Recall 10V243 covers 60 2007-2009 Ford E-150, E-250, and E-350 conversion vans with wheelchair-lift software defects. Free Ricon repair once available.
Ford is recalling 60 2007-2009 E-350, E-250, and E-150 conversion vans fitted with certain Ricon wheelchair lifts because the lift can keep rising after the up button is released. If the platform overruns the vehicle floor, a wheelchair user can tip over or a person standing on the platform can fall; the Ford dealer repair will be free once available.
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What's wrong?
The wheelchair lift on affected 2007-2009 Ford E-350, E-250, and E-150 conversion vans raises a wheelchair platform from the ground to the van floor. The up button commands the lift motor, and a floor-level limit switch is supposed to stop upward travel when the platform reaches the doorway.
On vans fitted with certain Ricon S Series and K Series L-Model lifts, the software that controls the up function does not stop the lift correctly when the button is released early. If the button is released before the floor-level limit switch is activated, the platform can keep traveling upward and pass the normal floor-level stop point. That leaves the lift moving beyond the position the control system is supposed to hold.
There is no warning sign before failure. The problem shows up during lift operation, when the platform keeps rising after the up button has been released.
Who's affected?
Spans E-150, E-250, and E-350 vans across the 2007-2009 model years, all with adaptive or mobility equipment.
| 2007 Ford E-350 | Equipment adaptive/mobility |
|---|---|
| 2008 Ford E-350 | Equipment adaptive/mobility |
| 2009 Ford E-350 | Equipment adaptive/mobility |
| 2007 Ford E-250 | Equipment adaptive/mobility |
| 2007 Ford E-150 | Equipment adaptive/mobility |
| 2008 Ford E-150 | Equipment adaptive/mobility |
| 2008 Ford E-250 | Equipment adaptive/mobility |
| 2009 Ford E-150 | Equipment adaptive/mobility |
| 2009 Ford E-250 | Equipment adaptive/mobility |
| Units affected | 60 |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific van is included.
What's the safety risk?
When the wheelchair lift platform overruns the vehicle floor and stops at an angle, a wheelchair user can tip over and a person standing on the platform can fall, leading to injuries. Use the lift only with proper operating instructions until the repair is available. Repair will be free at any franchised Ford dealer once available.
What should I do?
- Check your VIN to confirm your 2007-2009 Ford E-350, E-250, or E-150 conversion van is included in this recall.
- Use the Ricon lift-operation bulletin and DVD training before operating the wheelchair lift; the software remedy was still under investigation in the filing.
- Contact a franchised Ford dealer or authorized Ricon dealer to ask about the free wheelchair-lift software repair tied to the lift-overrun defect.
- Reference recall number 10V243 when you call, and tell the dealer the van has a Ricon S Series or K Series L-model wheelchair lift.
- Avoid carrying a wheelchair user or standing passenger on the lift until you confirm the interim instructions and repair path.
What happens at the repair
Until the final software repair is available, Ricon provides owners with an operation bulletin and a DVD training aid at no cost. The guidance explains proper wheelchair lift operation for the S Series and K Series L Model lifts affected by campaign 10V243. Once the software solution opens, the dealer repair will be free. At the dealer, a Ford technician or authorized Ricon lift service provider will address the lift control software that lets the lift continue upward after the "up" button is released before the floor level switch is activated.
Timeline
| June 4, 2010 | NHTSA published the recall |
|---|---|
| October 18, 2010 | Owner notification mailed |
Frequently asked questions
What is recall 10V243?
Recall 10V243 covers 60 2007-2009 Ford E-350, E-250, and E-150 conversion vans with certain Ricon wheelchair lifts. A software problem can let the platform travel above the floor-level cutoff point, creating a fall or tip-over risk. Repairs are free through authorized Ricon dealers.
What should I do if my 2007-2009 Ford E-350, E-250, or E-150 is on this recall?
Check your VIN to confirm your specific van is included in recall 10V243. If it is, contact the dealer or Ricon at 1-818-267-3000 and reference recall 10V243. Follow the lift-operation bulletin and training instructions until the software repair is completed for free.
Is the recall repair free?
Yes. Federal recall law requires the safety defect to be repaired at no cost, and the recall remedy says authorized Ricon dealers will perform the repair free of charge. The interim lift-operation bulletin and DVD-based training aid were also provided at no cost.
What is the safety risk?
The safety risk is a wheelchair lift platform that rises past the vehicle floor level and stops at an angle from 15 to 20 degrees. A person in a wheelchair can tip over, and someone standing on the platform can fall, resulting in injuries.
When did this recall start?
The safety recall began on October 18, 2010. That date comes from the recall remedy record for campaign 10V243. If your van changed owners or you never received a letter, the VIN check still decides whether the free repair applies to your specific vehicle.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/10V243000 |
|---|---|
| Ford customer service | 1-818-267-3000 |
| NHTSA recall # | 10V243 |
| NHTSA recall # (full) | 10V243000 |
Source documents
-
Download Owner Notification Letter (PDF) - Download Recall Document (PDF) (PDF)
- Download Defect / Noncompliance Notice (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on June 3, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →