Recall 10V304 affects 77 2010-2011 Fleetwood Encounter and Storm motor homes with a missing roadside bedroom egress window. Free repair at a franchised Fleetwood dealer.
Fleetwood issued recall 10V304 for 77 2010-2011 Encounter and Storm Class A motor homes because the roadside bedroom wall is missing an emergency egress window. If the entry door and door-side bedroom escape window are blocked, people in the bedroom have no exit, and the Fleetwood dealer repair will be free once available.
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What's wrong?
The emergency egress window is the bedroom escape window in a Fleetwood Class A motor home. In the 2010-2011 Fleetwood Encounter and Storm, that window is supposed to give people in the bedroom another way out when the normal path through the coach is blocked. It is part of the RV body equipment, not an engine or driving system part.
For NHTSA campaign 10V304, the problem is that Fleetwood did not install an emergency egress window in the road side bedroom wall on certain Encounter and Storm motor homes. That leaves the bedroom with fewer exit choices during a fire or other emergency. People in that area must use the door side bedroom emergency egress window or move forward to the entry door, which adds distance when time matters.
There is no warning sign before failure. The issue is a missing escape window, so an owner is not waiting for a noise, warning light, or driving symptom.
Who's affected?
Covers Encounter and Storm RVs across the 2010 and 2011 model years, both involving recreational vehicle/trailer equipment.
| 2010 Fleetwood Encounter | Recreational vehicle/trailer |
|---|---|
| 2011 Fleetwood Storm | Recreational vehicle/trailer |
| Units affected | 77 |
A matching year and model does not confirm inclusion. Check your VIN to confirm whether your specific RV is included.
What's the safety risk?
This recall addresses blocked escape routes in Fleetwood Encounter and Storm motor homes. If the entry door and door side bedroom emergency egress windows are blocked, occupants have no exit path, which increases the risk of personal injury. Keep exits clear and schedule the recall work. Repair will be free at any franchised Fleetwood dealer once available.
What should I do?
- Check your VIN to confirm your 2010-2011 Fleetwood Encounter or Storm is included in this recall.
- Contact a franchised Fleetwood dealer to ask for the free road-side bedroom emergency egress window replacement that adds the missing bedroom exit.
- Reference recall number 10V304 when you call the dealer.
- Bring the recall notice if Fleetwood mailed one, or give the dealer your VIN and recall number 10V304.
- Keep the bedroom exits clear until the repair is complete.
What happens at the repair
Fleetwood's repair is to remove the existing road side bedroom window and replace it with an emergency egress window. At the dealer, a Fleetwood technician removes the original window assembly, fits the egress window, and confirms the bedroom has the required emergency exit path. The remedy text says this service is performed free of charge. Because the reimbursement plan is not stated in the recall information, this section does not add a reimbursement claim or receipt instructions.
Timeline
| June 28, 2010 | NHTSA published the recall |
|---|---|
| July 28, 2010 | Owner notification mailed |
Frequently asked questions
What is recall 10V304?
Recall 10V304 covers 77 2010-2011 Fleetwood Encounter and Storm Class A motor homes missing an emergency egress window on the road-side bedroom wall. Fleetwood dealers will replace the existing road-side window with an emergency egress window for free.
What should I do if my 2010-2011 Fleetwood Encounter or Storm is on this recall?
Check your VIN to confirm your specific motor home is included in recall 10V304. If it is, contact a Fleetwood dealer and ask to schedule the emergency egress window replacement. Reference recall number 10V304 when you call. The repair is free.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the safety defect at no cost, and Fleetwood's remedy says dealers will replace the road-side bedroom window with an emergency egress window free of charge.
What is the safety risk?
The risk is limited emergency exit access from the bedroom area. If the entry door and door-side bedroom emergency egress window are blocked during a fire or other emergency, there is no way out of the motor home from that area, increasing the risk of personal injury.
What if I bought my Fleetwood motor home used?
The free repair still applies. Recall coverage follows the VIN, not the first owner. Check your VIN to confirm whether your specific Encounter or Storm is included, then call a Fleetwood dealer and reference recall number 10V304.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/10V304000 |
|---|---|
| Fleetwood customer service | 800-509-3418 |
| NHTSA recall # | 10V304 |
| NHTSA recall # (full) | 10V304000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Recall Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Defect / Noncompliance Notice (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on June 3, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →