Recall 10V239 affects 20 2010-2011 Keystone Cougar High Country fifth wheels missing a rear-bedroom egress window. Repair is free at any franchised Keystone dealer.
Keystone is recalling 20 2010-2011 Cougar High Country fifth wheels because their rear bedrooms were built without an egress window. If an emergency evacuation is needed, the missing exit window increases the risk of personal injury, and the Keystone dealer repair will be free once available.
Does this recall apply to your specific vehicle?
The official, free per-VIN recall check is run by NHTSA. Enter your VIN and we'll forward you directly — and add you to a free watchlist so you hear about new recalls for your vehicle.
Check my VIN at NHTSARecallNotify doesn't check your VIN — NHTSA's official tool does. We use your email only to alert you to new recalls.
Watch this vehicle for recalls
Add it to your free watchlist and we will alert you as new federal recalls are posted for your year, make and model. New-recall alerts are rolling out now.
You are on the watchlist.
We will email you as new federal recalls are posted for your vehicle.
What's wrong?
The rear bedroom in a 2010-2011 Keystone Cougar High Country fifth wheel is supposed to have an egress window. An egress window is a window sized and placed so a person can use it as an emergency exit, not just for light or ventilation. It gives the sleeping area a second way out when the main doorway is blocked.
On the affected fifth wheels, that rear bedroom window was left out during production. The room still exists as a sleeping space, but it is missing the exit opening that should be built into that area. That means the defect is not a part wearing out over time. It is a missing safety feature from assembly.
There is no warning sign before failure. Owners will not hear, smell, or feel anything change because the problem is the absence of the egress window itself. If the VIN is included in recall 10V239, Keystone's recall repair addresses the missing exit, and the dealer repair is free.
Who's affected?
Both model years list the same recreational-vehicle/trailer equipment component.
| 2010 Keystone Cougar High Country | Recreational vehicle/trailer |
|---|---|
| 2011 Keystone Cougar High Country | Recreational vehicle/trailer |
| Units affected | 20 |
The year and model narrow the scope, but the VIN decides. Check your VIN to confirm whether your specific trailer is included.
What's the safety risk?
Without an egress window, occupants have fewer exit options during an emergency evacuation, increasing the risk of personal injury. Treat this as an evacuation safety issue, especially when people are inside the trailer. Confirm whether your VIN is included and arrange the window replacement. Repair will be free at any franchised Keystone dealer once available.
What should I do?
- Check your VIN to confirm your 2010-2011 Keystone Cougar High Country is included in this recall.
- Contact Keystone customer service to confirm the free egress-window replacement that adds the missing rear-bedroom emergency exit.
- Call Keystone at 1-866-425-4369 and reference recall number 10V239 when you ask about repair timing.
- Bring the recall notice if Keystone mailed one. If not, bring your VIN and the recall number.
- Avoid using the rear bedroom for sleeping until the egress window has been replaced.
What happens at the repair
At the dealer, a Keystone technician removes the currently installed rear bedroom window and replaces it with an egress window. That change gives the bedroom the emergency exit the recall says is missing. The dealer repair will be free once Keystone confirms parts and appointment handling for your VIN. Keystone's notice listed owner notification as expected during July 2010, so ask the service desk to verify the campaign status before you bring in the 2010-2011 Cougar High Country.
Timeline
| June 1, 2010 | Owner notification mailed |
|---|---|
| June 3, 2010 | NHTSA published the recall |
Frequently asked questions
What is recall 10V239?
Recall 10V239 covers 20 2010-2011 Keystone Cougar High Country fifth-wheel trailers with a missing rear-bedroom egress window. In an emergency evacuation, the missing window increases the risk of personal injury. Keystone's remedy replaces the current window with an egress window for free.
What should I do if my 2010-2011 Keystone Cougar High Country is on this recall?
Check your VIN to confirm your specific trailer is included in recall 10V239. If it is included, call a Keystone dealer or Keystone at 1-866-425-4369 and ask to schedule the rear-bedroom egress-window replacement. Reference recall number 10V239 when you call.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to repair the defect at no cost, and Keystone's remedy says the currently installed window will be replaced with an egress window free of charge.
What is the safety risk?
The safety risk is blocked emergency escape from the rear bedroom. If an emergency evacuation is needed, the missing egress window increases the risk of personal injury because that sleeping area lacks the required exit path.
What if I bought my Keystone Cougar High Country used?
The free repair still applies. Recall eligibility follows the trailer, not the first owner. Check your VIN to confirm whether your specific Cougar High Country is included, then reference recall number 10V239 when you contact a Keystone dealer.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/10V239000 |
|---|---|
| Keystone customer service | 1-866-425-4369 |
| NHTSA recall # | 10V239 |
| NHTSA recall # (full) | 10V239000 |
Source documents
-
Download Recall Investigation Document (PDF) (PDF) - Download Recall Document (PDF) (PDF)
- Download Owner Notice (PDF)
- Download Defect / Noncompliance Notice (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on June 3, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →