Recall 10V264 covers 884 2007-2010 Coach & Equipment Phoenix shuttle buses for Ricon wheelchair lifts that overrun floor level. Repair will be free.
Coach & Equipment is recalling 884 2007-2010 Phoenix shuttle buses because software controlling the Ricon wheelchair lift's up function can let the platform travel past the vehicle floor level. If the platform stops at an angle, a wheelchair user can tip over or a standing rider can fall, and the dealer repair will be free once available.
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What's wrong?
The wheelchair lift on 2007-2010 Coach & Equipment Phoenix shuttle buses is the platform that raises a passenger using a wheelchair from ground level to the bus floor. Ricon S Series and K Series L-model lifts use switches and control software to stop that upward movement at floor height. The floor level limit switch is the stop signal that tells the lift it has reached the correct position.
On affected buses, the software controlling the lift's up function does not stop the platform correctly when the up button is released before that floor level switch is activated. Instead of holding or stopping at the floor cut off point, the lift can keep traveling upward. That overrun puts the platform beyond the intended floor level stop.
There is no warning sign before failure. The issue happens during lift operation, so an attendant or driver would notice the platform continuing upward after the up button is released.
Who's affected?
The same adaptive mobility equipment is involved across each Phoenix model year in scope.
| 2009 Coach & Equipment Phoenix | Equipment adaptive/mobility |
|---|---|
| 2008 Coach & Equipment Phoenix | Equipment adaptive/mobility |
| 2007 Coach & Equipment Phoenix | Equipment adaptive/mobility |
| 2010 Coach & Equipment Phoenix | Equipment adaptive/mobility |
| Units affected | 884 |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific bus is included.
What's the safety risk?
A platform that overruns the vehicle floor and stops at an angle can tip a wheelchair user or cause someone standing on the platform to fall, increasing injury risk. Until the fix is available, follow the operating bulletin and training aid before using the lift. Repair will be free at any franchised Coach & Equipment dealer once available.
What should I do?
- Check your VIN to confirm your 2007-2010 Coach & Equipment Phoenix is included in this recall.
- Wait for Coach & Equipment or Ricon instructions before scheduling the final wheelchair-lift software repair.
- Follow the Ricon wheelchair-lift bulletin and DVD training before using the lift until the software repair is available.
- Call Ricon at 1-818-267-3000 with questions and reference recall number 10V264 when you call.
- Avoid carrying riders on the wheelchair lift if the platform does not stop level with the vehicle floor.
What happens at the repair
Coach & Equipment will notify owners while the software repair is still under investigation. Until that software solution is available, Ricon will provide a bulletin that explains proper wheelchair lift operation and will send a DVD training aid at no cost. Once the final fix opens, an authorized Ricon dealer will perform the recall repair free of charge. The repair is tied to the lift control software for the "up" function, which lets the lift travel past the floor level cutoff when the button is released too early.
Timeline
| June 15, 2010 | NHTSA published the recall |
|---|---|
| October 1, 2010 | Owner notification mailed |
Frequently asked questions
What is recall 10V264?
Recall 10V264 covers 884 2007-2010 Coach & Equipment Phoenix shuttle buses equipped with certain Ricon S Series and K Series L-model wheelchair lifts. The lift software can let the platform travel past the vehicle floor level, creating a fall or tip-over risk. Authorized Ricon dealers perform the repair for free.
What should I do if my 2007-2010 Coach & Equipment Phoenix is on this recall?
Check your VIN to confirm your specific shuttle bus is included in recall 10V264. If it is, contact Coach & Equipment or Ricon to arrange the wheelchair lift repair through an authorized Ricon dealer. Reference recall number 10V264 when you call. The repair is free.
Is the recall repair free?
Yes. Coach & Equipment's recall remedy says authorized Ricon dealers will perform the repair free of charge. Until the software repair is available for your vehicle, Ricon provides owner guidance and a DVD training aid at no cost.
What is the safety risk?
The safety risk is a wheelchair lift platform that travels past the vehicle floor level and stops at a 15 to 20 degree angle. A person in a wheelchair can tip over, and someone standing on the platform can fall. Use the lift only under the recall guidance until the repair is complete.
What warning signs should I watch for?
Watch for the lift continuing upward after the "up" button is released before the floor level limit switch activates. That behavior is the defect described in recall 10V264. Stop using the lift under normal service and contact Coach & Equipment or Ricon for recall instructions.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/10V264000 |
|---|---|
| Coach & Equipment customer service | 1-818-267-3000 |
| NHTSA recall # | 10V264 |
| NHTSA recall # (full) | 10V264000 |
Source documents
-
Download Recall Document (PDF) (PDF) - Download Owner Notification Letter (PDF)
- Download Recall Document (PDF) (PDF)
- Download Owner Notice (PDF)
- Download Defect / Noncompliance Notice (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on June 3, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →