Recall 10V207 affects 74 2008-2009 Ford E-150, E-250, E-350 and 2500 vans with Ricon wheelchair-lift software. Free repair through authorized Ricon dealers.
Ford is recalling 74 2008-2009 E-350, E-150, E-250, and 2500 conversion vans with certain Ricon S Series and K Series wheelchair lifts. A software problem can let the lift keep rising after the up button is released, leaving the platform angled above the floor, and the dealer repair will be free once available.
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What's wrong?
The wheelchair lift on the 2008-2009 Ford E-150, E-250, E-350, and 2500 conversion vans is adaptive mobility equipment that raises a wheelchair user from the ground to the van floor. The lift uses control software and a floor-level limit switch to stop upward movement when the platform reaches the correct height.
On affected vans, the software that controls the lift's up function does not stop the lift at the right point in one specific condition. If the up button is released before the floor-level limit switch is activated, the platform can keep traveling upward and pass the intended floor-level cutoff point.
There is no warning sign before failure. The problem is in the lift control behavior, so an owner or caregiver will notice it only when the lift continues upward after the button is released.
Who's affected?
Spans E-150, E-250, E-350, and 2500 models across the 2008 and 2009 model years, all tied to adaptive-mobility equipment.
| 2009 Ford E-350 | Equipment adaptive/mobility |
|---|---|
| 2008 Ford E-350 | Equipment adaptive/mobility |
| 2009 Chevrolet 2500 | Equipment adaptive/mobility |
| 2008 Ford E-150 | Equipment adaptive/mobility |
| 2008 Ford E-250 | Equipment adaptive/mobility |
| 2009 Ford E-150 | Equipment adaptive/mobility |
| 2009 Ford E-250 | Equipment adaptive/mobility |
| Units affected | 74 |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific van is included.
What's the safety risk?
If the lift platform overruns the vehicle floor and stops at a 15 to 20 degree angle, a wheelchair user can tip over and someone standing on the platform can fall, resulting in injuries. Use the lift only as instructed and arrange recall service once the repair is available. Repair will be free at any franchised Ford dealer once available.
What should I do?
- Check your VIN to confirm your 2008-2009 Ford conversion van, including E-350, 2500, E-150, or E-250, is included in this recall.
- Contact a franchised Ford dealer or Mobility Works to ask whether the free Ricon wheelchair-lift software repair is open for your VIN.
- Follow the Ricon lift-operation bulletin and training DVD until the software repair is complete.
- Reference recall number 10V207 when you call, and ask whether your van needs inspection before lift use.
- Avoid using the wheelchair lift if the platform overruns the vehicle floor level or stops at an angle.
What happens at the repair
Ford owners are in the interim step, not the final software repair. Until the software solution is available, the no-cost remedy is operating guidance for the Ricon wheelchair lift: a bulletin explaining proper lift use and a DVD training aid. The guidance promotes proper lift operation while the software solution is under investigation. Once the final remedy opens, the dealer repair will be free. At service, an authorized Ricon dealer will complete the lift software repair described for this recall.
Timeline
| May 10, 2010 | NHTSA published the recall |
|---|---|
| August 20, 2010 | Owner notification mailed |
Frequently asked questions
What is recall 10V207?
Recall 10V207 covers 74 2008-2009 Ford E-150, E-250, E-350, and 2500 conversion vans fitted with certain Ricon S Series and K Series L-model wheelchair lifts. The lift software can let the platform travel past the floor-level cutoff, creating a fall or tip-over risk.
What should I do if my 2008-2009 Ford E-150, E-250, E-350, or 2500 is on this recall?
Check your VIN to confirm your specific van is included in recall 10V207. If it is, contact Ford service and ask where the authorized Ricon wheelchair-lift repair is handled. Until the repair is complete, follow the lift-operation bulletin and training instructions supplied for this recall.
Is the recall repair free?
Yes. Federal recall law requires the defect remedy to be provided at no cost, and the source remedy says authorized Ricon dealers perform the repair free of charge. The interim lift-operation bulletin and DVD-based training aid are also provided at no cost.
What is the safety risk with this wheelchair lift recall?
The risk is that the lift platform can travel past the vehicle floor level and stop at an angle. A wheelchair user can tip over, and a person standing on the platform can fall. Use the supplied operating instructions until the free repair is completed.
What warning signs should I watch for?
Watch for the lift continuing upward after the up button is released before the floor-level limit switch activates. That behavior is tied to the software defect in recall 10V207. Stop using the lift in that condition and arrange the free authorized Ricon repair.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/10V207000 |
|---|---|
| Ford customer service | 1-818-267-3000 |
| NHTSA recall # | 10V207 |
| NHTSA recall # (full) | 10V207000 |
Source documents
-
Download Owner Notification Letter (PDF) - Download Defect / Noncompliance Notice (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on June 3, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →