at no cost to owners. For this Eldorado recall, the source remedy says Eldorado is working with Ricon and the work is handled through authorized Ricon dealers.
What is the safety risk?
The risk is a wheelchair lift platform stopping above the vehicle floor level at an angle. If that happens, a person in a wheelchair can tip over, and someone standing on the platform can fall, increasing the risk of injury.
What warning signs should I watch for?
Watch the wheelchair lift platform as it rises toward the vehicle floor. The defect involves continued upward travel after the lift switch is released, before the floor-level limit switch is activated. Stop using the lift and arrange service if the platform overruns floor level.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/10V352000 |
|---|---|
| Eldorado customer service | 1-800-322-2884 |
| NHTSA recall # | 10V352 |
| NHTSA recall # (full) | 10V352000 |
Source documents
-
Download Owner Notification Letter (PDF) - Download Defect / Noncompliance Notice (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on June 3, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →