Recall 10V124 affects 1,354 2010-2011 Heartland North Country and Trail Runner trailers with incorrect GAWR labels. Repair is free at any franchised Heartland dealer.
Heartland is recalling 1,354 2010-2011 North Country and Trail Runner travel trailers under recall 10V124 because the federal certification label lists the wrong gross axle weight rating. Loading the axles above the correct 5,080 lb rating can lead to axle failure, poor handling, and a higher crash risk, and the Heartland dealer repair will be free once available.
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What's wrong?
The certification label on a 2010-2011 Heartland North Country or Trail Runner is the trailer's weight-rating placard. It tells an owner, dealer, or inspection station the gross axle weight rating, which is the maximum weight each axle is certified to carry. That label is supposed to match the trailer's actual axle rating.
On these trailers, the label lists each axle at 5,200 lbs, but the actual gross axle weight rating is 5,080 lbs. The part that is wrong is the printed label, not a broken axle or suspension part. The risk is that an owner who relies on the higher printed rating can load the trailer beyond the axle rating Heartland certified.
There is no warning sign before failure. Check the certification label and use the corrected axle rating when loading the trailer until Heartland replaces or corrects the label.
Who's affected?
Covers both North Country and Trail Runner trailers across the 2010 and 2011 model years, all tied to the vehicle label.
| 2011 Heartland North Country | vehicle label (placard or certification) |
|---|---|
| 2010 Heartland Trail Runner | vehicle label (placard or certification) |
| 2011 Heartland Trail Runner | vehicle label (placard or certification) |
| 2010 Heartland North Country | vehicle label (placard or certification) |
| Units affected | 1,354 |
A matching year and model does not guarantee inclusion. Check your VIN to confirm whether your specific trailer is included.
What's the safety risk?
Overloaded axles during towing can fail, which leads to poor handling and increases crash risk, with property damage or personal injury. If your trailer is loaded for towing, confirm the axle rating label before travel and keep weight within the listed rating. Repair will be free at any franchised Heartland dealer once available.
What should I do?
- Check your VIN to confirm your 2010-2011 Heartland North Country or Trail Runner is included in this recall.
- Watch for Heartland's recall notice if you have not received it; owner notices were mailed on May 14, 2010.
- Contact Heartland warranty/service at 1-877-262-8032 and reference recall number 10V124 when you call.
- Request the corrected federal identification label, or ask a Heartland dealer to install the label free of charge.
- Keep trailer axle loads within the corrected 5,080 lbs GAWR until the label correction is complete.
What happens at the repair
Heartland's remedy is a corrected federal identification label with the right gross axle weight rating information. Heartland said the recall began on May 14, 2010. For this repair process, Heartland sends the corrected label to the owner, or the owner chooses dealer installation at no charge. If dealer installation is needed once the remedy path is open, a Heartland technician installs the corrected label and confirms the trailer label matches the recall remedy. Parts and labor are covered under the recall.
Timeline
| March 30, 2010 | NHTSA published the recall |
|---|---|
| May 14, 2010 | Owner notification mailed |
Frequently asked questions
What is recall 10V124?
Recall 10V124 covers 1,354 2010-2011 Heartland North Country and Trail Runner travel trailers with an incorrect federal identification label. The label lists each axle at 5,200 lbs, but the actual gross axle weight rating is 5,080 lbs. Heartland provides the corrected label for free.
What should I do if my 2010-2011 Heartland North Country or Trail Runner is on this recall?
Check your VIN to confirm your specific trailer is included in recall 10V124. If it is, contact a franchised Heartland dealer or Heartland warranty service at 1-877-262-8032 to get the corrected label mailed to you or installed free of charge.
Is the recall repair free?
Yes. Federal recall law requires the manufacturer to correct this noncompliance at no cost. Heartland dealers will mail the corrected federal identification label to owners, or owners can have a dealer install the label free of charge.
What is the safety risk from the wrong axle rating label?
The risk is overloading the axles because the label shows a higher rating than the trailer actually has. Towing with the axles loaded beyond 5,080 lbs can lead to axle failure, poor handling, and increased crash risk with property damage or personal injury.
What if I bought my Heartland trailer used?
The free recall correction still applies. A used trailer owner can check the VIN to confirm whether the specific North Country or Trail Runner is included, then reference recall 10V124 when calling a franchised Heartland dealer or Heartland warranty service.
More information
| NHTSA campaign page | nhtsa.gov/vehicle-recalls/10V124000 |
|---|---|
| Heartland customer service | 1-877-262-8032 |
| NHTSA recall # | 10V124 |
| NHTSA recall # (full) | 10V124000 |
Source documents
-
Download Recall Investigation Document (PDF) (PDF) - Download Recall Document (PDF) (PDF)
- Download Owner Notification Letter (PDF)
- Download Defect / Noncompliance Notice (PDF) (PDF)
- Download Recall Acknowledgement (PDF)
This article is generated from NHTSA's primary recall filings and reviewed against the source on June 3, 2026. RecallNotify does not paraphrase NHTSA's consequence language; that text is reproduced as written above. Editorial standards →