Recall 10V343 covers 145 2008-2009 New Flyer C40LFR, D40LF, DE60LF, and DE60LFA buses for failing grab-strap handles. New Flyer dealers replace them free.
New Flyer is recalling 145 2008-2009 DE60LFA, D40LF, DE60LF, and C40LFR heavy duty transit buses because passenger assist grab strap handles have failed in service. That failure can leave a standing passenger without support and increase the risk of a fall and injury; the dealer repair will be free once available.
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What's wrong?
The passenger assist grab strap handle is the hanging handle riders hold while standing or moving through a heavy duty transit bus. On 2008-2009 New Flyer DE60LFA, D40LF, DE60LF, and C40LFR buses, these handles are part of the passenger equipment, not the braking or steering system. Their normal job is to give passengers a steady handhold during acceleration, braking, and turns.
The defect is that the grab strap handles have failed in service. A handle fails when the strap, grip, or attachment no longer holds as intended under passenger use. The filing does not name a specific material, supplier, or installation cause, so the practical concern is the same: the handle does not stay dependable when a rider needs it.
There is no warning sign before failure. A passenger or operator can see an already loose, cracked, or detached handle, but the recall does not identify a reliable early symptom before the handle gives way.
Who's affected?
Spans DE60LFA, D40LF, DE60LF, and C40LFR buses across the 2008 and 2009 model years, all tied to the equipment component.
| 2009 New Flyer DE60LFA | Equipment |
|---|---|
| 2008 New Flyer D40LF | Equipment |
| 2008 New Flyer DE60LF | Equipment |
| 2008 New Flyer C40LFR | Equipment |
| Units affected | 145 |
A matching year and model does not confirm inclusion. Check your VIN to confirm whether your specific bus is included.
What's the safety risk?
If a passenger assist grab strap handle fails, a passenger can fall and be injured. Use extra care when boarding, standing, or moving through the bus, and report any loose or broken strap handle before carrying passengers. Repair will be free at any franchised New Flyer dealer once available.
What should I do?
- Check your VIN to confirm your 2008-2009 New Flyer DE60LFA, D40LF, DE60LF, or C40LFR transit bus is included in this recall.
- Review any New Flyer owner notice for recall number 10V343, and contact New Flyer if your fleet did not receive one.
- Call New Flyer at 1-204-934-4876 to confirm the free passenger assist grab strap handle replacement.
- Schedule the improved grab strap handle replacement that fixes the passenger assist handle failures linked to passenger falls.
- Keep affected buses out of passenger service until New Flyer confirms the repair path for your VIN.
What happens at the repair
At the dealer, a New Flyer technician removes the existing passenger assist grab strap handles and installs improved replacement handles. The dealer repair will be free once the remedy is available, with parts and labor covered under the recall. The filing said the safety recall was expected to begin during August 2010. For a transit operator, the practical dealer visit centers on replacing the failed strap handles with the improved product identified by New Flyer, then returning the bus to service after the work is complete.
Timeline
| July 22, 2010 | NHTSA published the recall |
|---|---|
| August 15, 2010 | Owner notification mailed |
Frequently asked questions
What is recall 10V343?
Recall 10V343 covers 145 New Flyer 2008-2009 DE60LFA, D40LF, DE60LF, and C40LFR transit buses with passenger assist grab strap handles that have failed in service. New Flyer dealers will replace the handles with improved parts for free.
What should I do if my 2008-2009 New Flyer DE60LFA, D40LF, DE60LF, or C40LFR is on this recall?
Check your VIN to confirm the bus is included in recall 10V343. If it is, contact a franchised New Flyer dealer to schedule replacement of the passenger assist grab strap handles. Reference recall number 10V343 when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires manufacturers to repair the defect at no cost, and New Flyer will replace the affected passenger assist grab strap handles free of charge through its dealer network.
What is the safety risk?
A passenger assist grab strap handle can fail while a passenger is using it for support. If the handle fails, the passenger can fall and be injured. The free dealer repair replaces the existing handles with improved parts.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/10V343000 |
|---|---|
| New Flyer customer service | 1-204-934-4876 |
| NHTSA recall # | 10V343 |
| NHTSA recall # (full) | 10V343000 |
Source documents
-
Download Recall Investigation Document (PDF) (PDF) - Download Recall Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Owner Notice (PDF)
- Download Defect / Noncompliance Notice (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on June 3, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →